At a Glance
- Tasks: Support facilities management and ensure a safe, well-maintained workplace.
- Company: Join Chisholm Hunter, an award-winning family-run jeweller since 1857.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Flexible working hours with potential travel to branches.
- Why this job: Be part of a luxury brand and contribute to exceptional customer experiences.
- Qualifications: Strong communication skills and a proactive approach to problem-solving.
The predicted salary is between 24000 - 36000 £ per year.
Location: Glasgow G2 8BL
Chisholm Hunter is one of the UK's multiple award-winning jewellers, supplying luxury jewellery and Swiss timepieces to our clients since 1857. We are a family run business, passionate about our exquisite products and are experts at delivering a high end, luxury customer experience which is 'A Cut Above'. At the heart of everything we do are our HEART values - Honesty, Excellence, Accountability, Respect, and Teamwork. These guide the way we work with our clients, our colleagues, and our communities.
Position
The Facilities Assistant supports the Property & Maintenance Manager in delivering an efficient, safe and well-maintained workplace across the Support Centre and wider business. This role manages day-to-day facilities tasks, responds to first-line maintenance queries, supports the Facilities Helpdesk, and ensures packaging, consumables and supplies are maintained and distributed effectively to branches and Support Centre teams. The role contributes to compliance with Health & Safety legislation and supports the business aim to be 'A Cut Above' in facilities standards. The role is mainly based in support centre and flexibility to travel to branches may be required as well as flexibility to support urgent issues or out-of-hours calls.
Key Responsibilities
- Facilities Helpdesk & First Line Maintenance
- Support the management of the Facilities Helpdesk, ensuring requests are logged, acknowledged and actioned within agreed SLAs.
- Provide first-line response to basic maintenance queries, and triage the urgency of the query, determining the appropriate action of either escalating to contractors or the Property & Maintenance Manager where needed.
- Support reactive tasks and urgent issues to maintain a safe working environment.
- Packaging, Consumables & Stationery
- Coordinate ordering, replenishment and distribution of consumables, stationery and supplies for Support Centre and branches.
- Manage the distribution and replenishment of packaging, display props and sales sundries, ensuring adequate levels and timely supply to stores.
- Monitor inventory/stock levels and communicate requirements proactively.
- Budget monitoring and control, ensuring spending remains within allocated budgets and identifying opportunities for cost savings.
- Facilities Operations & Housekeeping
- Maintain archiving and storage records, ensuring correct storage and timely disposal.
- Maintain and organise storage areas to ensure items are held safely and securely.
- Coordinate uplift and disposal of general, confidential and recycling waste, including WEEE regulations recycling.
- Replenish consumables such as photocopy paper, water bottles, paper, kitchen and washroom supplies.
- Support day-to-day upkeep of the Support Centre environment, feeding back to colleagues and contractors where standards are not to the expected level.
- Maintenance of the heating/air conditioning units at appropriate levels for the climate, ensuring colleague working conditions are comfortable and the systems are operating within budget.
- Assist with space planning activities including furniture moves, desk allocations, meeting room setup, and workspace reconfigurations to meet changing business needs.
- Conduct regular walkthroughs of the Support Centre and branches (when visiting) to identify maintenance needs, health and safety concerns, and opportunities for improvement.
- Customer Service & Brand Representation
- Deliver a professional service to colleagues and contractors, maintaining high levels of customer service and communication.
- Represent the Company positively in line with brand standards and behaviours, responding to concerns or complaints with empathy and a solution focussed mindset.
- People & Stakeholder Collaboration
- Build effective relationships with internal colleagues, suppliers and contractors.
- Communicate facilities issues and updates clearly and appropriately with opportunities for improvement shared with the Property and Maintenance Manager.
- Compliance & Standards
- Support compliance with Health & Safety legislation and company policies.
- Ensure facilities activities comply with relevant regulations including fire safety, building standards, environmental legislation, and industry specific requirements.
- Maintain accurate records required for audit support and compliance purposes including contractor certifications, test certificates, and maintenance logs so they can be produced on request.
- Uphold confidentiality and Code of Conduct requirements.
Facilities Assistant - Glasgow employer: Chisholm Hunter
Chisholm Hunter is an exceptional employer, offering a supportive and collaborative work environment in the heart of Glasgow. With a strong commitment to employee growth and development, we embody our HEART values—Honesty, Excellence, Accountability, Respect, and Teamwork—ensuring that every team member feels valued and empowered. Our focus on maintaining high standards in facilities management not only enhances workplace safety but also fosters a culture of excellence that aligns with our luxury brand ethos.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Assistant - Glasgow
✨Tip Number 1
Get to know the company culture before your interview! Chisholm Hunter values honesty, excellence, and teamwork, so think about how you can showcase these qualities in your conversations. We want to see how you fit into their family-run vibe.
✨Tip Number 2
Prepare some questions that show you're genuinely interested in the role and the company. Ask about their facilities management processes or how they maintain high standards in customer service. This will help us see your enthusiasm and commitment!
✨Tip Number 3
When you get the chance, highlight any relevant experience you have with maintenance or facilities tasks. Share specific examples of how you've tackled similar challenges in the past. We love hearing about real-life situations where you've made a difference!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. And remember, apply through our website for the best chance at landing that Facilities Assistant role!
We think you need these skills to ace Facilities Assistant - Glasgow
Some tips for your application 🫡
Show Your Passion for Facilities Management:When you're writing your application, let us see your enthusiasm for facilities management! Share any relevant experiences or skills that highlight your commitment to maintaining a safe and efficient workplace. We love candidates who are genuinely excited about contributing to our high standards.
Tailor Your Application:Make sure to customise your application to fit the role of Facilities Assistant. Use keywords from the job description, like 'first-line maintenance' and 'customer service', to show that you understand what we're looking for. This helps us see how you can be a great fit for our team!
Highlight Teamwork and Communication Skills:Since teamwork is one of our HEART values, it's important to showcase your ability to collaborate with others. Share examples of how you've worked effectively with colleagues or managed relationships with suppliers and contractors. We want to know how you can contribute to our supportive environment!
Apply Through Our Website:Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us that you're keen on joining our family-run business. We can't wait to hear from you!
How to prepare for a job interview at Chisholm Hunter
✨Know the HEART Values
Before your interview, take some time to really understand Chisholm Hunter's HEART values: Honesty, Excellence, Accountability, Respect, and Teamwork. Think of examples from your past experiences that demonstrate how you embody these values. This will show the interviewers that you align with their company culture.
✨Familiarise Yourself with Facilities Management
Brush up on your knowledge of facilities management, especially in relation to health and safety compliance. Be prepared to discuss how you would handle first-line maintenance queries or manage supplies effectively. Showing that you have a solid grasp of these responsibilities will set you apart.
✨Prepare for Customer Service Scenarios
Since this role involves delivering high levels of customer service, think about times when you've successfully resolved issues or improved a process. Prepare to share these stories during your interview, as they will highlight your problem-solving skills and ability to maintain a positive brand representation.
✨Ask Insightful Questions
At the end of your interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges the Facilities Assistant might face, or how success is measured in this role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
