Health Care Assistant in Wrexham

The ideal candidate would be a HCA NVQ Level 3 in Primary Care/Secondary Care

Experience in GeneralPractice would be an advantage. The post would be 37 hours per week with a set working pattern to be discussed.

Main duties of the job

To assist in the delivery of patient care, ensuring thatpatient safety and well-being is respected at all times. This will includetaking significant numbers of blood samples, therefore experience in phlebotomyis essential.

Carrying out new patient checks, testing urine, bloodpressure checks, pulse, heights, weights, BMI Checks, ECGs and assisting with BP monitoring. Effecting monitoring of patient recalls and supporting the Practice Nurse with the management of Chronic Disease Clinics. Support the Practice Nurse with health Promotion Programmes. Act as chaperone as required. Ensure specimens are recorded and ready for onward transportation. When trained administer Flu vaccinations and other vaccinations/B12s.

Communicate courteously and effectively with patients,relatives and carers.

Ensure the practice treatment/consulting rooms are kept in a clean and tidy state and that equipment is in working order,clean and available for use.

To ensure that the drug refrigerators are at the correcttemperature and that drugs are within their expiry dates and used in correctsequence. To fridges are cleaned routinely.

Ensure Clinical sharp\’s bins are correctly stored and managed within clinical areas, and disposed of safely.

Ordering as appropriate,ensuring that adequate levels of stock are available and stocking rooms.

Report all matters pertaining to patient care to a relevant member of the nursing ormedical team as a matter of priority and to ensure that a document record iskept.

About us

Weare a friendly and busy GP surgery based in Chirk. We are looking for an enthusiastic andexperienced Health Care Assistant with a strong emphasis on good teamwork andflexibility to join our team. We are a training practice housed in a modernhealth centre with 8 GP partners, 1 Advanced Nurse Practitioner, 4 Practice Nurses and a practice pharmacist. The practice has a current patient list size of 9400. As a member of the practice based nursing team to assist nurses and GPs in the delivery of the highest standard of patient care, ensuring that this is is sensitive to the needs of the patient.

Job responsibilities

To assist in the delivery of patient care, ensuring thatpatient safety and well-being is respected at all times. This will includetaking significant numbers of blood samples, therefore experience in phlebotomyis essential.

Carrying out new patient checks, testing urine, bloodpressure checks, heights, weights, ECGs and assisting with BP monitoring.

To communicate courteously and effectively with patients,relatives and carers.

To ensure the practice treatment rooms and consulting roomsare kept in a clean and tidy state and that equipment is in working order,clean and available for use.

To ensure that the drug refrigerators are at the correcttemperature and that drugs are within their expiry dates and used in correctsequence.

To advise the Practice Manager and Assistant PracticeManager of the need for drugs and other supplies, ordering as appropriate,ensuring that adequate levels of stock are available and stocking rooms.

To report all matters pertaining to patient care (e.g.changes in condition or circumstances) to a relevant member of the nursing ormedical team as a matter of priority and to ensure that a document record iskept.

To make sure that health promotion materials are available& displayed within the surgeries ordering new stock when needed.

To record all patient contacts as appropriate.

To participate in audits as required

To undertake other such duties as the Practice Manager mayreasonably require

Confidentiality:

In the course of seeking treatment, patients entrust uswith, or allow us to gather, sensitive information in relation to their healthand other matters. They do so in confidence and have the right to expect thatstaff will respect their privacy and act appropriately

In the performance of the duties outlined in this jobdescription, the post-holder may have access to confidential informationrelating to patients and their carers, practice staff and other healthcareworkers. They may also have access to information relating to the practice as abusiness organisation. All such information from any source is to be regardedas strictly confidential

Information relating to patients, carers, colleagues, otherhealthcare workers or the business of the practice may only be divulged toauthorised persons in accordance with the practice policies and proceduresrelating to confidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will assist in promoting and maintainingtheir own and others health, safety and security as defined in the practiceHealth & Safety policy, the practice Health & Safety manual, and thepractice Infection Control policy and published procedures. This will include:

Identifying the risks involved in work activities andundertaking such activities in a way that manages those risks

Using appropriate infection control procedures, maintainingwork areas in a tidy and safe way and free from hazards

Actively reporting of health and safety hazards andinfection hazards immediately when recognised

Keeping own work areas and general / patient areas generallyclean

Equality and diversity:

The post-holder will support the equality, diversity andrights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoplesrights, interpreting them in a way that is consistent with practice proceduresand policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients,carers and colleagues

Behaving in a manner which is welcoming to and of theindividual, is non-judgmental and respects their circumstances, feelingspriorities and rights.

The post-holder will participate in any training programmeimplemented by the practice as part of this employment, such training toinclude:

Participation in an annual individual performance review,including taking responsibility for maintaining a record of own personal and/orprofessional development

Taking responsibility for own development, learning andperformance and demonstrating skills and activities to others who areundertaking similar work

Quality:

The post-holder will strive to maintain quality within thepractice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for ownactions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting onown and team activities and making suggestions on ways to improve and enhancethe teams performance

Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effectivecommunication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize peoples needs for alternative methods ofcommunication and respond accordingly

Contribution to the implementation of services:

The post-holder will:

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies,standards and guidelines will affect own work

Participate in audit where appropriate

Person Specification

Qualifications

• NVQ Level 3 HCA in Primary Care/Secondary Care
• Experience in Phlebotomy essential

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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