At a Glance
- Tasks: Create exceptional experiences for clients and build lasting relationships in a luxury retail environment.
- Company: Join the prestigious Chloé team within the Richemont family.
- Benefits: Opportunities for personal and professional development, plus a supportive community.
- Other info: Dynamic role with opportunities for growth and learning in a vibrant boutique setting.
- Why this job: Be an ambassador for luxury and make a real impact on client experiences.
- Qualifications: Passion for customer service and strong relationship-building skills.
The predicted salary is between 30000 - 40000 € per year.
As a Chloé Senior Sales, you will be a true ambassador for our Maison, responsible for creating an exceptional and welcoming experience for every client. You will cultivate lasting relationships with our clientele, acting as a trusted advisor and a vital support to our management team. This role is perfect for an individual who thrives on delivering unparalleled customer service and contributing to a luxurious retail environment.
HOW WILL YOU MAKE AN IMPACT?
- Client Relationship Ownership
- Deliver exceptional customer service, fostering long-term client relationships and actively working towards CRM targets.
- Develop your client portfolio, utilising selling techniques to elevate high-potential clients and re-engage dormant customers.
- Manage client appointments to ensure the retention of top clientele and achieve personal sales targets.
- Capture client data and implement personalised reach-out campaigns using all available clienteling tools.
- Omnichannel Business Partnership
- Lead by example, demonstrating role model behaviour to drive strong business performance and outstanding customer service.
- Commit to continuous learning, maintaining excellent product knowledge, and leading product training for the team.
- Motivate and support the team in achieving boutique and individual targets, whilst staying aware of the local trading environment.
- Operations Excellence Support
- Ensure an impeccable store environment, back-of-house (BOH) organisation, and personal grooming at all times.
- Implement all guidelines related to store and BOH management, participating in inventories and proactively reporting any structural repair needs.
- Monitor after-sales processes and follow up with clients to ensure impeccable service, complying with all Richemont policies.
- Support the management team with specific tasks, act as a main point of contact during their absence, and assist with daily closing checks and reporting.
HOW DO WE KEEP YOU SMILING?
As a significant member of the Chloe community, you are also part of a much bigger family at Richemont. We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.
Your Journey With Us
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
After your application has been selected, our recruitment team will reach out to you to conduct an introductory call.
1st Stage – Interview with the Boutique Manager
2nd Stage – Interview with Country Manager / HR Manager
Senior Sales - Selfridges employer: Chloe
Chloé offers an exceptional work environment at Selfridges, where you will be part of a prestigious brand that values luxury and customer experience. With a strong emphasis on employee growth and internal mobility, you will have access to continuous learning opportunities and the chance to develop your skills in a supportive team culture. Join us to not only excel in your role but also to be part of a larger family at Richemont, where your contributions are recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Sales - Selfridges
✨Tip Number 1
Network like a pro! Reach out to current employees at Chloé or Richemont on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and sales. Think about how you can showcase your experience in building client relationships and delivering exceptional service.
✨Tip Number 3
Dress to impress! Since you're applying for a luxury brand, make sure your outfit reflects that. Show them you understand the brand's aesthetic and values right from the get-go.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a great way to reiterate your interest in the role and remind them of your key strengths. Plus, it shows you’re proactive!
We think you need these skills to ace Senior Sales - Selfridges
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering exceptional customer service shine through. Share specific examples of how you've created memorable experiences for clients in the past – this will show us that you truly understand what it means to be a Chloé ambassador.
Highlight Your Relationship-Building Skills:We want to see how you cultivate lasting relationships with clients. In your application, mention any techniques or strategies you've used to engage and retain customers. This will help us understand how you can contribute to our luxurious retail environment.
Demonstrate Your Team Spirit:As part of our team, you'll need to motivate and support others. Make sure to include examples of how you've collaborated with colleagues to achieve targets or improve service. This shows us that you're not just a lone wolf but a team player who can lead by example.
Keep It Professional Yet Personal:While we love a friendly tone, remember to keep your application professional. Tailor your language to match the job description and ensure your personality comes through. And don’t forget, applying through our website is the best way to get noticed!
How to prepare for a job interview at Chloe
✨Know Your Product Inside Out
As a Senior Sales ambassador, it's crucial to have excellent product knowledge. Research Chloé's latest collections and understand the brand's heritage. This will not only impress your interviewers but also show that you're genuinely passionate about the role.
✨Showcase Your Client Relationship Skills
Prepare examples of how you've successfully built and maintained client relationships in the past. Think about specific situations where you went above and beyond for a customer. This will demonstrate your ability to deliver exceptional service and meet CRM targets.
✨Demonstrate Team Leadership
Since this role involves supporting the management team and motivating others, be ready to discuss your leadership experiences. Share instances where you've led by example or trained colleagues, highlighting your commitment to continuous learning and team success.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and customer service approach. Prepare for scenarios like handling difficult clients or managing multiple appointments. Practising these responses will help you convey your ability to maintain an impeccable store environment and ensure client satisfaction.
