At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for our customers.
- Company: Join a family-run business with a rich history in the betting industry.
- Benefits: Gain hands-on experience, competitive pay, and opportunities for career growth.
- Other info: Flexible working hours with a dynamic team environment.
- Why this job: Kickstart your IT career while working with cutting-edge technology and a supportive team.
- Qualifications: 1-2 years of IT experience and a passion for technology.
The predicted salary is between 25000 - 32000 € per year.
Chisholm Bookmakers is a family run business established in the 1950s with 32 betting shops located throughout the North East of England and Cumbria. Through our association with the Bookmakers Technology Consortium, we provide IT services to over 500 shops in the UK and Ireland.
We are looking for a full time IT Support Technician to join our team based at our Company head office in Ashington, Northumberland. The role will primarily involve providing technical support to our customers across Chisholm and BTC client estates. You will configure & test new hardware/software for use in a production environment and carry out routine maintenance and effective housekeeping on current I.T. systems and infrastructures. This is an excellent opportunity for someone with 1 to 2 years experience working within IT who has a genuine interest in technology and wants to progress their career within this field.
Main duties and responsibilities:- To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, and the service desk ticketing system.
- To provide excellent customer care and service.
- Install and configure computer software operating systems and applications.
- Monitoring and maintain computer systems and networks.
- Troubleshooting system and networking problems, diagnosing and solving hardware or software faults ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer service-oriented manner.
- Supporting roll out of new applications.
- Setting up new user accounts and profiles and deal with password issues.
- A good knowledge of; Windows Server and Desktop operating systems, MS Office Suite, Routers and Networking.
- Some knowledge or experience of one or more of; VMware, SAN/NAS, Firewalls and Linux.
- A working knowledge of ITIL is also an advantage.
- In addition to industry standard systems there are bespoke in-house systems where full training will be provided.
- Ability to work well as part of a team and individually.
- Ability to multitask and manage multiple priorities.
- Ability to troubleshoot system and network problems and identify suitable solutions.
- Must be able to work to deadlines.
- Excellent interpersonal / communication skills.
- Demonstrate a flexible attitude to working hours.
The IT team work on a shift system which will include working weekends and bank holidays. Occasional evening working will be required.
Junior IT Support Technician employer: Chisholm Bookmakers Ltd
Chisholm Bookmakers is an exceptional employer, offering a supportive and family-oriented work culture that values employee growth and development. Located in Ashington, Northumberland, our head office provides a dynamic environment where you can enhance your IT skills while contributing to a well-established business with a rich history. With opportunities for career progression and a commitment to excellent customer service, joining our team as a Junior IT Support Technician means being part of a dedicated group that prioritises both professional and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Junior IT Support Technician
✨Tip Number 1
Get to know the company! Research Chisholm Bookmakers and their tech needs. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since the role involves diagnosing hardware and software faults, brush up on common issues and solutions. You could even set up a mock environment at home to test your skills.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and maybe even give you a heads-up on what the interviewers are looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Chisholm Bookmakers.
We think you need these skills to ace Junior IT Support Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Junior IT Support Technician role. Highlight relevant experience, especially any hands-on work with Windows Server, networking, or customer support. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your genuine interest in technology and why you want to join our team at Chisholm Bookmakers. Keep it friendly and professional, and don’t forget to mention any specific experiences that relate to the job.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can troubleshoot effectively and think on their feet. Share a story or two about how you resolved a tricky tech problem!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and culture!
How to prepare for a job interview at Chisholm Bookmakers Ltd
✨Know Your Tech
Make sure you brush up on your knowledge of Windows Server, Desktop operating systems, and the MS Office Suite. Familiarise yourself with networking basics, as you'll likely be asked about troubleshooting system issues during the interview.
✨Show Off Your Customer Service Skills
Since this role involves providing first-line support, be ready to discuss how you've handled customer queries in the past. Share specific examples where you delivered excellent service or resolved a tricky issue, as this will demonstrate your ability to communicate effectively.
✨Prepare for Practical Scenarios
Expect some practical questions or scenarios related to IT support. Think about common problems you might encounter, like setting up new user accounts or diagnosing hardware faults, and be prepared to explain your thought process in solving them.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you’ll be working on, or how they handle training for bespoke systems. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
