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- Tasks: Assist customers with hire equipment, process orders, and manage logistics efficiently.
- Company: Dynamic company based in Keighley with a focus on customer service.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Why this job: Join a team where you can make a difference and develop your skills.
- Qualifications: Strong communication skills and experience in customer service or logistics.
- Other info: Opportunity to lead and manage the depot in a fast-paced setting.
The predicted salary is between 30000 - 40000 £ per year.
Based in our Keighley depot, the hire desk manager will assist customers with their requirements for hire equipment, responding to customer enquiries and processing orders in a professional manner. Preparation and chasing up of quotations together with providing relevant technical specifications of machines.
- Liaison with customers regarding all hire, sales and service enquiries.
- Sourcing equipment from third party suppliers to supplement own fleet so customer orders can be fulfilled.
- Liaising with the workshop or suppliers the day before deliveries are due to ensure equipment will be delivered.
- Ordering of sale items.
- Ensuring all cash and cross hire transactions have supplier special terms replicated on the customer contract.
- Raising of sundry purchase orders.
- Handling customer enquiries for Plant and attachments.
- Accurately processing orders and working directly with operational colleagues to allocate stock & co-ordinate transport to maximise service efficiency for customers.
- Updating hire management system & hire contracts.
- Pro-actively promoting the company and its products/services at all times.
- Maintaining and exceeding company standards and targets.
- Negotiating hire rates and preparing quotations with associated spec sheet data.
- General administrative duties including resolution of queries.
- Processing of payments.
- Being first point of contact.
- Contacting existing customers to gain further hires and build rapport.
- Contacting lapsed or decreasing accounts.
- Ensuring all SHEQ policies are kept.
- Communicate and co-ordinate with workshop manager and colleagues.
- Full responsibility for day to day logistics to ensure hires are cost effective.
- Maintaining and exceeding company targets.
- Managing the depot in the absence of the depot manager.
Hire Desk Manager in Keighley employer: CHIPPINDALE
Contact Detail:
CHIPPINDALE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Manager in Keighley
✨Tip Number 1
Get to know the company inside out! Research their values, products, and services. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Plus, it could give you an edge in the hiring process!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to hire desk management. Think about how you’d handle customer enquiries or manage logistics, and rehearse your answers to sound confident.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Hire Desk Manager in Keighley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that matches the job description. We want to see how your skills align with the role of Hire Desk Manager, so don’t be shy about showcasing your customer service and order processing expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at StudySmarter. Mention specific examples from your past roles that demonstrate your ability to handle customer enquiries and manage logistics effectively.
Showcase Your Technical Knowledge: Since the role involves providing technical specifications, make sure to mention any relevant technical knowledge or experience you have. We love candidates who can confidently discuss equipment and its applications!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Hire Desk Manager position. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at CHIPPINDALE
✨Know Your Equipment
Familiarise yourself with the types of hire equipment the company offers. Be ready to discuss technical specifications and how they meet customer needs. This shows you’re not just interested in the role, but also in the products you'll be dealing with.
✨Customer Service Focus
Prepare examples of how you've successfully handled customer enquiries or resolved issues in the past. Highlight your ability to build rapport and maintain relationships, as this is crucial for a Hire Desk Manager.
✨Understand the Logistics
Brush up on logistics and supply chain basics. Be prepared to discuss how you would ensure timely deliveries and manage stock effectively. Showing that you can think ahead about operational efficiency will impress the interviewers.
✨Be Ready to Negotiate
Since negotiating hire rates is part of the job, think of scenarios where you've successfully negotiated terms before. Practice articulating your approach to negotiation, as this will demonstrate your confidence and capability in handling financial discussions.