At a Glance
- Tasks: Lead a passionate team to deliver exceptional luxury customer experiences.
- Company: Join Chisholm Hunter, a family-run jeweller with a rich heritage.
- Benefits: Enjoy competitive salary, bonuses, and generous employee discounts.
- Other info: Over 80% of managers promoted from within; JET qualification sponsorship available.
- Why this job: Be part of a renowned brand and advance your career in a supportive environment.
- Qualifications: Strong people management skills and a passion for sales.
The predicted salary is between 30000 - 40000 € per year.
Location: West London
Voted one of Sunday Times Best Places to Work 2025! Chisholm Hunter is one of the UK's multiple award-winning jewellers, supplying luxury jewellery and Swiss timepieces to our clients since 1857. We are a family run business, passionate about our exquisite products and are experts at delivering a high end, luxury customer experience which is 'A Cut Above'. At the heart of everything we do are our HEART values - Honesty, Excellence, Accountability, Respect, and Teamwork. These guide the way we work with our clients, our colleagues, and our communities.
Key Responsibilities
- People Management – holding regular 1:1s, coaching and developing and creating a winning environment and celebrating success
- Sales Floor Management – ensuring all of our processes are followed and the client needs are being exceeded
- Sales Excellence – support your team to meet and exceed sales targets while role-modeling strong personal sales, through a consultative selling approach. Coaching your team and utilizing your expertise to support the upsell and cross-sell of relevant complementary products, enhancing the overall shopping experience for our clients.
- Building Long-Lasting Client Relationships – taking client care to the next level, going the extra mile
Requirements
You bring your strong people and operational management skills with you. In your first 3 months, we ask that you demonstrate your ability to sell the Chisholm Hunter way so you can best support your team as a leader. We then will transition you into the management responsibilities.
What we offer
- Fantastic guidance and support from our central team across Finance, HR, Marketing, IT and our Workshop as well as some of the best experience in the industry in our Retail Support Team.
- Be part of a renowned, family owned jewellery brand with a rich heritage and a commitment to further growth where feedback of ideas is embraced.
- Join a dynamic team who are as passionate about their craft as we are, with the added benefit that we fully sponsor colleagues to complete their JET qualification and reward them when they pass!
- Advance your career within our expanding company where over 80% of our current managers were promoted from within and started their career in non-managerial roles.
- Generous employee discounts on watches, jewellery, and accessories across Chisholm Hunter and Barclays diamonds for colleagues, their family and friends.
- Enjoy a competitive salary (negotiable based on experience) and industry-leading bonus package.
If this sounds like the ideal role for you, apply now!
Manager Designate - West London employer: Chisholm Hunter
Chisholm Hunter is an exceptional employer, recognised as one of the Sunday Times Best Places to Work 2025, offering a supportive and dynamic work environment in West London. With a strong focus on employee development, including full sponsorship for JET qualifications and a culture that celebrates success, we empower our team members to thrive and advance their careers within our family-run business. Enjoy generous discounts on luxury products and a competitive salary alongside an industry-leading bonus package, all while being part of a passionate team dedicated to delivering a high-end customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Manager Designate - West London
✨Tip Number 1
Get to know the company inside out! Research Chisholm Hunter's values and products so you can chat confidently about how you align with their HEART values during your interview. This shows you're genuinely interested and ready to be part of their family.
✨Tip Number 2
Practice your sales pitch! Since this role is all about exceeding client expectations, prepare examples of how you've gone the extra mile in previous jobs. Role-play with a friend or in front of the mirror to nail that consultative selling approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events to get insider tips and make a lasting impression. A personal connection can really help you stand out when it comes to the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Chisholm Hunter team and ready to embark on this exciting journey with us.
We think you need these skills to ace Manager Designate - West London
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for the luxury jewellery industry! Share why you’re excited about working with Chisholm Hunter and how our HEART values resonate with you. A personal touch can really make your application stand out.
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Manager Designate role. Highlight your people management and sales excellence experience, and don’t forget to mention any relevant achievements that showcase your ability to exceed targets.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us your story. Use it to explain how your background makes you a perfect fit for our team. Be specific about how you can contribute to our mission of delivering exceptional client service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Chisholm Hunter
✨Know the HEART Values
Before your interview, make sure you understand Chisholm Hunter's HEART values: Honesty, Excellence, Accountability, Respect, and Teamwork. Think of examples from your past experiences that demonstrate how you've embodied these values in your work. This will show that you're not just a fit for the role, but also for the company culture.
✨Showcase Your People Management Skills
As a Manager Designate, you'll need to highlight your people management abilities. Prepare specific examples of how you've coached and developed team members in previous roles. Discuss how you create a winning environment and celebrate successes, as this aligns with their focus on exceptional service and teamwork.
✨Demonstrate Sales Excellence
Be ready to talk about your sales experience and how you can support your team in exceeding targets. Use the consultative selling approach as a reference point and share instances where you've successfully upsold or cross-sold products. This will illustrate your capability to lead by example and enhance the client experience.
✨Prepare Questions About Client Relationships
Chisholm Hunter values long-lasting client relationships, so come prepared with questions about their approach to client care. Ask how they measure success in client satisfaction and what strategies they use to go the extra mile. This shows your genuine interest in their customer-centric philosophy and your readiness to contribute.
