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- Tasks: Manage customer interactions, process orders, and organise equipment logistics.
- Company: Join Chippindale Plant, a leading plant hire company in the UK since 1949.
- Benefits: Enjoy a competitive salary, monthly commission, and opportunities for growth.
- Why this job: Be part of a dynamic team that values customer service and problem-solving.
- Qualifications: Experience in hire industry preferred; strong communication and IT skills required.
- Other info: Work from our York depot and engage with a diverse range of clients.
The predicted salary is between 30000 - 42000 £ per year.
Chippindale Plant, as part of the AER Group, is one of the largest privately owned plant hire and sales group of companies in the UK.
The company was established in 1949 and operates out of 8 depots in the North of England, providing a complete hire and sales service for a wide range of Construction Plant, Tools, Excavator Attachments and Secure Site Accommodation.
This role operates from the depot at York. Our trade is predominantly B2B with companies ranging from sole traders to national civil engineers, but we also deal with consumers.
We are looking for an experienced hire controller ideally from a tool, plant, access, or any other equipment hire background.
The job role involves;
Dealing with customers
Answering the phone and responding to emails/messages
Negotiating with customers over Rates, deposits, transport, damages & disputes.
Helping, giving advice, solving problems, and building relationships
Processing orders on our computer system and general administration, including Hire Contracts, Transport notes, damage charges, and workshop job sheets.
Monitoring stock levels and organising equipment transfers from other depots.
Organising deliveries and collections into driver schedules/runs
The ideal candidate will;
Have a proven track record of providing great customer service, ideally within the hire industry
The enthusiasm to learn about our business and range of equipment we supply.
The ability to multi-task, working quickly and accurately under pressure
A good level of numeracy, literacy, and IT skill
The package will include;
Excellent salary, negotiable based on experience.
Monthly commission
Hire Controller in York employer: CHIPPINDALE
Contact Detail:
CHIPPINDALE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller in York
✨Tip Number 1
Familiarise yourself with the plant hire industry, especially the types of equipment and services offered by Chippindale Plant. Understanding their product range will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily relies on building relationships with clients. Think of examples from your past experiences where you successfully resolved customer issues or negotiated terms.
✨Tip Number 3
Prepare to discuss your experience with IT systems relevant to order processing and administration. Being able to demonstrate your proficiency in managing hire contracts and stock levels will set you apart.
✨Tip Number 4
Show your enthusiasm for learning about the business and its operations. Research Chippindale Plant's history and values, and be ready to express how your goals align with theirs during the interview.
We think you need these skills to ace Hire Controller in York
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the hire industry, particularly in customer service roles. Emphasise any specific skills related to plant and tool hire, as well as your ability to handle administrative tasks.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your experience in dealing with customers and how you can contribute to building relationships and solving problems effectively.
Highlight Relevant Skills: In your application, focus on your numeracy, literacy, and IT skills. Provide examples of how you've successfully managed multiple tasks under pressure, as this is crucial for the hire controller position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism, which are key traits for this role.
How to prepare for a job interview at CHIPPINDALE
✨Know the Company Inside Out
Before your interview, make sure you research Chippindale Plant and the AER Group thoroughly. Understand their history, services, and the specific role of a hire controller. This will show your genuine interest in the company and help you answer questions more effectively.
✨Demonstrate Your Customer Service Skills
Since the role involves dealing with customers and providing excellent service, prepare examples from your past experiences where you successfully handled customer queries or resolved disputes. Highlight your ability to build relationships and negotiate effectively.
✨Showcase Your Multi-Tasking Abilities
The job requires managing multiple tasks under pressure. Be ready to discuss how you've successfully juggled various responsibilities in previous roles. You might even want to mention specific tools or methods you use to stay organised and efficient.
✨Prepare for Technical Questions
As the role involves processing orders and managing stock levels, brush up on your IT skills and any relevant software used in the hire industry. Be prepared to discuss your experience with similar systems and how you can quickly adapt to new technologies.
