At a Glance
- Tasks: Assist in managing betting shops and deliver top-notch customer service.
- Company: Chisholm Bookmakers, a family-run business with a rich history.
- Benefits: Competitive pay, flexible shifts, and comprehensive training provided.
- Other info: Great opportunity for career growth in a socially responsible company.
- Why this job: Join a supportive team and develop your management skills in a fun environment.
- Qualifications: Must be motivated, flexible, and eager to learn.
The predicted salary is between 12.96 - 12.96 £ per hour.
Chisholm Bookmakers is a family run business established in the 1950s, with 32 betting shops located throughout the North East of England and Cumbria. The success of the company, and also that of its employees depends largely on the employees themselves, and so great emphasis is placed on training and development within the company.
We are looking for a Betting Office Trainee Assistant Manager who will be required to work a minimum of 20 - 25 hours per week in our betting shops based in the Middlesbrough Area. Applicants should be well motivated, be prepared to work flexibly and willing to make a positive contribution as part of the management team.
As a pro-active Assistant Manager, you will be responsible for:
- Assisting in the preparation of the shop
- Marketing our products and services to the highest possible standards
- Supervision of the staff when managing, thereby ensuring the smooth running of the office
You should also be keen to learn new skills and be committed to providing the very best customer service. The company is committed to operating its business in a socially responsible manner. A key requirement of the role is to ensure compliance with the following:
- Underage gambling / Think 25
- Responsible gambling and Self-exclusion guidelines
Full training is given through our training programme. We open at 9:00 am daily, and all offices take advantage of evening and Sunday racing. To cover our opening hours, we operate a flexible shift system.
Our starting rate of pay is £12.96 per hour rising to £13.16 after training. Applicants must be aged 18 or over.
Betting Office Trainee Assistant Manager in Middlesbrough employer: Chisholm Bookmakers
Chisholm Bookmakers is an excellent employer that prioritises the growth and development of its employees, offering comprehensive training programmes to ensure you thrive in your role as a Betting Office Trainee Assistant Manager. With a strong family-run ethos and a commitment to social responsibility, you'll enjoy a supportive work culture in the vibrant Middlesbrough area, where flexible working hours and competitive pay create a rewarding environment for those eager to contribute positively to the team.
StudySmarter Expert Advice🤫
We think this is how you could land Betting Office Trainee Assistant Manager in Middlesbrough
✨Join Customer Support Communities
Get involved in online forums and communities dedicated to customer support, like those on Reddit or specialised Facebook groups. Networking with industry peers can open doors to trainee opportunities with companies like Chisholm Bookmakers.
✨Attend Local Job Fairs
Check out local job fairs and career expos, especially those focusing on customer service roles. Meeting potential employers face-to-face can give you an edge over others applying for the trainee position at Chisholm Bookmakers.
✨Leverage Your University Resources
If you're still in education, make use of your university's career services—they often have strong ties with companies looking for trainees. They might have insider knowledge about openings at places like Chisholm Bookmakers that you're keen on.
✨Showcase Your Soft Skills
Since customer support is all about people, highlight your communication and problem-solving skills in your interactions. When you apply to Chisholm Bookmakers, make sure they see your passion for helping others!
We think you need these skills to ace Betting Office Trainee Assistant Manager in Middlesbrough
Some tips for your application 🫡
Show off your people skills!:For a customer support trainee role, it's super important to highlight any experience you have in dealing with customers, whether that's through part-time jobs, volunteering, or even helping out at events. We want to see how you connect with people, so share examples of how you've successfully resolved issues or enhanced someone's experience.
Tailor your CV to us!:When applying for a trainee role at Chisholm Bookmakers, make sure your CV reflects your enthusiasm for customer support. List any relevant experiences, even if they're informal, and don't forget to mention your communication skills. A concise, clear layout will help us see how you're a perfect fit for our team.
Write about your learning goals!:Since this is a trainee position, we love seeing your motivation to learn and grow. In your cover letter, let us know what you hope to gain from working with us at Chisholm Bookmakers. This could include specific skills or knowledge areas—show us you’re keen to dive in and develop your customer support expertise!
Demonstrate your problem-solving skills!:Customer support is all about solving problems, so make sure to highlight any experiences where you've had to think on your feet! Whether it was a tricky school project or helping a friend out, share how you approached the issue and what the outcome was. This will show us you're ready for the challenges at Chisholm Bookmakers.
How to prepare for a job interview at Chisholm Bookmakers
✨Know Your Customer Support Basics
Make sure you're familiar with the key skills in customer support, like active listening and empathy. Expect questions on how to handle difficult customers or resolve common issues – we might want to hear how you’d approach a real-life scenario, so think of a few examples where you showcased these skills.
✨Brush Up on the Tools
Familiarise yourself with common customer support tools like Zendesk or Freshdesk. Even if you haven't used them before, understanding how they work will show Chisholm Bookmakers that you’re proactive and willing to learn. They might ask about your experience with similar software or how you'd adapt quickly to new tools.
✨Show Your Willingness to Learn
As a trainee, emphasising your desire to learn and grow is crucial. Think about what you hope to gain from this experience at Chisholm Bookmakers and be ready to discuss how you plan to develop your skills in customer support. Demonstrating a positive attitude and openness to feedback can go a long way!
✨Prepare for Role-Playing
In customer support interviews, it's fairly common to have a role-playing exercise where you'll need to handle a customer query. Practice your approach not just in resolving issues, but also in how you communicate clearly and professionally. This is your chance to shine, so don’t hesitate to showcase your verbal skills!
