At a Glance
- Tasks: Manage client relationships and drive water efficiency programmes for a sustainable future.
- Company: A passionate charity focused on environmental and social regeneration.
- Benefits: Competitive salary, generous holiday, health plans, and family-friendly policies.
- Other info: Join a friendly team with opportunities for growth and development.
- Why this job: Make a real impact on communities and the environment while developing your career.
- Qualifications: Strong communication skills and a passion for water conservation.
This is a high-impact role at the heart of delivering a major domestic and non-household water efficiency programme.
Operational Area: Water Efficiency Team
Reference: AWAM05
Contract: Fixed Term Contract – 31st March 2027
Hours: Full-time, 37.5 hours per week
Salary: Circa £35,000
Location: Hatfield (2 days), offices in Waterloo or Dartford (1 day), 2 days remote
Role Overview
As Account Manager, you will act as the critical interface between client, operations, and customers – ensuring that delivery is not only compliant, but high-performing, customer-focused, and continuously improving. You will take ownership of performance against contractual KPIs, lead communication and reporting, and drive a culture of quality, accountability, and innovation across the programme. This is an opportunity to shape how a large-scale environmental service is delivered on the ground – improving water efficiency, enhancing customer experience, and directly contributing to regulatory and environmental outcomes.
This role would suit someone who thrives in a fast-paced, delivery-focused environment and enjoys taking ownership of both performance and relationships. You'll be confident managing senior client relationships while also getting into the detail of delivery, enjoy working with data and using it to drive performance and improvement, be highly organised, proactive, and comfortable managing multiple priorities and take pride in delivering a high-quality customer experience. You’ll have a passion for water saving and be motivated by making a tangible environmental and social impact in this really important area of this organisation's work.
In return the charity offers you:
- A competitive salary
- Generous holiday entitlement of 25 days per annum plus public holidays
- Health Cash Plan and 24-hour Healthline
- Employee Assistance Programme - including mental health helpline and face to face counselling.
- Salary sacrifice schemes including cycle to work and pension contributions
- Family friendly policies to support work/life balance with time off in lieu for out of hours activities
- Business travel expenses
The employer is a creative, committed, and enthusiastic organisation with a great track record of project development, fundraising and delivery, so there are always opportunities to grow and develop your role within a friendly team.
The Employer
The charity works with communities across the south of England to transform their lives and the places where they live. They have been at the forefront of social and environmental regeneration for over 25 years, and today they have a simple mission: to create better places, improve people’s prospects, and promote greener living and working. The organisation is passionate about creating a future where every neighbourhood is vibrant and green, every community is strong and able to shape its own destiny, and no-one is held back by their background or circumstances. This vision drives the work that they do. Each year they deliver over 100 innovative projects, tackling the biggest issues facing communities and creating real and lasting, positive change.
Closing date for applications: 31st May 2026
Interview date: W/C 8th June 2026
Interested? Please click the job board apply button to be taken to the next stage where you can find out more information and complete your application by following the instructions (you may need to scroll down).
The charity is an equal opportunities employer and welcomes applications from all members of the community.
Affinity Water Account Manager employer: CHM-1
Affinity Water is an exceptional employer, offering a dynamic work environment where employees can make a meaningful impact on water efficiency and community well-being. With a strong commitment to employee growth, generous benefits including a competitive salary, health plans, and family-friendly policies, the organisation fosters a culture of innovation and collaboration. Located in Hatfield with flexible working options, this role provides the opportunity to contribute to vital environmental initiatives while enjoying a supportive and enthusiastic team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Affinity Water Account Manager
✨Tip Number 1
Network like a pro! Reach out to people in the water efficiency sector or related fields. Use LinkedIn to connect with current employees at Affinity Water and ask for insights about the role. A friendly chat can sometimes lead to a referral!
✨Tip Number 2
Prepare for the interview by understanding the company’s mission and values. Familiarise yourself with their projects and think about how your skills can contribute to their goals. Show them you’re not just another candidate, but someone who genuinely cares about making a difference.
✨Tip Number 3
Practice your STAR technique for answering competency questions. Think of specific examples from your past experiences that showcase your ability to manage client relationships and drive performance. This will help you stand out as a strong candidate.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive and genuinely interested in joining their team.
We think you need these skills to ace Affinity Water Account Manager
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, make sure to read through the job description thoroughly. It’s packed with info about what we’re looking for in an Affinity Water Account Manager, so understanding the role will help you tailor your application.
Show Your Passion for Water Efficiency:We want to see your enthusiasm for water saving and environmental impact! Make sure to highlight any relevant experience or projects that demonstrate your commitment to these areas in your written application.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that directly address the key skills and experiences we’re looking for. Avoid fluff and get straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the necessary instructions there to guide you through the process.
How to prepare for a job interview at CHM-1
✨Know Your Water Efficiency Stuff
Make sure you brush up on the latest trends and regulations in water efficiency. Being able to discuss how you can contribute to improving water-saving initiatives will show your passion for the role and the organisation's mission.
✨Showcase Your Relationship Management Skills
Prepare examples of how you've successfully managed client relationships in the past. Highlight your ability to communicate effectively and maintain strong partnerships, as this role requires a confident approach to managing senior client relationships.
✨Be Data-Driven
Since the role involves using data to drive performance, come prepared with examples of how you've used data analysis in previous roles. Discuss how you’ve leveraged data to improve outcomes and make informed decisions.
✨Demonstrate Your Organisational Skills
This position requires juggling multiple priorities, so be ready to share how you stay organised and proactive. Use specific examples to illustrate your time management skills and how you ensure high-quality delivery in a fast-paced environment.
