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- Tasks: Be the first point of contact for ICT issues and provide timely resolutions.
- Company: Join a diverse Fire & Rescue Service supporting over 800,000 people.
- Benefits: Enjoy a competitive salary, local government pension, and great annual leave.
- Why this job: Make a real difference by keeping vital ICT services running smoothly.
- Qualifications: Strong communication skills and a passion for technology.
- Other info: Flexible working options and opportunities for personal growth.
The predicted salary is between 29984 - 33356 £ per year.
Are you confident being the first point of contact when issues arise, bringing calm, clarity, and timely resolutions to keep people and systems operating smoothly?
Location: Stocklake, Aylesbury, Bucks, HP20
Salary: £29,984 - £33,356 Gross Per Annum
Hours: Full-Time, 37 hours per week
Contract: Permanent
Package: Local Government Pension Scheme | Good Annual Leave Entitlement | Employee Benefits | Employee Assistance Programme | Occupational Health | Onsite Gym Facilities
About the Employer
Our client is a Fire & Rescue Service that serves a population of more than 800,000 in the Southeast of England. Around 400 Firefighters operate from 19 Fire Stations from the outskirts of London to the South Midlands. They employ around 100 specialist support staff, from ICT to Fire Prevention. They are a diverse, welcoming community – will you join them? Their Service is only as good as its people. When their employees are engaged and supported, their Service thrives. This is why they support flexible and hybrid working.
About the Role
Working within the Service Desk, the role focuses on keeping day-to-day ICT services running smoothly, by acting as the go-to point for technical support. It involves handling a mix of user inquiries and technical issues.
ICT Service Desk Technician in High Wycombe employer: CHM-1
Contact Detail:
CHM-1 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Service Desk Technician in High Wycombe
✨Tip Number 1
Be proactive! Reach out to your network and let them know you're on the lookout for an ICT Service Desk Technician role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your communication skills. As the first point of contact, you'll need to convey calm and clarity. Try mock interviews with friends or family to get comfortable explaining technical issues in simple terms.
✨Tip Number 3
Research the company culture! Understanding the values of the Fire & Rescue Service will help you tailor your approach during interviews. Show them you’re not just about tech, but also about being part of their community.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace ICT Service Desk Technician in High Wycombe
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for ICT shine through! We want to see how excited you are about being the first point of contact and helping others. A bit of personality goes a long way!
Tailor Your CV: Make sure your CV is tailored to the role of ICT Service Desk Technician. Highlight relevant experience and skills that match the job description. We love seeing how your background fits with what we need!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, especially in a tech role. Avoid jargon unless it’s relevant, and make sure your key points stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CHM-1
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills relevant to the ICT Service Desk Technician role. Familiarise yourself with common issues and solutions, as well as the tools and software used in the industry. This will help you answer technical questions confidently.
✨Showcase Your Communication Skills
As the first point of contact for users, your ability to communicate clearly is crucial. Practice explaining technical concepts in simple terms. During the interview, demonstrate your calmness and clarity when discussing how you would handle user issues.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully resolved issues under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Research the Employer
Get to know the Fire & Rescue Service and its values. Understanding their mission and the community they serve will help you align your answers with their goals. It shows genuine interest and can set you apart from other candidates.