At a Glance
- Tasks: Lead a dynamic team to deliver exceptional luxury customer experiences.
- Company: Join Chisholm Hunter, a family-run jeweller with a rich heritage.
- Benefits: Enjoy competitive salary, bonuses, and generous employee discounts.
- Other info: Opportunities for professional development and internal promotions.
- Why this job: Be part of a renowned brand and advance your career in retail management.
- Qualifications: Strong people management skills and a passion for sales excellence.
The predicted salary is between 30000 - 40000 € per year.
Location: West London
Voted one of Sunday Times Best Places to Work 2025! Chisholm Hunter is one of the UK's multiple award-winning jewellers, supplying luxury jewellery and Swiss timepieces to our clients since 1857. We are a family run business, passionate about our exquisite products and are experts at delivering a high end, luxury customer experience which is 'A Cut Above'. At the heart of everything we do are our HEART values - Honesty, Excellence, Accountability, Respect, and Teamwork. These guide the way we work with our clients, our colleagues, and our communities.
Key Responsibilities
- People Management – holding regular 1:1s, coaching and developing and creating a winning environment and celebrating success
- Sales Floor Management – ensuring all of our processes are followed and the client needs are being exceeded
- Sales Excellence – support your team to meet and exceed sales targets while role-modeling strong personal sales, through a consultative selling approach. Coaching your team and utilizing your expertise to support the upsell and cross-sell of relevant complementary products, enhancing the overall shopping experience for our clients.
- Building Long-Lasting Client Relationships – taking client care to the next level, going the extra mile
Requirements
You bring your strong people and operational management skills with you. In your first 3 months, we ask that you demonstrate your ability to sell the Chisholm Hunter way so you can best support your team as a leader. We then will transition you into the management responsibilities.
What we offer
- Fantastic guidance and support from our central team across Finance, HR, Marketing, IT and our Workshop as well as some of the best experience in the industry in our Retail Support Team.
- Be part of a renowned, family owned jewellery brand with a rich heritage and a commitment to further growth where feedback of ideas is embraced.
- Join a dynamic team who are as passionate about their craft as we are, with the added benefit that we fully sponsor colleagues to complete their JET qualification and reward them when they pass!
- Advance your career within our expanding company where over 80% of our current managers were promoted from within and started their career in non-managerial roles.
- Generous employee discounts on watches, jewellery, and accessories across Chisholm Hunter and Barclays diamonds for colleagues, their family and friends.
- Enjoy a competitive salary (negotiable based on experience) and industry-leading bonus package.
If this sounds like the ideal role for you, apply now!
Manager Designate - West London employer: Chisholm Hunter
Chisholm Hunter is an award-winning jeweller located in West London, celebrated for its commitment to excellence and a luxurious customer experience. As a family-run business, we foster a supportive work culture that prioritises personal growth, with over 80% of our managers promoted from within. Employees enjoy generous discounts, competitive salaries, and the opportunity to gain industry qualifications, all while being part of a passionate team dedicated to delivering exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Manager Designate - West London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Since Chisholm Hunter values HEART principles, think about how your experiences align with Honesty, Excellence, Accountability, Respect, and Teamwork. Be ready to share examples!
✨Tip Number 3
Practice your sales pitch! As a Manager Designate, you'll need to demonstrate your consultative selling skills. Role-play with a friend or family member to get comfortable showcasing your ability to exceed client needs.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Chisholm Hunter.
We think you need these skills to ace Manager Designate - West London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for luxury jewellery and customer service shine through. We want to see how your values align with our HEART values – honesty, excellence, accountability, respect, and teamwork.
Tailor Your CV:Make sure to customise your CV for the Manager Designate role. Highlight your people management skills and any experience in sales excellence. We love seeing how you’ve gone the extra mile for clients in previous roles!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for Chisholm Hunter. Share specific examples of how you've built long-lasting client relationships and led teams to success. Keep it engaging and personal!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Let’s get started on this journey together!
How to prepare for a job interview at Chisholm Hunter
✨Know the HEART Values
Before your interview, make sure you understand Chisholm Hunter's HEART values: Honesty, Excellence, Accountability, Respect, and Teamwork. Think of examples from your past experiences that demonstrate how you've embodied these values in your work. This will show that you're not just a fit for the role, but also for the company culture.
✨Showcase Your People Management Skills
As a Manager Designate, you'll need to highlight your people management skills. Prepare specific examples of how you've successfully coached and developed team members in previous roles. Discuss how you create a winning environment and celebrate successes, as this aligns with their focus on exceptional service and teamwork.
✨Demonstrate Sales Excellence
Be ready to discuss your sales experience and how you can support your team in exceeding targets. Use the consultative selling approach as a reference point and share instances where you've successfully upsold or cross-sold products. This will illustrate your ability to lead by example and enhance the client experience.
✨Prepare Questions About Client Relationships
Chisholm Hunter values long-lasting client relationships, so come prepared with questions about their approach to client care. Ask how they measure success in client satisfaction and what strategies they use to go the extra mile. This shows your genuine interest in their customer-centric philosophy and your readiness to contribute.
