At a Glance
- Tasks: Assist customers with hire equipment, process orders, and manage logistics efficiently.
- Company: Dynamic company based in Sheffield with a focus on customer service.
- Benefits: Competitive salary, career growth opportunities, and a supportive team environment.
- Other info: Opportunity to lead and manage operations in a fast-paced setting.
- Why this job: Be the go-to person for customers and make a real difference in their hiring experience.
- Qualifications: Strong communication skills and a knack for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
Based in our Sheffield depot, the hire desk manager will assist customers with their requirements for hire equipment, responding to customer enquiries and processing orders in a professional manner. Preparation and chasing up of quotations together with providing relevant technical specifications of machines.
- Liaison with customers regarding all hire, sales and service enquiries.
- Sourcing equipment from third party suppliers to supplement own fleet so customer orders can be fulfilled.
- Liaising with the workshop or suppliers the day before deliveries are due to ensure equipment will be delivered.
- Ordering of sale items.
- Ensuring all cash and cross hire transactions have supplier special terms replicated on the customer contract.
- Raising of sundry purchase orders.
- Handling customer enquiries for Plant and attachments.
- Accurately processing orders and working directly with operational colleagues to allocate stock & co-ordinate transport to maximise service efficiency for customers.
- Updating hire management system & hire contracts.
- Pro-actively promoting the company and its products/services at all times.
- Maintaining and exceeding company standards and targets.
- Negotiating hire rates and preparing quotations with associated spec sheet data.
- General administrative duties including resolution of queries.
- Processing of payments.
- Being first point of contact.
- Contacting existing customers to gain further hires and build rapport.
- Contacting lapsed or decreasing accounts.
- Ensuring all SHEQ policies are kept.
- Communicate and co-ordinate with workshop manager and colleagues.
- Full responsibility for day to day logistics to ensure hires are cost effective.
- Maintaining and exceeding company targets.
- Managing the depot in the absence of the depot manager.
Hire Desk Manager in Sheffield employer: CHIPPINDALE
As a Hire Desk Manager at our Sheffield depot, you will be part of a dynamic team that prioritises customer satisfaction and operational excellence. We offer a supportive work culture that encourages professional growth through training and development opportunities, alongside competitive benefits. Join us to make a meaningful impact in a role that combines customer interaction with logistical management in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Desk Manager in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Hire Desk Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of hire equipment and customer service best practices. We recommend practising common interview questions and even role-playing scenarios to showcase your skills in liaising with customers and processing orders.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings and tailor your approach to show how you can help them exceed their targets and maintain high standards.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Use this opportunity to reiterate your enthusiasm for the role and how you can contribute to the team’s success.
We think you need these skills to ace Hire Desk Manager in Sheffield
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've handled enquiries and processed orders in a professional manner. Share specific examples that demonstrate your ability to liaise effectively with customers.
Be Detail-Oriented:In this role, attention to detail is key! When you’re writing your application, emphasise your ability to manage logistics and ensure accuracy in processing orders. Mention any systems or tools you’ve used to keep everything organised.
Demonstrate Your Technical Knowledge:Since the job involves providing technical specifications of machines, don’t shy away from showcasing your knowledge in this area. If you have experience sourcing equipment or working with plant machinery, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at CHIPPINDALE
✨Know Your Equipment
Familiarise yourself with the types of hire equipment the company offers. Be ready to discuss technical specifications and how they meet customer needs. This shows you’re not just interested in the role, but also in the products you'll be managing.
✨Customer Service Focus
Prepare examples of how you've successfully handled customer enquiries or resolved issues in the past. Highlight your ability to build rapport and maintain relationships, as this is crucial for a Hire Desk Manager.
✨Understand the Logistics
Brush up on logistics and supply chain basics. Be prepared to discuss how you would ensure timely deliveries and manage stock effectively. Showing that you can coordinate with suppliers and internal teams will set you apart.
✨Demonstrate Proactivity
Think of ways you can proactively promote the company's services and improve customer satisfaction. Share ideas on how you would chase up quotations or contact lapsed accounts to boost business. This demonstrates initiative and a results-driven mindset.
