At a Glance
- Tasks: Manage the NI Resource Centre and connect with the MS community.
- Company: A leading charity dedicated to supporting people living with MS.
- Benefits: Competitive salary, flexible working, generous leave, and professional development opportunities.
- Other info: Vibrant work environment with excellent career growth and support for diversity.
- Why this job: Make a real difference in the lives of those affected by MS.
- Qualifications: Experience in management and a passion for community engagement.
Position: Quality Assurance and NI Resource Centre Manager
Hours: Full-time, 35 hours a week
Contract: Permanent
Location: Office-based in Belfast BT7
Salary: Starting from £33,044 per annum plus excellent benefits
Salary Band and Job Family: Band 2 Charity
You’ll start at an entry point salary of £33,044 per annum, increasing to £35,109 after 6 months service and satisfactory performance and to £37,174 after a further 6 months.
About the Employer
This charity makes sure that people living with MS are at the centre of everything they do. Their strategy is based on what people affected by MS have told them is important to them. It gives the organisation a clear and determined focus. Their work is based on the hopes and aspirations of the MS community. Together they campaign at all levels, fund ground-breaking research and provide award winning support and information. This organisation's people are their greatest asset and the key to their success. They offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
This is a pivotal role at the heart of this organisation in Northern Ireland. As the Quality Assurance and NI Resource Centre Manager, you will be the driving force behind their NI Resource Centre in Belfast, ensuring it remains a vibrant, well-managed hub for the MS community. You will play a vital role in connecting the services delivered at the Centre to the wider community, fostering engagement and ensuring that supporters and service users receive excellent care. The Resource Centre is not only a focal point for activities and support but also serves as a key hub for staff and volunteers.
Your key responsibilities will include:
- Resource Centre Management: Overseeing day-to-day operations and a diverse programme of activities to ensure the Centre functions effectively.
- Community Engagement: Leading on communications and contact with the MS community, acting as a bridge between the Centre and those the organisation support.
- People Leadership: Managing and developing staff and volunteers at the Resource Centre.
- Operational Excellence: Maintaining high standards of Health and Safety, managing local income and expenditure, and collaborating with partners to ensure a safe, inclusive environment.
- Quality Assurance: Dedicating a small portion of your week to working with the wider Customer Service team to monitor performance and identify ways to continuously improve services.
The organisation is looking for an experienced manager with a background in office administration and team leadership who is passionate about making a difference for people living with MS in Northern Ireland.
Closing date for applications: 9:00 on Friday 5 June 2026.
Please note the successful candidate will require an Access NI disclosure check.
Equal Opportunities
This employer particularly welcomes applications from people with disabilities and or from ethnic minority backgrounds. Disability Confident Employer. Our client is a Disability Confident Employer and they are committed to promoting equality and diversity. You will be able to ask for reasonable adjustments as part of both their recruitment and new starter on-boarding processes. If you need any help or adjustments to apply for this role, you will be able to contact the employer to discuss this.
More about their employee benefits:
- Encouraging work life balance: 38 days paid annual leave (including bank holidays), pro-rata for part-time.
- More annual leave entitlement, based on length of employment.
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and them).
- Flexible working options.
- Caring for you and your family: Generous sick pay entitlement, more sick pay entitlement, based on length of employment.
- Opportunity to buy and sell annual leave in each calendar year.
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis.
- Enhanced leave for new parents.
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information.
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year).
- 10 days paid disability leave a year, pro-rata for part-time.
- 10 days paid carers’ leave a year, pro-rata for part-time.
- Cycle to work scheme.
- Death in service scheme.
- New family-friendly benefits, including paid leave: in the event of miscarriage or still birth to support fertility treatments for antenatal appointments for both parents.
- Thinking about your finances: Enhanced salary sacrifice pension scheme, discounted season ticket loan and interest-free emergency loans.
- Give as you earn to support other charities of your choice before tax.
- New employee portal including lifestyle savings vouchers and personal wellbeing.
- Enriching your life at work: Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager.
- Yearly internal apprenticeship opportunities.
- New, modern offices that embrace working together both in-person and remotely.
- Various opportunities to influence how this organisation internally operates (including surveys, and focus and committee groups).
- Active and supportive internal employee networking groups for collaboration and peer support.
- 2 days paid leave a year for volunteering for the charity's activities during normal working hours (such as fundraising events, or campaigning in the local community).
- 2 days paid leave a year for volunteering with other charities during normal working hours.
Safeguarding
This employer is committed to safeguarding and promoting the welfare of everyone who uses their services and they come into contact with. They recognise their particular responsibility to make sure vulnerable adults and children are protected. They have measures in place to protect everyone they come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with this organisation. You’ll need to share documents showing you’re eligible to work in the UK if they offer you employment. They currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
Quality Assurance and NI Resource Centre Manager in Belfast employer: CHM-1
This charity is an exceptional employer, dedicated to making a meaningful impact in the lives of those affected by MS. With a vibrant work culture in Belfast, employees benefit from generous annual leave, flexible working options, and extensive professional development opportunities, all while being part of a supportive community that values diversity and inclusion. The organisation prioritises employee well-being with comprehensive health benefits and encourages a healthy work-life balance, making it an ideal place for those looking to contribute positively while advancing their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance and NI Resource Centre Manager in Belfast
✨Tip Number 1
Get to know the organisation! Research their mission and values, especially how they support the MS community. This will help you connect your passion for the role with what they stand for during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process.
✨Tip Number 3
Prepare for the interview by practising common questions related to quality assurance and team management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
We think you need these skills to ace Quality Assurance and NI Resource Centre Manager in Belfast
Some tips for your application 🫡
Read the Job Description Carefully:Before you dive into your application, take a good look at the job description. Make sure you understand what the role entails and how your skills align with the responsibilities. This will help you tailor your application to show us you're the right fit!
Show Your Passion for MS Support:We want to see your enthusiasm for making a difference in the lives of people living with MS. In your application, share any relevant experiences or motivations that drive you to work in this field. Let us know why this role matters to you!
Highlight Your Management Skills:As a Quality Assurance and NI Resource Centre Manager, you'll be leading a team. Make sure to showcase your leadership experience and how you've successfully managed teams or projects in the past. We love seeing examples of operational excellence!
Apply Through Our Website:When you're ready to submit your application, make sure to do it through our website. This ensures we receive all your details correctly and can process your application smoothly. Plus, it’s super easy – just click 'Apply' and follow the steps!
How to prepare for a job interview at CHM-1
✨Know the Organisation Inside Out
Before your interview, take some time to research the charity and its mission. Understand their focus on the MS community and how they engage with supporters. This will not only show your genuine interest but also help you align your answers with their values.
✨Prepare for Scenario-Based Questions
As a Quality Assurance and NI Resource Centre Manager, you'll likely face questions about managing teams and ensuring operational excellence. Think of specific examples from your past experiences where you've successfully led a team or improved processes, and be ready to discuss them in detail.
✨Showcase Your People Skills
This role involves managing staff and volunteers, so highlight your leadership style and how you foster a positive environment. Be prepared to discuss how you handle conflicts or motivate your team, as this will demonstrate your capability to lead effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the Resource Centre's future plans or how they measure success in community engagement. This shows that you're not just interested in the job, but also in contributing to the organisation's long-term goals.
