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For Companies At a Glance
- Tasks: Welcome guests and build lasting relationships while providing exceptional customer service.
- Company: Join the Chloe family, part of the prestigious Richemont group.
- Benefits: Flexible part-time hours, personal development opportunities, and a supportive team environment.
- Why this job: Be a key player in a luxury brand and make a positive impact on clients' experiences.
- Qualifications: Strong communication skills and a passion for customer service; additional languages are a plus.
- Other info: Dynamic work environment with opportunities for growth and internal mobility.
The predicted salary is between 12 - 15 £ per hour.
A Chloe Stylist is an ambassador of the maison, in charge of welcoming every guest into the Chloe family. They are a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience. Please note, this is a part time position - 32 hours, across 4 days a week (Monday-Sunday).
How Will You Make an Impact?
- A Client Relationship Owner
- Delivers exceptional customer service and takes pride in developing long-term relationships.
- Is aware of CRM targets and actively engages in all actions to reach them.
- Implements personalised reach-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe.
- Consistently captures client data and takes notes of all qualitative information.
- Knows their portfolio of clients.
- An Omnichannel Business Partner
- Has at heart to offer excellent client service and delivers strong business performance.
- Uses all omnichannel services available to grow sales.
- Is aware of boutique and individual sales and KPIs targets and actively engages in all actions to reach them.
- Actively completes trainings and participates in all commercial activities set by Boutique Management.
- Consistently works to achieve given sales, KPIs and CRM targets.
- Is aware of local trading environment and competitors’ activities.
- An Operations Excellence Supporter
- Ensures impeccable store environment, BOH and grooming at any time of the day and supports colleagues and managers.
- Proactively informs boutique management of any structural repair needed in store to ensure a luxurious environment at all time.
- Implements all guidelines related to store and BOH management and participates in inventories.
- Supports after sales clients and follows up to ensure impeccable after sales service.
- Complies with established Richemont policies and standards.
How Will You Experience Success With Us?
We look for people who demonstrate entrepreneurship, who cherish togetherness, and strive for excellence, who embrace creativity and who aim to have a positive impact. An additional language would be beneficial, in particular Mandarin or Arabic.
How Do We Keep You Smiling?
As a significant member of the Chloe community, you are also part of a much bigger family at Richemont. We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.
Your Journey With Us
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
- After your application has been selected, our recruitment team will reach out to you to conduct an introductory call.
- 1st Stage – Interview with the Boutique Manager.
- 2nd Stage – Interview with Country Manager / HR Manager.
Sales Associate - Part Time employer: Chloe
Contact Detail:
Chloe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate - Part Time
✨Tip Number 1
Get to know the brand inside out! Research Chloe's history, values, and latest collections. This will not only impress during interviews but also help you connect with clients authentically.
✨Tip Number 2
Practice your customer service skills! Role-play scenarios with friends or family where you handle different client situations. This will prepare you for those tricky questions about delivering exceptional service.
✨Tip Number 3
Network like a pro! Attend events or connect with current employees on LinkedIn. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Chloe family.
We think you need these skills to ace Sales Associate - Part Time
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for providing exceptional customer service shine through. Share specific examples of how you've gone above and beyond for clients in the past – this will show us that you truly understand what it means to be a Chloe Stylist.
Highlight Your Team Spirit: We love team players! Make sure to mention any experiences where you've collaborated with others to achieve a common goal. This could be in previous jobs, school projects, or even volunteer work. It’s all about showing us that you can thrive in a team environment.
Be Authentic and Personal: Don’t be afraid to let your personality shine through in your application. We want to get to know the real you! Use a friendly tone and share your unique story – what draws you to Chloe and why you think you'd be a great fit for our family.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our values and culture while you’re at it!
How to prepare for a job interview at Chloe
✨Know the Chloe Brand Inside Out
Before your interview, make sure you research Chloe's history, values, and current collections. Understanding the brand will help you connect with the interviewers and show that you're genuinely interested in being part of the Chloe family.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Highlight how you built relationships with clients and met their needs, as this aligns perfectly with the role of a Client Relationship Owner.
✨Familiarise Yourself with CRM Tools
Since the role involves engaging with CRM targets, brush up on any relevant CRM tools you've used before. Be ready to discuss how you can leverage these tools to enhance client relationships and meet sales goals.
✨Demonstrate Team Spirit and Flexibility
As a reliable team player, it's important to convey your ability to work well with others. Share instances where you've collaborated with colleagues to achieve common goals, and express your willingness to adapt to the dynamic environment of retail.