At a Glance
- Tasks: Welcome guests and build lasting relationships while providing exceptional customer service.
- Company: Join the prestigious Chloe family within the Richemont group.
- Benefits: Opportunities for personal and professional development in a supportive environment.
- Other info: Embrace creativity and teamwork in a dynamic retail setting.
- Why this job: Be part of a luxury brand and make a positive impact on clients' experiences.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24960 - 30000 £ per year.
A Chloe Sales Associate (Stylist) is an ambassador of the Maison, in charge of welcoming every guest into the Chloe family. They are a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.
How Will You Make an Impact?
- Client Relationship Owner
- Delivers exceptional customer service and takes pride in developing long‑term relationships.
- Is aware of CRM targets and actively engages in all actions to reach them.
- Implements personalised reach‑out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe.
- Consistently captures client data and takes notes of all qualitative information.
- Knows their portfolio of clients.
- Omnichannel Business Partner
- Has at heart to offer excellent client service and delivers strong business performance.
- Uses all omnichannel services available to grow sales.
- Is aware of boutique and individual sales and KPIs targets and actively engages in all actions to reach them.
- Actively completes trainings and participates in all commercial activities set by Boutique Management.
- Consistently works to achieve given sales, KPIs and CRM targets.
- Is aware of local trading environment and competitors’ activities.
- Operations Excellence Supporter
- Ensures impeccable store environment, BOH and grooming at any time of the day and supports colleagues and managers.
- Proactively informs boutique management of any structural repair needed in store to ensure a luxurious environment at all time.
- Implements all guidelines related to store and BOH management and participates in inventories.
- Supports after sales clients and follows up to ensure impeccable after sales service.
- Complies with established Richemont policies and standards.
How Will You Experience Success With Us?
We look for people who demonstrate entrepreneurship, who cherish togetherness, and strive for excellence, who embrace creativity and who aim to have a positive impact. An additional language would be beneficial, in particular Mandarin or Arabic.
How Do We Keep You Smiling?
As a significant member of the Chloe community, you are also part of a much bigger family at Richemont. We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.
Your Journey With Us
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals.
Sales Associate - Selfridges in London employer: Chloe
Chloe is an exceptional employer that fosters a vibrant and inclusive work culture in the heart of London, where creativity and collaboration thrive. As a Luxury Sales & Client Experience Stylist, you will benefit from comprehensive training programs and opportunities for personal growth, all while being part of a passionate team dedicated to delivering unparalleled client experiences. With a focus on building lasting relationships and a commitment to excellence, Chloe offers a rewarding environment for those looking to make a meaningful impact in the luxury retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Associate - Selfridges in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Chloe, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Chloe!
We think you need these skills to ace Sales Associate - Selfridges in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Chloe, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Chloe and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Chloe that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Chloe
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
