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- Tasks: Deliver engaging training and coaching to enhance team performance and customer experience.
- Company: Dynamic retail company focused on hands-on learning and development.
- Benefits: Career growth, fully-funded training, generous holiday, and exciting colleague incentives.
- Why this job: Make a real impact by empowering teams and driving business success through practical training.
- Qualifications: Experience in L&D or training, strong communication, and coaching skills.
- Other info: Fast-paced environment with excellent opportunities for personal and professional growth.
The predicted salary is between 40000 - 50000 £ per year.
Location: Glasgow
Reports to: Head of HR
Hours: 37.5 hours per week (fully on site, with some travel required)
Salary: Negotiable, dependent on experience
About The Role
The Learning & Development Manager is responsible for the hands-on delivery, embedding, and continuous improvement of training across the business. This role ensures that learning is practical, consistently delivered, and directly improves performance in both retail and support functions. The focus is on execution, coaching, and embedding capability—not just programme design. Working closely with the Head of HR and operational leaders, this role will identify capability gaps and deliver targeted training solutions that drive measurable improvements in performance. This is a highly practical role requiring direct engagement with teams. This role is critical in strengthening capability across the business through practical, hands-on learning and development. By focusing on delivery and embedding, the Learning & Development Manager will drive measurable improvements in performance and support business growth.
Responsibilities
- Deliver high-quality, engaging training across retail and support functions
- Provide in-store coaching to embed sales, customer experience, and leadership behaviours
- Support onboarding delivery to ensure new starters are set up for success
- Design simple, practical training materials focused on immediate impact
- Identify capability gaps through hands-on engagement with teams and managers
- Partner with leaders to improve team performance and sustain improvements
- Plan and coordinate training schedules to ensure consistent delivery across locations
- Track training effectiveness, completion, and behavioural impact
- Ensure compliance and mandatory training requirements are met
- Continuously review and improve training approaches to maximise engagement and results
Requirements
- Proven experience in a hands-on L&D or training role, ideally in a retail or multi-site environment
- Strong trainer and coach, confident working directly with teams and managers
- Practical, solutions-focused approach with strong organisational skills
- Excellent communicator with the ability to influence and engage at all levels
- Comfortable operating in a fast-paced, operational environment
Benefits
- Excellent career development opportunities and a clear development path
- Accredited industry training and qualifications (fully-funded)
- 29 days holiday per year
- Company life assurance of three times your salary for all colleagues
- Generous staff discounts
- Colleague incentives (cash rewards, show tickets, overnight stays, and more)
Learning & Development Manager in Glasgow employer: Chisholm Hunter
Contact Detail:
Chisholm Hunter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning & Development Manager in Glasgow
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out for informational chats. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your experience aligns with their needs. Practise common interview questions and come up with examples that showcase your hands-on training skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Learning & Development Manager position.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining us. It gives you a better chance to stand out and show us what you’ve got!
We think you need these skills to ace Learning & Development Manager in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Learning & Development Manager role. Highlight your hands-on experience in training and coaching, especially in retail or multi-site environments. We want to see how your skills align with our focus on practical learning and performance improvement.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about learning and development. Share specific examples of how you've successfully delivered training or improved team performance in the past. We love a good story!
Showcase Your Communication Skills: As a Learning & Development Manager, you'll need to engage with various teams and leaders. Make sure your application reflects your excellent communication skills. Whether it's through your CV, cover letter, or any additional materials, we want to see how you can influence and connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Chisholm Hunter
✨Know Your Stuff
Make sure you understand the role of a Learning & Development Manager inside out. Familiarise yourself with the key responsibilities, like delivering engaging training and identifying capability gaps. This will help you speak confidently about how your experience aligns with what they’re looking for.
✨Showcase Your Coaching Skills
Since this role involves hands-on coaching, be ready to share specific examples of how you've successfully coached teams in the past. Think about times when your training made a measurable impact on performance—this will demonstrate your practical approach and effectiveness.
✨Prepare Practical Training Ideas
Come prepared with a few ideas for simple, practical training materials that could be implemented in their retail environment. This shows initiative and gives you a chance to highlight your creativity and understanding of immediate impact training.
✨Engage with Questions
During the interview, don’t hesitate to ask questions about their current training programmes and challenges. This not only shows your interest but also allows you to demonstrate your problem-solving mindset and how you can contribute to their goals.