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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for our customers.
- Company: Join a family-run business with a rich history in the betting industry.
- Benefits: Gain valuable experience, work in a supportive team, and enjoy career progression.
- Other info: Flexible working hours with opportunities for growth in a vibrant environment.
- Why this job: Kickstart your IT career while working with cutting-edge technology and a dynamic team.
- Qualifications: 1-2 years of IT experience and a passion for technology.
The predicted salary is between 25000 - 32000 £ per year.
Chisholm Bookmakers is a family run business established in the 1950s with 32 betting shops located throughout the North East of England and Cumbria. Through our association with the Bookmakers Technology Consortium, we provide IT services to over 500 shops in the UK and Ireland. We are looking for a full-time IT Support Technician to join our team based at our Company head office in Ashington, Northumberland. The role will primarily involve providing technical support to our customers across Chisholm and BTC client estates. You will configure and test new hardware/software for use in a production environment and carry out routine maintenance and effective housekeeping on current IT systems and infrastructures. This is an excellent opportunity for someone with 1 to 2 years experience working within IT who has a genuine interest in technology and wants to progress their career within this field.
Main duties and responsibilities:
- To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone and the service desk ticketing system.
- To provide excellent customer care and service.
- Install and configure computer software operating systems and applications.
- Monitoring and maintain computer systems and networks.
- Troubleshooting system and networking problems, diagnosing and solving hardware or software faults ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer service-oriented manner.
- Supporting roll out of new applications.
- Setting up new user accounts and profiles and dealing with password issues.
Skills and Knowledge:
- A good knowledge of Windows Server and Desktop operating systems, MS Office Suite, Routers and Networking.
- Some knowledge or experience of one or more of VMware, SAN/NAS, Firewalls and Linux.
- A working knowledge of ITIL is also an advantage.
- In addition to industry standard systems, there are bespoke in-house systems where full training will be provided.
Attributes:
- Ability to work well as part of a team and individually.
- Ability to multitask and manage multiple priorities.
- Ability to troubleshoot system and network problems and identify suitable solutions.
- Must be able to work to deadlines.
- Excellent interpersonal/communication skills.
- Demonstrate a flexible attitude to working hours.
Working Pattern:
The IT team work on a shift system which will include working weekends and bank holidays. Occasional evening working will be required. Applicants must be aged 18 or over.
Locations
Junior IT Support Technician in Ashington, Northumberland employer: Chisholm Bookmakers Ltd
Contact Detail:
Chisholm Bookmakers Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Support Technician in Ashington, Northumberland
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have a lead on that perfect Junior IT Support Technician role.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio of projects or any relevant experience, make sure to highlight them during interviews. We want to see what you can do, so don’t be shy!
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common IT support scenarios and think about how you’d handle them. We love candidates who can demonstrate their problem-solving skills on the spot.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Chisholm Bookmakers.
We think you need these skills to ace Junior IT Support Technician in Ashington, Northumberland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Junior IT Support Technician role. Highlight your relevant experience, especially any hands-on work with Windows Server, networking, or customer support. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your genuine interest in technology and why you want to join our team at Chisholm Bookmakers. Keep it friendly and professional, and don’t forget to mention your passion for providing excellent customer service.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can troubleshoot effectively and think on their feet. Share specific instances where you diagnosed and solved problems to show us what you can bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Chisholm Bookmakers Ltd
✨Know Your Tech
Make sure you brush up on your knowledge of Windows Server, Desktop operating systems, and the MS Office Suite. Familiarise yourself with networking basics, as you'll likely be asked about troubleshooting system issues during the interview.
✨Customer Service is Key
Since this role involves providing first-line support, be prepared to discuss how you handle customer interactions. Think of examples where you've provided excellent service or resolved a customer's issue effectively.
✨Show Your Problem-Solving Skills
Prepare to demonstrate your troubleshooting abilities. You might be given hypothetical scenarios to solve, so practice explaining your thought process clearly and logically when diagnosing hardware or software faults.
✨Be Ready for Teamwork Questions
This position requires both teamwork and independent work. Reflect on past experiences where you've successfully collaborated with others or managed multiple priorities. Be ready to share specific examples that highlight your interpersonal skills.