Customer Service & Repairs Administrator - Glasgow

Salary: £12.71+ (depending on experience)

Location: Glasgow

Work pattern: Fully onsite - Monday to Friday

Job Responsibilities:

• Support the branch management team, review and analyse store performance in repairs and special orders targets.
• Ensure merchandising and visual window displays are maintained to a high standard and in line with seasonal campaigns.
• Handle banking and Monday end‑of‑week returns, including all monies banked and cash reconciliation invoices and accounts from the store.
• Conduct daily stock counts for audit purposes.
• Oversee stock control, supervising all goods in and out of the branch and preparing stock totes for dispatch.
• Tackle customer calls for repairs and special orders and process these accordingly.
• Establish and maintain productive working relationships within the team to contribute to a positive atmosphere within the store.
• Manage all other administrative duties required for the branch.
• Maintain a high level of 'Cut Above' customer service by opening each interaction with a natural approach, putting the customer at ease, and building relationships.

Requirements:

• Experience in a commercially‑focused (preferably retail) administrator role.
• Skilled in Microsoft Office suite.
• Eager to learn and build on retail and product knowledge.
• Capability to work as part of a team and use initiative.
• Excellent communication and organisation skills.

Benefits:

• Excellent career development opportunities and a clear development path.
• Accredited industry training and qualifications (fully‑funded).
• 29 days holiday per year.
• Company life assurance of three times your salary for all colleagues.
• Generous staff discounts.
• Colleague incentives.