At a Glance
- Tasks: Lead a dynamic team, ensuring smooth daily operations and exceptional customer service.
- Company: Join Chipotle, a leader in the food industry committed to sustainability and real ingredients.
- Benefits: Enjoy a people-first culture, career growth opportunities, and a focus on diversity and inclusion.
- Why this job: Be part of a mission to revolutionise fast food and make better food accessible to all.
- Qualifications: Experience in management, strong communication skills, and a passion for customer service required.
- Other info: Chipotle values diversity and offers accommodations for applicants with disabilities.
The predicted salary is between 36000 - 60000 £ per year.
Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.
THE OPPORTUNITY
Responsibilities
In addition to following Chipotle’s policies and procedures, principal responsibilities include, but are not limited to:
- Leading the restaurant team in successful day-to-day operations – by example and by being a role model of the standards and behaviors consistent with Chipotle’s values and culture
- Properly training and developing Crew, Hourly Managers, and Apprentices through quality orientations, development discussions, performance evaluations, and recognition so that they are prepared for additional career opportunities
- Coaching and counseling employees on a timely basis
- Making decisions on promotions and terminations of employees, and taking the appropriate action
- Identifying talent, interviewing, and hiring new Crew
- Demonstrating the management style that is reflective of Chipotle's values and culture
- Fostering an environment of teamwork
- Successfully communicating company changes/focus to the team
- Ensuring that employees are paid properly and receive appropriate benefits
- Writing schedules that meet the needs of the business so that a great customer experience is delivered while maintaining financial responsibility
- Building sales and managing the restaurant budget
- Compiling, preparing, and maintaining P&L statements, budgets, and cost controls with regard to food, beverage, and labor goals
- Implementing and practicing proper payroll procedures
- Performing required administrative duties on time, including processing required paperwork
- Ensuring that safety and security standards are emphasized and adhered to, and that employees are trained in appropriate responses to unsafe situations
The ideal candidate will:
- Be able to develop positive working relationships with all restaurant personnel
- Speak clearly and listen attentively to guests and employees
- Possess exceptional customer service skills
- Have the ability to speak, write, read, and understand the primary language(s) of the work location
- Have the ability to adapt and succeed in a fast paced environment
- Have experience as a Chipotle Apprentice
- Have applied experience handling OSHA, EEOC, and health department matters
- Have an A.A. or B.A./B.S in a related field
- Have knowledge of and the ability to use a PC and Microsoft Office Suite
WHO WE ARE
Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit
Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.
Chipotle has policies and procedures in place to accommodate persons with disabilities or who otherwise require accommodation in accordance with applicable human rights legislation. Please notify Chipotle should you require an accommodation. Please contact Adaaccommodations@chipotle.com if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests
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General Manager (London) employer: Chipotle Mexican Grill
Contact Detail:
Chipotle Mexican Grill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager (London)
✨Tip Number 1
Familiarise yourself with Chipotle's values and culture. Understanding their commitment to sustainability and quality will help you align your management style with their expectations, making you a more attractive candidate.
✨Tip Number 2
Highlight your experience in team leadership and employee development. Be ready to discuss specific examples of how you've successfully trained and motivated teams in previous roles, as this is crucial for the General Manager position.
✨Tip Number 3
Prepare to demonstrate your financial acumen. Since managing budgets and P&L statements is a key responsibility, be ready to share your experience with cost control and financial management in a restaurant setting.
✨Tip Number 4
Showcase your customer service skills. Chipotle places a strong emphasis on guest experience, so be prepared to discuss how you've handled customer interactions and resolved issues effectively in the past.
We think you need these skills to ace General Manager (London)
Some tips for your application 🫡
Understand Chipotle's Values: Before applying, take some time to understand Chipotle's mission and values. Reflect these in your application by demonstrating how your personal values align with theirs, especially regarding sustainability and customer service.
Tailor Your CV: Make sure your CV highlights relevant experience, particularly in leadership roles and the food industry. Emphasise any previous experience you have with training and developing teams, as this is a key responsibility for the General Manager position.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also tells a story about your passion for food and customer service. Mention specific examples of how you've successfully led teams or improved operations in past roles.
Showcase Your Communication Skills: In your application, highlight your ability to communicate effectively with both team members and customers. Provide examples of how you've fostered teamwork and handled difficult situations in a fast-paced environment.
How to prepare for a job interview at Chipotle Mexican Grill
✨Understand Chipotle's Values
Before your interview, take some time to research and understand Chipotle's core values and culture. Be prepared to discuss how your personal values align with theirs and provide examples of how you've embodied similar principles in your previous roles.
✨Showcase Leadership Experience
As a General Manager, you'll be expected to lead a team effectively. Highlight your past leadership experiences, focusing on how you've successfully managed teams, resolved conflicts, and fostered a positive work environment. Use specific examples to illustrate your points.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving skills and ability to handle challenges. Think of scenarios where you had to make tough decisions, coach employees, or manage operational issues, and be ready to explain your thought process and outcomes.
✨Demonstrate Customer Service Skills
Chipotle places a strong emphasis on exceptional customer service. Be prepared to discuss your approach to customer interactions and how you've gone above and beyond to ensure a great experience for guests. Share specific examples that highlight your commitment to service excellence.