At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for our customers.
- Company: Join a family-run business with a rich history in the betting industry.
- Benefits: Gain valuable experience, work in a supportive team, and enjoy flexible hours.
- Other info: Opportunity for growth in a dynamic and friendly environment.
- Why this job: Kickstart your IT career while making a real difference in customer service.
- Qualifications: 1-2 years of IT experience and a passion for technology.
The predicted salary is between 25000 - 32000 € per year.
Chisholm Bookmakers is a family run business established in the 1950s with 32 betting shops located throughout the North East of England and Cumbria. Through our association with the Bookmakers Technology Consortium we provide IT services to over 500 shops in the UK and Ireland. We are looking for a full time IT Support Technician to join our team based at our Company head office in Ashington, Northumberland. The role will primarily involve providing technical support to our customers across Chisholm and BTC client estates.
You will configure & test new hardware/software for use in a production environment and carry out routine maintenance and effective housekeeping on current I.T. systems and infrastructures. This is an excellent opportunity for someone with 1 to 2 years experience working within IT who has a genuine interest in technology and wants to progress their career within this field.
Main duties and responsibilities:- To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, and the service desk ticketing system.
- To provide excellent customer care and service.
- Install and configure computer software operating systems and applications.
- Monitoring and maintain computer systems and networks.
- Troubleshooting system and networking problems, diagnosing and solving hardware or software faults ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer service-oriented manner.
- Supporting roll out of new applications.
- Setting up new user accounts and profiles and deal with password issues.
- A good knowledge of; Windows Server and Desktop operating systems, MS Office Suite, Routers and Networking.
- Some knowledge or experience of one or more of; VMware, SAN/NAS, Firewalls and Linux.
- A working knowledge of ITIL is also an advantage.
- In addition to industry standard systems there are bespoke in-house systems where full training will be provided.
- Ability to work well as part of a team and individually.
- Ability to multitask and manage multiple priorities.
- Ability to troubleshoot system and network problems and identify suitable solutions.
- Must be able to work to deadlines.
- Excellent interpersonal / communication skills.
- Demonstrate a flexible attitude to working hours.
The IT team work on a shift system which will include working weekends and bank holidays. Occasional evening working will be required. Applicants must be aged 18 or over.
Locations
Junior IT Support Technician in Ashington, North East, Northumberland employer: Chisholm Bookmakers Ltd
Chisholm Bookmakers is an exceptional employer that values its employees and fosters a supportive work culture, making it an ideal place for a Junior IT Support Technician to thrive. With a commitment to employee growth, we offer comprehensive training on bespoke systems alongside industry-standard practices, ensuring you develop your skills in a dynamic environment. Located in Ashington, Northumberland, our family-run business provides a unique opportunity to be part of a close-knit team while contributing to the success of over 500 shops across the UK and Ireland.
StudySmarter Expert Advice🤫
We think this is how you could land Junior IT Support Technician in Ashington, North East, Northumberland
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your IT support abilities. This could be anything from a blog about troubleshooting tips to a small app you've developed. It’s a great way to stand out!
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific technical issues or customer service situations. We recommend doing mock interviews with friends or using online resources to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the time to connect with us directly.
We think you need these skills to ace Junior IT Support Technician in Ashington, North East, Northumberland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Junior IT Support Technician role. Highlight your relevant experience, especially any hands-on work with Windows Server, networking, or customer support. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your genuine interest in technology and why you want to join our team at Chisholm Bookmakers. Keep it friendly and professional, and don’t forget to mention your passion for providing excellent customer service.
Show Off Your Skills:In your application, be sure to showcase your technical skills and any relevant certifications. If you've worked with VMware, Linux, or have a grasp of ITIL, let us know! We love seeing candidates who are eager to learn and grow in their IT careers.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it shows us you're serious about joining our team!
How to prepare for a job interview at Chisholm Bookmakers Ltd
✨Know Your Tech
Make sure you brush up on your knowledge of Windows Server, Desktop operating systems, and the MS Office Suite. Familiarise yourself with networking basics and any specific technologies mentioned in the job description, like VMware or Linux. This will show that you're genuinely interested and ready to hit the ground running.
✨Customer Service is Key
Since the role involves providing first-line support, be prepared to discuss how you’ve handled customer service situations in the past. Think of examples where you’ve resolved issues effectively and maintained a positive attitude. This will demonstrate your ability to provide excellent customer care.
✨Show Off Your Problem-Solving Skills
Prepare to talk about specific instances where you've troubleshot system or network problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you clearly convey your thought process and how you approach problem-solving.
✨Be Ready for Practical Questions
Expect some technical questions or scenarios during the interview. They might ask you to explain how you would handle a specific IT issue or to walk them through setting up a new user account. Practising these scenarios beforehand can give you the confidence to tackle them head-on.
