At a Glance
- Tasks: Assist customers with hire equipment, process orders, and manage logistics efficiently.
- Company: Dynamic company based in Manchester with a focus on customer service.
- Benefits: Competitive pay, hands-on experience, and opportunities for growth.
- Other info: Great chance to develop your career in a supportive environment.
- Why this job: Join a vibrant team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and a proactive attitude towards customer service.
The predicted salary is between 30000 - 40000 £ per year.
Based in our Manchester depot, the hire desk manager will assist customers with their requirements for hire equipment, responding to customer enquiries and processing orders in a professional manner. Preparation and chasing up of quotations together with providing relevant technical specifications of machines.
Key skills & Duties:
- Liaison with customers regarding all hire, sales and service enquiries.
- Sourcing equipment from third party suppliers to supplement own fleet so customer orders can be fulfilled.
- Liaising with the workshop or suppliers the day before deliveries are due to ensure equipment will be delivered.
- Ordering of sale items.
- Ensuring all cash and cross hire transactions have supplier special terms replicated on the customer contract.
- Raising of sundry purchase orders.
- Handling customer enquiries for Plant and attachments.
- Accurately processing orders and working directly with operational colleagues to allocate stock & co-ordinate transport to maximise service efficiency for customers.
- Updating hire management system & hire contracts.
- Pro-actively promoting the company and its products/services at all times.
- Maintaining and exceeding company standards and targets.
- Negotiating hire rates and preparing quotations with associated spec sheet data.
- General administrative duties including resolution of queries.
- Processing of payments.
- Being first point of contact.
- Contacting existing customers to gain further hires and build rapport.
- Contacting lapsed or decreasing accounts.
- Ensuring all SHEQ policies are kept.
- Communicate and co-ordinate with workshop manager and colleagues.
- Full responsibility for day to day logistics to ensure hires are cost effective.
- Maintaining and exceeding company targets.
- Managing the depot in the absence of the depot manager.
Temporary Work Manager in Manchester employer: CHIPPINDALE
As a Temporary Work Manager at our Manchester depot, you will join a dynamic team that prioritises customer satisfaction and operational excellence. We offer a supportive work culture that encourages professional growth through training and development opportunities, alongside competitive benefits. Our commitment to innovation and teamwork ensures that every employee plays a vital role in delivering exceptional service to our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Work Manager in Manchester
✨Tip Number 1
Get to know the company inside out! Research their values, products, and services. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Plus, it could give you an edge if they put in a good word for you!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and logistics. Role-play with a friend or in front of the mirror to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Temporary Work Manager in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Temporary Work Manager role. Highlight your experience with customer enquiries, order processing, and any relevant technical knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team in Manchester. Mention your ability to liaise with customers and manage logistics effectively – we love a proactive approach!
Showcase Your Communication Skills:Since you'll be the first point of contact for our customers, it's crucial to demonstrate your communication skills. In your application, give examples of how you've successfully handled customer queries or built rapport with clients in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining us at StudySmarter!
How to prepare for a job interview at CHIPPINDALE
✨Know Your Equipment
Familiarise yourself with the types of hire equipment the company offers. Be ready to discuss technical specifications and how they meet customer needs. This shows you’re proactive and understand the role.
✨Customer Service Focus
Prepare examples of how you've successfully handled customer enquiries in the past. Highlight your ability to build rapport and resolve issues efficiently, as this is key for a hire desk manager.
✨Demonstrate Your Organisational Skills
Be ready to talk about how you manage logistics and coordinate with suppliers. Share specific instances where you’ve ensured timely deliveries or effectively processed orders to maximise service efficiency.
✨Show Your Negotiation Skills
Think of times when you’ve negotiated rates or prepared quotations. Discuss your approach and any successful outcomes, as this will demonstrate your capability to handle financial aspects of the role.
