Clinic Coordinator / Front of House Lead in London

We’re hiring at Chiswick Clinic — but this is not a typical receptionist role. We are a growing private dermatology and aesthetics clinic in Chiswick, West London, looking for a warm, organised and commercially aware Clinic Coordinator / Front of House Lead to become a key part of our team. This role is ideal for someone who enjoys being patient-facing, loves creating a welcoming first impression, and also has the maturity and organisation to help a high-standard clinic run smoothly behind the scenes. The successful candidate will become a central part of the clinic’s daily operations and patient journey, while also supporting the growth of the business through patient engagement, skincare education and sales.

The Role

• You will be the first point of contact for patients and an important part of the overall clinic experience.

Patient Experience & Front of House

• Welcoming patients warmly and professionally.
• Managing patient arrivals, check-in and check-out.
• Creating a calm, friendly and professional atmosphere.
• Building natural rapport with patients.
• Supporting patient education around treatments, skincare and clinic services.
• Encouraging patient reviews and feedback.

Bookings, Calls & Patient Communication

• Managing phone calls, emails and clinic enquiries.
• Coordinating practitioner diaries and appointments efficiently.
• Supporting patient flow throughout the clinic day.
• Maintaining accurate patient records and documentation.
• Responding to enquiries professionally and confidently.

Sales, Commercial Support & Patient Retention

• Processing payments, invoices and receipts accurately.
• Supporting skincare product recommendations and treatment plan conversations.
• Encouraging rebookings and follow-up appointments.
• Assisting with promotions, recalls, campaigns and diary utilisation.
• Helping drive clinic sales through skincare and treatment conversations in a natural, patient-focused way.
• Supporting retail sales of prestigious skincare brands including ZO Skin Health, Obagi and Environ.

Clinic Coordination & Operations

• Keeping the daily clinic flow organised and calm.
• Supporting communication between clinicians, therapists and patients.
• Maintaining clinic systems, documents, templates and checklists.
• Supporting operational administration and compliance processes.
• Monitoring stock and clinic supplies.

Health, Safety & Compliance Support

• Supporting CQC-related processes and documentation.
• Following clinic health, safety and infection control protocols.
• Maintaining a clean, professional reception and waiting area.
• Reporting issues or concerns appropriately.

Team & Leadership Development

• Becoming a reliable point of contact within the clinic.
• Supporting onboarding and organisation for new team members.
• Assisting with operational improvements as the clinic grows.
• Developing into a future leadership role with potential progression towards Clinic Manager.

We Are Looking For Someone Who Is

• Warm, friendly and naturally engaging.
• Organised, reliable and calm under pressure.
• Professional but approachable.
• Commercially aware without being pushy.
• Confident using booking systems, shared documents and digital tools.
• Interested in dermatology, aesthetics, skincare and patient education.
• Comfortable working in a small, family-run, high-standard clinic environment.
• Able to grow with the clinic long term.

Experience & Skills

• Essential
• Strong organisational and administrative skills.
• Excellent spoken and written English.
• Confidence speaking with patients and handling enquiries.
• High attention to detail.
• Ability to prioritise effectively in a busy clinic environment.

• Desirable
• Previous experience in a private clinic, aesthetic clinic, dental practice, private GP or premium hospitality environment.
• Skincare product knowledge.
• Experience with clinic booking systems or CRM platforms.
• Interest in aesthetics, skin health and preventative care.

Location & Working Pattern

• Chiswick Clinic, West London (W4).
• 4 days per week. Typically Monday to Thursday, with some flexibility.
• Ideally based locally or within approximately 30 minutes’ travel time of the clinic.

What We Offer

• Competitive base pay.
• Commission on top of salary and performance-based incentives.
• Ongoing training and development.
• Training opportunities with prestigious skincare brands including ZO Skin Health, Obagi and Environ.
• Supportive, family-run clinic environment.
• Clear opportunity to grow into a future Clinic Manager role.

Apply

Please send your CV along with a short message explaining why you feel this role would be a good fit for you.