At a Glance
- Tasks: Provide a friendly reception service and assist clients and colleagues with enquiries.
- Company: Join Chiswick Auctions, a leading London auction house in the art market.
- Benefits: Full-time hours, supportive team environment, and opportunities to learn about the arts.
- Other info: Dynamic workplace with a passion for arts and culture.
- Why this job: Be the face of an exciting auction house and engage with art enthusiasts daily.
- Qualifications: 2-3 years of reception experience and excellent communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
To provide a friendly, efficient and effective reception service to customers, clients and colleagues in Chiswick Auctions 1 Roslin Square, including on the telephone.
Main contacts:
- Internal: Rest of client liaison staff (collections staff, Head of Client Services, other internal staff)
- External: customers, clients, couriers, post office, external suppliers
Contract type: Permanent
Hours: Full-time, 9am to 5pm Monday to Friday
Location: Based at 1 Roslin Square, W3 8DH
Chiswick Auctions is a privately owned, well-established London auction house which is fast becoming a major player in the international art market. With 20 specialist departments, regular dedicated and themed sales are held across a breadth of specialisms.
This post is based in 1 Roslin Square, and forms part of the client liaison service of the auction house. Working with other colleagues and the Head of Client Services, the postholder will ensure that customers, clients and colleagues are provided with an efficient and effective service as set out below.
Responsibilities include but are not limited to the following:
- Providing a friendly welcome and assisting with enquiries:
- Assist with all enquiries from members of the public, clients and internal colleagues regarding the services of Chiswick Auctions, directing people as required, and following up as necessary.
- Ensure that the brand of the company is communicated effectively.
- Ensure that the emails are forwarded to the right people.
- Answering the telephone:
- Ensure that the main line is answered within four rings (when possible) and that the call is dealt with effectively.
- Walk-in valuations:
- Ensure that walk-in valuations are directed to the right specialists in 1 or 6 Roslin Square, or managing the valuation according to procedures if the right specialist is not available.
- Organising collections from 1 Roslin Square:
- Ensure that collections of sold items are managed properly, and that the system is followed, including taking payments if required.
- Assist couriers and shippers when they come to collect sold items on behalf of clients.
- Follow the anti-money laundering procedures.
- Assisting other external suppliers with their deliveries and inform the right people within the business.
- Overseeing pre-sale deliveries:
- Ensure that pre-sale deliveries are stored safely and that the specialist is informed.
- Appearance of the reception space:
- Ensure that the reception area is presentable at all times, and kept free of clutter and rubbish.
- Other tasks as allocated by the Head of Client Services, Associate Directors, Executive Directors and Managing Director.
General:
- Ensure compliance with all internal policies and procedures and any relevant external bodies or processes.
- Participate in organization-wide meetings, activities and processes, and develop internal contacts, networks and interactions as appropriate.
Essential skills and experience:
- At least 2 -3 years of providing a reception service in a busy environment e.g. a hotel, business, gallery, auction house, private members club, health club etc.
- Excellent client service skills including an approachable and friendly manner.
- Excellent team working skills.
- Excellent writing skills in English; excellent verbal communication and interpersonal skills, including first class spoken English.
- Excellent IT competence and knowledge of the Microsoft Office Suite, especially Outlook.
- Ability to thrive within a fast-paced team environment, including the ability to prioritise multiple tasks.
- A ‘can-do’ attitude, an enquiring mind, and a willingness to actively seek out new responsibilities and opportunities.
Desirable qualifications, skills and experience:
- Experience of working in the arts industry e.g. auction house, gallery, museum, antique business etc.
- An interest in the arts, antiques and the cultural world more broadly.
Receptionist in Cheltenham employer: Chiswick Auctions
Chiswick Auctions is an excellent employer, offering a vibrant work culture where employees are valued and encouraged to grow within the dynamic art market. Located in the heart of Chiswick, the company provides a supportive environment with opportunities for professional development, ensuring that staff can thrive while delivering exceptional service to clients and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Cheltenham
✨Tip Number 1
First things first, make sure you know the company inside out. Research Chiswick Auctions, their services, and their vibe. This way, when you walk in for an interview, you can show off your knowledge and enthusiasm!
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the face of the company. Role-play with a friend or family member to nail that friendly and professional tone. Remember, first impressions count!
✨Tip Number 3
Network like a pro! Connect with people in the arts and auction industry on LinkedIn. You never know who might have a lead on a job or can give you insider tips about working at Chiswick Auctions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the team at Chiswick Auctions.
We think you need these skills to ace Receptionist in Cheltenham
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the friendly and approachable side of you that fits perfectly with our reception role. Don’t be afraid to add a touch of warmth to your words.
Tailor Your Experience:Make sure to highlight your relevant experience in busy environments like hotels or galleries. We’re looking for someone who can handle a fast-paced setting, so connect your past roles to what we do at Chiswick Auctions.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate good communication skills, so make sure your application is easy to read and free from jargon. Remember, we want to understand your qualifications without any confusion!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Chiswick Auctions
✨Know the Company Inside Out
Before your interview, take some time to research Chiswick Auctions. Understand their services, recent auctions, and their position in the art market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Client Interaction Skills
As a receptionist, you'll be the first point of contact for clients and customers. Practice your greeting and how you would handle various enquiries. Role-playing with a friend can help you feel more confident and prepared for real-life scenarios.
✨Show Off Your IT Skills
Make sure you're comfortable with Microsoft Office, especially Outlook, as you'll likely be using it daily. Brush up on your email etiquette and organisation skills, as these are crucial for managing communications effectively.
✨Demonstrate Your Team Spirit
Chiswick Auctions values teamwork, so be ready to discuss examples of how you've successfully worked in a team before. Highlight your ability to support colleagues and contribute positively to a busy environment, showcasing your 'can-do' attitude.
