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- Tasks: Be the welcoming face of our clinic and support patient journeys.
- Company: Join a growing private dermatology and aesthetics clinic in Chiswick.
- Benefits: Competitive pay, commission, ongoing training, and growth opportunities.
- Other info: Dynamic, family-run environment with potential for future leadership roles.
- Why this job: Make a real impact on patient experiences while developing your career.
- Qualifications: Strong organisational skills and a passion for skincare and aesthetics.
The predicted salary is between 30000 - 40000 £ per year.
We are a growing private dermatology and aesthetics clinic in Chiswick, West London, looking for a warm, organised and commercially aware Clinic Coordinator / Front of House Lead to become a key part of our team. This role is ideal for someone who enjoys being patient-facing, loves creating a welcoming first impression, and also has the maturity and organisation to help a high-standard clinic run smoothly behind the scenes. The successful candidate will become a central part of the clinic’s daily operations and patient journey, while also supporting the growth of the business through patient engagement, skincare education and sales.
The Role
- You will be the first point of contact for patients and an important part of the overall clinic experience.
Patient Experience & Front of House
- Welcoming patients warmly and professionally.
- Managing patient arrivals, check-in and check-out.
- Creating a calm, friendly and professional atmosphere.
- Building natural rapport with patients.
- Supporting patient education around treatments, skincare and clinic services.
- Encouraging patient reviews and feedback.
Bookings, Calls & Patient Communication
- Managing phone calls, emails and clinic enquiries.
- Coordinating practitioner diaries and appointments efficiently.
- Supporting patient flow throughout the clinic day.
- Maintaining accurate patient records and documentation.
- Responding to enquiries professionally and confidently.
Sales, Commercial Support & Patient Retention
- Processing payments, invoices and receipts accurately.
- Supporting skincare product recommendations and treatment plan conversations.
- Encouraging rebookings and follow-up appointments.
- Assisting with promotions, recalls, campaigns and diary utilisation.
- Helping drive clinic sales through skincare and treatment conversations in a natural, patient-focused way.
- Supporting retail sales of prestigious skincare brands including ZO Skin Health, Obagi and Environ.
Clinic Coordination & Operations
- Keeping the daily clinic flow organised and calm.
- Supporting communication between clinicians, therapists and patients.
- Maintaining clinic systems, documents, templates and checklists.
- Supporting operational administration and compliance processes.
- Monitoring stock and clinic supplies.
Health, Safety & Compliance Support
- Supporting CQC-related processes and documentation.
- Following clinic health, safety and infection control protocols.
- Maintaining a clean, professional reception and waiting area.
- Reporting issues or concerns appropriately.
Team & Leadership Development
- Becoming a reliable point of contact within the clinic.
- Supporting onboarding and organisation for new team members.
- Assisting with operational improvements as the clinic grows.
- Developing into a future leadership role with potential progression towards Clinic Manager.
We Are Looking For Someone Who Is
- Warm, friendly and naturally engaging.
- Organised, reliable and calm under pressure.
- Professional but approachable.
- Commercially aware without being pushy.
- Confident using booking systems, shared documents and digital tools.
- Interested in dermatology, aesthetics, skincare and patient education.
- Comfortable working in a small, family-run, high-standard clinic environment.
- Able to grow with the clinic long term.
Experience & Skills
- Essential
- Strong organisational and administrative skills.
- Excellent spoken and written English.
- Confidence speaking with patients and handling enquiries.
- High attention to detail.
- Ability to prioritise effectively in a busy clinic environment.
- Previous experience in a private clinic, aesthetic clinic, dental practice, private GP or premium hospitality environment.
- Skincare product knowledge.
- Experience with clinic booking systems or CRM platforms.
- Interest in aesthetics, skin health and preventative care.
Location & Working Pattern
- Chiswick Clinic, West London (W4).
- 4 days per week. Typically Monday to Thursday, with some flexibility.
- Ideally based locally or within approximately 30 minutes’ travel time of the clinic.
What We Offer
- Competitive base pay.
- Commission on top of salary and performance-based incentives.
- Ongoing training and development.
- Training opportunities with prestigious skincare brands including ZO Skin Health, Obagi and Environ.
- Supportive, family-run clinic environment.
- Clear opportunity to grow into a future Clinic Manager role.
Apply
Please send your CV along with a short message explaining why you feel this role would be a good fit for you.
Clinic Coordinator / Front of House Lead employer: Chiswick Clinic
Contact Detail:
Chiswick Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinic Coordinator / Front of House Lead
✨Tip Number 1
Get to know the clinic! Before your interview, do a bit of research on Chiswick Clinic. Familiarise yourself with their services and values. This will help you show genuine interest and make a great first impression.
✨Tip Number 2
Practice your people skills! Since this role is all about patient interaction, think of some scenarios where you can demonstrate your warm and friendly approach. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage busy environments and keep things running smoothly. Share examples from past experiences that highlight your ability to juggle multiple tasks effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re genuinely interested in the role and the clinic.
We think you need these skills to ace Clinic Coordinator / Front of House Lead
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your warmth and friendliness in your message.
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the role. Focus on your organisational skills and any patient-facing roles you've had, as these are key for us at Chiswick Clinic.
Show Your Passion: In your short message, express why you're excited about working in dermatology and aesthetics. We love candidates who are genuinely interested in skincare and patient education!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at our clinic.
How to prepare for a job interview at Chiswick Clinic
✨Know the Clinic Inside Out
Before your interview, take some time to research Chiswick Clinic. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your People Skills
As a Clinic Coordinator, you'll be the first point of contact for patients. Practice how you would warmly welcome someone and handle enquiries. Think of examples from your past experiences where you've built rapport or resolved issues effectively.
✨Demonstrate Organisational Prowess
Prepare to discuss how you manage multiple tasks in a busy environment. Bring examples of how you've kept things organised, whether it’s managing appointments or maintaining records. Highlight your attention to detail and ability to prioritise.
✨Be Ready to Discuss Sales Tactics
Since the role involves supporting sales and patient retention, think about how you can naturally encourage patients to rebook or consider skincare products. Prepare some ideas on how you would approach these conversations without being pushy.