At a Glance
- Tasks: Create lasting impressions and provide personalised service in luxury sales.
- Company: Join Chisholm Hunter, a family-run jeweller with a rich heritage.
- Benefits: Competitive salary, generous discounts, and fully-funded industry training.
- Other info: Over 80% of managers promoted from within; excellent career growth opportunities.
- Why this job: Be part of a dynamic team and advance your career in luxury retail.
- Qualifications: Retail sales experience, passion for jewellery, and fluent in Mandarin.
The predicted salary is between 13.75 - 13.75 £ per hour.
Company Description
Salary: £13.75 per hour, plus commission (flexible with industry experience)
Location: Edinburgh
Voted one of Sunday Times best places to work 2025 and 2026!
Chisholm Hunter, in Partnership with IWC and Panerai have two new Boutiques in Central Edinburgh. We are multiple award-winning jewellers supplying luxury jewellery and Swiss timepieces to our clients since 1857. We are a family run business, passionate about our exquisite products and are experts at delivering a high end, luxury customer experience which is 'A Cut Above'. At the heart of everything we do are our HEART values - Honesty, Excellence, Accountability, Respect, and Teamwork. These guide the way we work with our clients, our colleagues, and our communities.
We are looking for a passionate and driven Sales Professional who embodies these values and is eager to create lasting memories for our clients. We also have a career path which is 'A Cut Above' and based on merit & performance in role. Over 80% of our management colleagues have been promoted from within, joining our business in a more junior role and subsequently developing their skills and experience to match the level of their ambition and drive. With more ambitious developments on the horizon there are plenty of opportunities for equally ambitious people to develop excellent careers within Chisholm Hunter.
What's in it for you? We offer the opportunity to:
- Be part of a renowned, family owned jewellery brand with a rich heritage and a commitment to further growth where feedback of ideas is embraced
- Join a dynamic team who are as passionate about their craft as we are, with the added benefit that we fully sponsor colleagues to complete their JET qualification - and reward them when they pass!
- Advance your career within our expanding company where over 80% of our current managers were promoted from within and started their career in non managerial roles.
- Generous employee discounts on watches, jewellery, and accessories across Chisholm Hunter and Barclays diamonds for colleagues, their family and friends.
- Enjoy a competitive salary and attractive benefits package, where over half of our sales professionals earn in excess of £30,000 each year (basic salary and bonus).
To achieve this salary, you will excel in the below key areas of the role...
- Creating Lasting Impressions - Welcome clients with warmth, professionalism, and a genuine passion for jewellery. Create a welcoming and luxurious atmosphere that reflects the essence of our brand.
- Product Expertise - Develop an in-depth knowledge of our jewellery collections, including gemstones, metals, and craftsmanship techniques. Educate clients on the unique characteristics of each piece, helping them make informed purchase decisions.
- Personalised Service - Build strong relationships with clients, understanding their preferences, and providing personalised recommendations. Assist in selecting the perfect piece for special occasions, ensuring a memorable experience for every client.
- Sales Excellence - Meet and exceed sales targets while maintaining a consultative selling approach. Utilise your expertise to upsell and cross-sell complementary products, enhancing the overall shopping experience.
- Visual Merchandising - Collaborate with the team to create stunning displays that captivate clients and highlight our jewellery collections. Ensure the store is consistently immaculate and visually appealing.
Requirements
- Previous retail sales experience, preferably in luxury goods or jewellery.
- Passion for and knowledge of jewellery, gemstones, and precious metals (JET qualification would be advantageous)
- Familiar with Chinese social media; Wechat and Rednote
- Excellent interpersonal skills with the ability to engage and connect with clients.
- Strong sales acumen and a track record of meeting or exceeding targets.
- Flexibility with regards to working hours
- Fluent in Mandarin, both written and spoken.
Benefits
- Excellent career development opportunities and a clear development path
- Accredited industry training and qualifications (fully-funded)
- 29 days holiday per year
Mandarin Speaking Luxury Sales Professional - IWC & Panerai employer: Chisholm Hunter
Join a prestigious, family-owned jewellery brand in Manchester that values your input and fosters a supportive work environment. With a strong commitment to employee development, we offer full sponsorship for the JET qualification and promote from within, ensuring that over 80% of our managers started in non-managerial roles. Enjoy generous discounts, competitive salaries, and a culture that celebrates passion for craftsmanship and exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Mandarin Speaking Luxury Sales Professional - IWC & Panerai
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Chisholm Hunter, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Chisholm Hunter!
We think you need these skills to ace Mandarin Speaking Luxury Sales Professional - IWC & Panerai
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Chisholm Hunter, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Chisholm Hunter and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Chisholm Hunter that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Chisholm Hunter
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
