Permanent/fulltime - Glasgow
Salary - £65K
Chisholm Hunter is one of the UK’s multiple award-winning jewellers, supplying luxury jewellery and Swiss timepieces to our clients since 1857. We are a family run business, passionate about our exquisite products and are experts at delivering a high end, luxury customer experience which is ‘A Cut Above’.
Our mission is to create lasting memories with our exceptional products and customer experience. We are looking for someone who is passionate for success , enthusiastic , and shares our values of: Honesty, Excellence, Accountability, Respect and Teamwork.
Position:
We are looking for an energetic, analytical, data driven, customer-centric Head of Ecommerce to grow our brand through a range of campaigns that deliver tangible change results.
You will direct and prioritise all ecommerce initiatives and strategies, reporting to the Chief Technology Officer. You will manage the business’ ecommerce function, and external agencies, developing a winning online strategy to drive continual growth. Specifically, you’ll develop and execute a digital strategy with the aim of achieving growth in e-commerce revenue.
This role will suit you if you have previous Ecommerce experience where you have demonstrated growth, ideally with B2C brands within a luxury environment.
We are a rapidly growing team, so you’ll need to be comfortable with being both hands-on and strategic.
KEY Role Responsibilities
Commercial Strategy
- Developing, implementing, and delivering the eCommerce plan and targets
- Develop effective marketing campaigns, on time and within budget
- Strategically develop e-commerce-related promotional campaigns to achieve the targeted exponential growth
- Ensure Marketing and Ecommerce functions are working in alignment to ensure brand consistency
- Managing demand generation across all channels to include paid, organic, affiliate, social and email and using on-Site analytics and conversion testing software to embed and manage a formal test:measure:learn approach to channel optimisation
- Develop, implement and optimise eCRM to improve customer retention and lifetime value metrics
- Directly line managing the Digital Trading Assistants
- Work closely with colleagues to identify opportunities to reach new market segments and expand market share
- Collaborate with the web merchandising and buying team to continually optimise product and pricing mix across web properties.
- Collaborate with the marketing team to ensure that planned marketing campaigns and promotions are executed effectively across all digital channels and web properties
- Set up and monitor ROI and KPIs
- Generate a monthly report regarding all marketing activities related to e-commerce
- Measure and monitor Customer Experience through the use of analytics, using data to develop and deliver quarterly action plans.
The Ideal Candidate
Essential
- Availability to work fully onsite
- At least 3 years’ experience in growing an eCommerce business
- Excellent communication skills
- Strong analytical and project management skills
- A commercial attitude with experience of managing large-scale budgets and working to strict KPIs
- Ideally experience within the luxury sector, retail or hospitality
StudySmarter Expert Advice🤫
We think this is how you could land Head of Ecommerce in Glasgow
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Chisholm Hunter are looking for when hiring for a Head of Ecommerce.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Chisholm Hunter for the Head of Ecommerce, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Chisholm Hunter as a Head of Ecommerce, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Chisholm Hunter’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Head of Ecommerce.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Chisholm Hunter, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Chisholm Hunter's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Chisholm Hunter. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Chisholm Hunter
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Chisholm Hunter uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Chisholm Hunter. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
