At a Glance
- Tasks: Assist customers with hire equipment, process orders, and manage logistics efficiently.
- Company: Dynamic company based in Manchester with a focus on customer service.
- Benefits: Competitive pay, hands-on experience, and opportunities for career growth.
- Other info: Great chance to develop management skills in a supportive environment.
- Why this job: Join a vibrant team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and a proactive attitude towards customer service.
The predicted salary is between 30000 - 40000 £ per year.
Based in our Manchester depot, the hire desk manager will assist customers with their requirements for hire equipment, responding to customer enquiries and processing orders in a professional manner. Preparation and chasing up of quotations together with providing relevant technical specifications of machines.
Key skills & Duties:
- Liaison with customers regarding all hire, sales and service enquiries.
- Sourcing equipment from third party suppliers to supplement own fleet so customer orders can be fulfilled.
- Liaising with the workshop or suppliers the day before deliveries are due to ensure equipment will be delivered.
- Ordering of sale items.
- Ensuring all cash and cross hire transactions have supplier special terms replicated on the customer contract.
- Raising of sundry purchase orders.
- Handling customer enquiries for Plant and attachments.
- Accurately processing orders and working directly with operational colleagues to allocate stock & co-ordinate transport to maximise service efficiency for customers.
- Updating hire management system & hire contracts.
- Pro-actively promoting the company and its products/services at all times.
- Maintaining and exceeding company standards and targets.
- Negotiating hire rates and preparing quotations with associated spec sheet data.
- General administrative duties including resolution of queries.
- Processing of payments.
- Being first point of contact.
- Contacting existing customers to gain further hires and build rapport.
- Contacting lapsed or decreasing accounts.
- Ensuring all SHEQ policies are kept.
- Communicate and co-ordinate with workshop manager and colleagues.
- Full responsibility for day to day logistics to ensure hires are cost effective.
- Maintaining and exceeding company targets.
- Managing the depot in the absence of the depot manager.
Temporary Manager in Manchester employer: CHIPPINDALE
As a Temporary Manager at our Manchester depot, you will join a dynamic team that prioritises customer satisfaction and operational excellence. We offer a supportive work culture that encourages professional growth through hands-on experience and training, alongside competitive benefits that enhance your work-life balance. With a focus on teamwork and innovation, this role provides a unique opportunity to make a meaningful impact in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Temporary Manager role. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its products/services. Familiarise yourself with their hire equipment and customer service approach. This will help you stand out as someone who’s genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the key duties of the role, like liaising with customers and managing logistics. A confident delivery can make all the difference in landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Temporary Manager in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Temporary Manager role. Highlight your experience with customer enquiries, order processing, and any relevant technical knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team in Manchester. Mention your ability to liaise with customers and manage logistics effectively – we love a proactive approach!
Showcase Your Communication Skills:Since you'll be the first point of contact for our customers, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and don’t forget to mention any experience you have in handling customer queries.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining us at StudySmarter!
How to prepare for a job interview at CHIPPINDALE
✨Know Your Equipment
Familiarise yourself with the types of hire equipment the company offers. Be ready to discuss technical specifications and how they meet customer needs. This shows you’re not just interested in the role, but also in the products you'll be managing.
✨Customer Service Focus
Prepare examples of how you've successfully handled customer enquiries or resolved issues in the past. Highlight your ability to build rapport and maintain relationships, as this is crucial for the hire desk manager role.
✨Demonstrate Your Organisational Skills
Since the role involves coordinating logistics and managing orders, be ready to share how you prioritise tasks and manage time effectively. Discuss any tools or systems you’ve used to keep track of orders and deliveries.
✨Show Your Negotiation Skills
Think of instances where you've negotiated rates or terms successfully. Be prepared to discuss your approach to negotiations, especially in relation to hire rates and quotations, as this will be a key part of the job.
