Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to ensure top-notch customer service and food quality.
- Company: Chipotle is revolutionising fast food with responsibly sourced, real ingredients.
- Benefits: Enjoy free food, tuition assistance, medical benefits, and paid time off.
- Why this job: Join a purpose-driven company that values diversity and offers growth opportunities.
- Qualifications: High school diploma and restaurant experience required; passion for food safety is a plus.
- Other info: Be part of a team where 80% of managers started as Crew members.
The predicted salary is between 24000 - 42000 £ per year.
Join to apply for the Service Leader role at Chipotle Mexican Grill
1 week ago Be among the first 25 applicants
Join to apply for the Service Leader role at Chipotle Mexican Grill
CULTIVATE A BETTER WORLD
Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.
CULTIVATE A BETTER WORLD
Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.
THE OPPORTUNITY
The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. He/she maintains a clean, organized line with properly functioning line equipment. The responsibilities of this position require Service Leaders to be on their feet working while clocked in, unless on break. If they are not busy, they are expected to evaluate what other tasks need to be completed and assist others with those tasks.
What You’ll Do
- In addition to following Chipotle’s policies and procedures, principal responsibilities include, but are not limited to:
- Making sure great tasting, high quality food is served
- Helping to resolve food quality issues
- Supporting food safety which includes the following: ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed
- Helping to resolve customer incidents and working to ensure positive customer experiences
- Helping to monitor crew breaks, shift changes, shift meetings, and line schedules
- Developing and cross training all front of house Crew
- Assisting with Crew performance reviews
- Developing future Service Leaders
- Assisting with miscellaneous office administration duties such as: banking, cash handling policies and responsibilities, and office paperwork
- Ensuring office equipment remains in working order and making sure office supplies are ordered as necessary
- Ensuring the proper quantity of supplies are available as needed
What You’ll Bring To The Table
- Be able to understand and articulate Chipotle’s Food With Integrity philosophy
- Have knowledge and experience of cash handling policies and procedures
- Have knowledge of Food Safety and health department matters
- Have familiarity with office paperwork
- Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location
- Have a high school diploma
- Have restaurant experience
What’s In It For You
- Tuition assistance (100% coverage for select degrees or up to $5,250/year)
- Free food (yes, really FREE)
- Medical, dental, and vision insurance
- Digital Tips
- Paid time off
- Holiday closures
- Competitive compensation
- Opportunities for advancement (80% of managers started as Crew)
Who We Are
Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.
Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Restaurants
Referrals increase your chances of interviewing at Chipotle Mexican Grill by 2x
Get notified about new Service Supervisor jobs in Reading, MA .
Passenger Services Supervisor – Lufthansa
Customer Service & E-Commerce Supervisor – Full Time
Customer Service & E-Commerce Supervisor – Full Time
Boston, MA $69,596.80-$101,202.40 4 days ago
Customer Service & E-Commerce Supervisor – Full Time
Customer Service & E-Commerce Supervisor – Part Time
Customer Service & E-Commerce Supervisor – Full Time
Customer Service & E-Commerce Supervisor – Full Time
Customer Service & E-Commerce Supervisor – Part Time
Customer Service & E-Commerce Supervisor – Full Time
Customer Service & E-Commerce Supervisor – Full Time
Customer Service & E-Commerce Supervisor – Full Time
Newton, MA $73,800.00-$79,500.00 1 week ago
Customer Service & E-Commerce Supervisor – Part Time
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Service Leader employer: Chipotle Mexican Grill
Contact Detail:
Chipotle Mexican Grill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Leader
✨Tip Number 1
Familiarise yourself with Chipotle's 'Food With Integrity' philosophy. Understanding their commitment to quality and sustainability will not only help you in interviews but also show your alignment with their values.
✨Tip Number 2
Highlight any previous experience in the restaurant industry, especially in leadership roles. Be ready to discuss specific examples of how you've successfully managed teams or improved customer experiences.
✨Tip Number 3
Prepare to demonstrate your knowledge of food safety practices. Being able to articulate how you would ensure compliance with health regulations can set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for the role and the company during your interactions. Chipotle values passionate individuals who are eager to contribute to their mission of making better food accessible to everyone.
We think you need these skills to ace Service Leader
Some tips for your application 🫡
Understand Chipotle's Values: Familiarise yourself with Chipotle's Food With Integrity philosophy. This will help you align your application with their core values and demonstrate your commitment to quality food and customer service.
Tailor Your CV: Highlight relevant experience in the restaurant industry, particularly any leadership roles or customer service positions. Make sure to include specific examples of how you've contributed to a positive customer experience or improved food safety standards.
Craft a Strong Cover Letter: Use your cover letter to express your passion for the food industry and your understanding of Chipotle's mission. Mention how your skills and experiences make you a great fit for the Service Leader role, focusing on teamwork and training abilities.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a leadership role.
How to prepare for a job interview at Chipotle Mexican Grill
✨Understand Chipotle's Philosophy
Make sure you can articulate Chipotle’s Food With Integrity philosophy. This shows your alignment with their values and commitment to quality food, which is crucial for a Service Leader role.
✨Demonstrate Customer Service Skills
Prepare examples of how you've resolved customer issues in the past. Highlighting your ability to ensure positive customer experiences will be key, as this is a major responsibility of the role.
✨Showcase Leadership Experience
Be ready to discuss your experience in training and developing team members. Chipotle values leaders who can nurture future Service Leaders, so share any relevant examples from your past roles.
✨Familiarise Yourself with Food Safety Practices
Brush up on food safety regulations and practices. Being knowledgeable about these topics will demonstrate your readiness to maintain high standards in the restaurant environment.
