At a Glance
- Tasks: Welcome guests and provide exceptional customer service as a Chloe ambassador.
- Company: Join the prestigious Chloe family within the Richemont group.
- Benefits: Full-time maternity cover with opportunities for personal and professional growth.
- Other info: Dynamic environment with a focus on internal development and career mobility.
- Why this job: Be part of a creative team that values excellence and client relationships.
- Qualifications: Strong communication skills and a passion for luxury retail.
The predicted salary is between 24960 - 30000 £ per year.
A Chloe Sales Associate (Stylist) is an ambassador of the Maison, in charge of welcoming every guest into the Chloe family. They are a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience. Please note, this is a full time, fixed term (maternity cover) opportunity.
HOW WILL YOU MAKE AN IMPACT?
- A Client Relationship Owner
- Delivers exceptional customer service and takes pride in developing long‑term relationships.
- Is aware of CRM targets and actively engages in all actions to reach them.
- Implements personalised reach‑out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe.
- Consistently captures client data and takes notes of all qualitative information.
- Knows their portfolio of clients.
- An Omnichannel Business Partner
- Has at heart to offer excellent client service and delivers strong business performance.
- Uses all omnichannel services available to grow sales.
- Is aware of boutique and individual sales and KPIs targets and actively engages in all actions to reach them.
- Actively completes trainings and participates in all commercial activities set by Boutique Management.
- Consistently works to achieve given sales, KPIs and CRM targets.
- Is aware of local trading environment and competitors activities.
- An Operations Excellence Supporter
- Ensures impeccable store environment, BOH and grooming at any time of the day and supports colleagues and managers.
- Proactively informs boutique management of any structural repair needed in store to ensure a luxurious environment at all time.
- Implements all guidelines related to store and BOH management and participates in inventories.
- Supports after sales clients and follows up to ensure impeccable after sales service.
- Complies with established Richemont policies and standards.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
We look for people who demonstrate entrepreneurship, who cherish togetherness, and strive for excellence, who embrace creativity and who aim to have a positive impact. An additional language would be beneficial, in particular Mandarin or Arabic.
HOW DO WE KEEP YOU SMILING?
As a significant member of the Chloe community, you are also part of a much bigger family at Richemont. We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.
Your Journey With Us
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals.
Sales Associate - Bicester (Maternity Cover) employer: Chloé
Chloe is an exceptional employer that fosters a vibrant and inclusive work culture in the heart of London, where creativity and collaboration thrive. As a Luxury Sales & Client Experience Stylist, you will benefit from comprehensive training programs and opportunities for personal growth, all while being part of a passionate team dedicated to delivering unparalleled client experiences. With a focus on building lasting relationships and a commitment to excellence, Chloe offers a rewarding environment for those looking to make a meaningful impact in the luxury retail sector.
