At a Glance
- Tasks: Lead a new Experience function to enhance engagement and support for people with MS.
- Company: A vibrant charity dedicated to improving the lives of those affected by MS.
- Benefits: Competitive salary, excellent benefits, and flexible remote work options.
- Other info: Join a progressive team committed to impactful change and personal growth.
- Why this job: Make a real difference in the lives of people living with MS while leading innovative initiatives.
- Qualifications: Proven leadership skills and a passion for community engagement.
Hours: Full-time, 35 hours a week
Contract: Permanent
Location: Office-based in London N4, with flexibility to work remotely
Salary: £65,118 per annum plus excellent benefits
Salary Band and Job Family: Band 4
About the Employer
This charity makes sure that people living with MS are at the centre of everything they do. And it’s this commitment that unites them across the UK. Their strategy is based on what people affected by MS have told them is important to them. It gives the organisation a clear and determined focus. Their work is based on the hopes and aspirations of the MS community. Together they campaign at all levels, fund ground-breaking research and provide award winning support and information. This organisation's people are their greatest asset and the key to their success. They offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
The Head of Experience is a senior cross-organisational leadership role building and leading a new Experience function at the heart of the Engagement and Income Generation directorate. It exists to change how the organisation understands and responds to the people it exists for.
Head of Experience employer: CHM-1
This charity is an exceptional employer, dedicated to placing individuals living with MS at the forefront of their mission. With a vibrant and progressive work culture, employees are empowered to make a meaningful impact while enjoying excellent benefits and opportunities for professional growth. The London N4 location offers a dynamic office environment with the flexibility to work remotely, ensuring a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Experience
✨Tip Number 1
Network like a pro! Reach out to people in the charity sector, especially those who work with MS. Use LinkedIn or attend relevant events to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by understanding the organisation's mission and values. Show how your experience aligns with their commitment to the MS community. We want to see your passion for making a difference!
✨Tip Number 3
Don’t just wait for job postings! Reach out directly to the organisation through our website. Express your interest in the Head of Experience role and share how you can contribute to their goals.
✨Tip Number 4
Follow up after interviews with a thank-you note. It’s a simple gesture that shows your enthusiasm for the role and keeps you fresh in their minds. We love seeing candidates who are proactive!
We think you need these skills to ace Head of Experience
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for the cause shine through. We want to see how much you care about making a difference for people living with MS. Share personal stories or experiences that connect you to our mission.
Tailor Your CV:Make sure your CV is tailored to the Head of Experience role. Highlight relevant experience and skills that align with the job description. We love seeing how your background fits into what we’re looking for, so don’t hold back!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and ideas. Avoid fluff and focus on what makes you the best fit for this role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it gives you a chance to explore more about our organisation and values.
How to prepare for a job interview at CHM-1
✨Know the Organisation Inside Out
Before your interview, dive deep into the charity's mission and values. Understand their commitment to the MS community and how they translate that into their work. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Leadership Skills
As the Head of Experience, you'll be leading a new function. Prepare examples from your past where you've successfully led teams or projects. Highlight your ability to inspire and motivate others, as well as how you've implemented changes based on feedback.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific situations related to user experience and engagement. Think about challenges you've faced in previous roles and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the current challenges the organisation faces in understanding the MS community or how success is measured in the new Experience function. This shows your strategic thinking and genuine interest in the role.
