At a Glance
- Tasks: Provide a warm welcome and assist clients with their enquiries at Chiswick Auctions.
- Company: Join a well-established London auction house making waves in the international art market.
- Benefits: Full-time role with a friendly team and opportunities to grow your skills.
- Other info: Dynamic environment with a passion for arts and culture.
- Why this job: Be the face of an exciting auction house and connect with art lovers every day.
- Qualifications: 2-3 years of reception experience and excellent communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
To provide a friendly, efficient and effective reception service to customers, clients and colleagues in Chiswick Auctions 1 Roslin Square, including on the telephone.
Main contacts:
- Internal: Rest of client liaison staff (collections staff, Head of Client Services, other internal staff)
- External: customers, clients, couriers, post office, external suppliers
Contract type: Permanent
Hours: Full-time, 9am to 5pm Monday to Friday
Location: Based at 1 Roslin Square, W3 8DH
Chiswick Auctions is a privately owned, well-established London auction house which is fast becoming a major player in the international art market. The auction house employs around 55 staff. This post is based in 1 Roslin Square, and forms part of the client liaison service of the auction house.
Areas of responsibility:
- Providing a friendly welcome and assisting with enquiries:
- Assist with all enquiries from members of the public, clients and internal colleagues regarding the services of Chiswick Auctions, directing people as required, and following up as necessary.
- Ensure that the brand of the company is communicated effectively.
- Ensure that the info@chiswickauctions.co.uk emails are forwarded to the right people.
- Answering the telephone:
- Ensure that the main line is answered within four rings (when possible) and that the call is dealt with effectively.
- Walk-in valuations:
- Ensure that walk-in valuations are directed to the right specialists in 1 or 6 Roslin Square, or managing the valuation according to procedures if the right specialist is not available.
- Organising collections from 1 Roslin Square:
- Ensure that collections of sold items are managed properly, and that the system is followed, including taking payments if required.
- Assist couriers and shippers when they come to collect sold items on behalf of clients.
- Follow the anti-money laundering procedures.
- Assisting other external suppliers with their deliveries and inform the right people within the business.
- Overseeing pre-sale deliveries:
- Ensure that pre-sale deliveries are stored safely and that the specialist is informed.
- Appearance of the reception space:
- Ensure that the reception area is presentable at all times, and kept free of clutter and rubbish.
- Other tasks as allocated by the Head of Client Services, Associate Directors, Executive Directors and Managing Director.
General:
- Ensure compliance with all internal policies and procedures and any relevant external bodies or processes.
- Participate in organization-wide meetings, activities and processes, and develop internal contacts, networks and interactions as appropriate.
Person Specification:
Essential skills and experience:- At least 2 -3 years of providing a reception service in a busy environment e.g. a hotel, business, gallery, auction house, private members club, health club etc.
- Excellent client service skills including an approachable and friendly manner.
- Excellent team working skills.
- Excellent writing skills in English; excellent verbal communication and interpersonal skills, including first class spoken English.
- Excellent IT competence and knowledge of the Microsoft Office Suite, especially Outlook.
- Ability to thrive within a fast-paced team environment, including the ability to prioritise multiple tasks.
- A ‘can-do’ attitude, an enquiring mind, and a willingness to actively seek out new responsibilities and opportunities.
- Experience of working in the arts industry e.g. auction house, gallery, museum, antique business etc.
- An interest in the arts, antiques and the cultural world more broadly.
Receptionist employer: Chiswick Auctions
Chiswick Auctions is an exceptional employer, offering a vibrant work culture where employees are valued and encouraged to grow within the dynamic art market. Located in the heart of Chiswick, our team enjoys a supportive environment that fosters collaboration and creativity, alongside competitive benefits and opportunities for professional development. Join us to be part of a passionate team dedicated to delivering outstanding service in a thriving auction house.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Chiswick Auctions. Familiarise yourself with their services and recent auctions. This will help you show genuine interest and make a great impression.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the face of the company. Try role-playing common scenarios with a friend or family member to boost your confidence in handling enquiries and phone calls.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look professional and approachable. A smart outfit can set the tone for a positive interaction with clients and colleagues.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you're keen and engaged. Plus, it makes it easier for us to keep track of your application!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the friendly and approachable side of you that fits perfectly with our reception role. Don't be afraid to show us why you'd be a great fit for Chiswick Auctions.
Tailor Your Experience:Make sure to highlight your relevant experience in busy environments like hotels or galleries. We love seeing how your past roles have prepared you for this position, so connect the dots for us and show how your skills align with what we're looking for.
Keep It Professional Yet Friendly:While we want to see your friendly side, remember to keep your application professional. Use clear and concise language, and make sure to proofread for any typos or errors. A polished application shows us you care about the details!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at Chiswick Auctions
✨Know the Company Inside Out
Before your interview, take some time to research Chiswick Auctions. Understand their services, recent auctions, and their position in the art market. This will not only show your interest but also help you answer questions more effectively.
✨Showcase Your Client Service Skills
As a receptionist, client service is key. Prepare examples from your past experiences where you provided excellent service, handled difficult situations, or went above and beyond for a customer. This will demonstrate your suitability for the role.
✨Practice Your Communication Skills
Since you'll be the first point of contact, practice clear and friendly communication. You might want to rehearse common interview questions with a friend, focusing on your verbal and non-verbal cues to ensure you come across as approachable and professional.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the role and the company culture, making you more memorable to the interviewers.
