At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for our customers.
- Company: Join a family-run business with a rich history in the betting industry.
- Benefits: Full-time role with opportunities for career growth and training.
- Other info: Flexible working hours with a supportive team atmosphere.
- Why this job: Kickstart your IT career in a dynamic environment with real impact.
- Qualifications: 1-2 years of IT experience and a passion for technology.
The predicted salary is between 25000 - 32000 £ per year.
Chisholm Bookmakers is a family run business established in the 1950s with 32 betting shops located throughout the North East of England and Cumbria. Through our association with the Bookmakers Technology Consortium we provide IT services to over 500 shops in the UK and Ireland. We are looking for a full time IT Support Technician to join our team based at our Company head office in Ashington, Northumberland.
The role will primarily involve providing technical support to our customers across Chisholm and BTC client estates. You will configure & test new hardware/software for use in a production environment and carry out routine maintenance and effective housekeeping on current I.T. systems and infrastructures. This is an excellent opportunity for someone with 1 to 2 years experience working within IT who has a genuine interest in technology and wants to progress their career within this field.
Main duties and responsibilities:
- To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, and the service desk ticketing system.
- To provide excellent customer care and service.
- Install and configure computer software operating systems and applications.
- Monitoring and maintain computer systems and networks.
- Troubleshooting system and networking problems, diagnosing and solving hardware or software faults ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer service-oriented manner.
- Supporting roll out of new applications.
- Setting up new user accounts and profiles and deal with password issues.
Skills and Knowledge:
- A good knowledge of; Windows Server and Desktop operating systems, MS Office Suite, Routers and Networking.
- Some knowledge or experience of one or more of; VMware, SAN/NAS, Firewalls and Linux.
- A working knowledge of ITIL is also an advantage.
- In addition to industry standard systems there are bespoke in-house systems where full training will be provided.
Attributes:
- Ability to work well as part of a team and individually.
- Ability to multitask and manage multiple priorities.
- Ability to troubleshoot system and network problems and identify suitable solutions.
- Must be able to work to deadlines.
- Excellent interpersonal / communication skills.
- Demonstrate a flexible attitude to working hours.
Working Pattern:
Full time 37.5 hours per week. The IT team work on a shift system which will include working weekends and bank holidays. Occasional evening working will be required. Applicants must be aged 18 or over.
Junior IT Support Technician in Northumberland employer: Chisholm Bookmakers Ltd
Chisholm Bookmakers is an exceptional employer, offering a supportive and family-oriented work culture that values employee growth and development. Located in Ashington, Northumberland, our head office provides a dynamic environment where you can enhance your IT skills while contributing to a well-established business with a strong community presence. With opportunities for career progression and comprehensive training on bespoke systems, we are committed to fostering a rewarding and meaningful career path for our team members.
