Starting Salary: £12.71 per hour (flexible with industry experience)
Location: Glasgow City
Full time: 40 hours per week
Fully on site
Voted one of Sunday Times Best Places to Work 2025 and 2026!
Chisholm Hunter is one of the UK's multiple award-winning jewellers, supplying luxury jewellery and Swiss timepieces to our clients since 1857. We are a family run business, passionate about our exquisite products and are experts at delivering a high end, luxury customer experience which is 'A Cut Above'.
At the heart of everything we do are our HEART values - Honesty, Excellence, Accountability, Respect, and Teamwork. These guide the way we work with our clients, our colleagues, and our communities.
Position
As a Customer Success Advisor you will be responsible for providing 'cut above' customer support via various channels of communication including telephone, email.
Key Responsibilities include:
- Processing customer orders in a timely and efficient manner and ensure accurate dispatch log
- Respond promptly to customer inquiries and provide advice and support in line with our luxury standards
- Build and maintain strong working relationships with our branches and wider teams
- Package and post high value web orders and special orders securely and in line with company policyProvide confident aftercare support including managing exchanges and returns, escalating more complex cases to senior team
- Enhance sales performance by responding to sales queries
- Maintaining departmental KPIs including process accuracy, customer satisfaction, response times and sales
Requirements
Qualifications & Experience:
- Previous retail experience would be advantageous
- Passion for jewellery, gemstones, and precious metals
- Excellent interpersonal skills with the ability to engage and connect with clients.
- High attention to detail and accuracy
Other information
- Excellent career development opportunities and a clear development path
- Accredited industry training and qualifications (fully-funded)
- 29 days holiday per year
- Company life assurance of three times your salary for all colleagues
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