At a Glance
- Tasks: Lead technology strategy for Chipotle's European restaurants and optimise systems for growth.
- Company: Join Chipotle, a leader in sustainable fast food with a mission to change the industry.
- Benefits: Competitive salary, career development, and a chance to make a real impact.
- Other info: Be part of a passionate team dedicated to innovation and operational excellence.
- Why this job: Shape the future of restaurant technology while promoting better food accessibility.
- Qualifications: Senior tech leadership experience in hospitality or retail, with strong stakeholder management skills.
The predicted salary is between 80000 - 100000 £ per year.
CULTIVATE A BETTER WORLD Food served fast does not have to be a typical fast‑food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.
THE OPPORTUNITY Head of Restaurant Technology & Systems is responsible for defining and delivering the end‑to‑end technology strategy for the European business. This role ensures that Chipotle’s global technology platforms are effectively localised, scaled, and optimised to support growth, operational excellence, and strong financial performance across the region. Reporting to the Managing Director for Europe, this role owns restaurant technology across Front of House (FOH), Back of House (BOH), digital channels, and field IT operations, ensuring systems are robust, compliant, and continuously improving. The role will lead strategic technology initiatives, oversee hardware and processes, and manage field technology teams to enable great team member and guest experiences.
WHAT YOU’LL DO
- Technology Strategy & Leadership: Define and execute the European restaurant technology strategy in alignment with global Chipotle standards and European business priorities. Lead the localisation and deployment of Chipotle’s technology platforms to enable scalable growth across multiple European markets. Act as the senior technology partner to Operations, Finance, People, and Digital teams.
- Restaurant & Digital Technology: Own the strategic roadmap for restaurant systems including POS, BOH systems, kitchen display systems, networking, and in‑restaurant hardware. Lead major rollouts and upgrades of BOH and FOH technologies, ensuring minimal disruption to restaurant operations. Drive strategic initiatives around the Chipotle app and digital ecosystem, working closely with global and regional digital teams.
- Operational Excellence & P&L Impact: Optimise technology to deliver measurable efficiencies, cost savings, and productivity improvements that positively impact the P&L. Ensure technology solutions improve speed of service, accuracy, labour efficiency, and overall restaurant performance. Establish KPIs and reporting to track technology performance, uptime, and return on investment.
- Compliance, Security & Reliability: Ensure compliance with all relevant technology, data security, and regulatory requirements across European markets. Own technology governance, risk management, and incident response for restaurant systems. Maintain and continuously improve hardware standards, lifecycle management, and support processes.
- Team Leadership & Tech Capability Building: Lead, coach, and develop the IT Field Analyst team, setting clear priorities and performance expectations. Oversee onboarding and offboarding processes for all technology equipment and access for new hires. Build scalable support models to ensure restaurants receive timely, high‑quality technology support as the estate grows.
- Vendor & Stakeholder Management: Manage key technology vendors and service providers, ensuring strong performance, value for money, and alignment to business needs. Partner with global technology teams to influence roadmap decisions and represent European requirements so that we can align, where it makes sense, and optimise our tech ecosystem.
WHAT YOU’LL BRING TO THE TABLE Senior technology leadership experience within restaurants, hospitality, retail, or multisite operations. Strong understanding of restaurant technology ecosystems, including POS, BOH systems, digital ordering, and in‑store hardware. Proven experience localising and scaling global technology platforms across multiple countries. Demonstrated ability to link technology initiatives to operational efficiency and financial outcomes. Experience leading field‑based IT or technology support teams. Strong stakeholder management skills and ability to influence at executive level. Solid understanding of technology compliance, security, and risk management.
WHO WE ARE Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices.
Chief Restaurant Technology & Systems Leader - Europe employer: Chipotle Mexican Grill group
Chipotle is an exceptional employer that fosters a culture of innovation and sustainability, making it a leader in the fast-food industry. With a commitment to employee growth, you will have the opportunity to shape technology strategies that enhance operational excellence across Europe while working in a collaborative environment that values your contributions. Join us in our mission to cultivate a better world, where your expertise in restaurant technology can make a meaningful impact on both our team members and guests.
Contact Details:
Chipotle Mexican Grill group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Chief Restaurant Technology & Systems Leader - Europe
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Chipotle or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of past projects, bring them along to interviews. Demonstrating your expertise in restaurant technology and systems will make you stand out.
✨Tip Number 3
Prepare for the unexpected! Be ready for situational questions that test your problem-solving skills. Think about how you’d handle tech challenges in a fast-paced restaurant environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Chipotle team.
We think you need these skills to ace Chief Restaurant Technology & Systems Leader - Europe
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific skills and experiences that align with the Chief Restaurant Technology & Systems Leader role. Highlight your tech leadership experience and how it relates to restaurant operations.
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Use metrics and examples to demonstrate how you've optimised technology or improved operational efficiency in previous roles. We love seeing tangible results!
Be Authentic:Let your personality shine through in your application. We’re looking for someone who not only has the right skills but also fits our culture. Share your passion for technology and how it can transform the restaurant experience.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our mission to cultivate a better world.
How to prepare for a job interview at Chipotle Mexican Grill group
✨Know Your Tech Inside Out
Make sure you have a solid understanding of the restaurant technology ecosystem, especially POS and BOH systems. Be ready to discuss how you've localised and scaled technology platforms in previous roles, as this will show your expertise and relevance to the position.
✨Link Tech to Business Outcomes
Prepare examples that demonstrate how your technology initiatives have led to operational efficiencies and improved financial performance. This will help you connect your experience directly to Chipotle's goals of optimising technology for better P&L impact.
✨Showcase Your Leadership Skills
As a senior leader, you'll need to inspire and manage teams effectively. Think of specific instances where you've led field-based IT teams or coached others, and be ready to share how you set priorities and expectations to drive success.
✨Understand Compliance and Security
Familiarise yourself with the compliance and security requirements relevant to the restaurant industry. Be prepared to discuss how you've managed risk and ensured data security in past roles, as this is crucial for maintaining Chipotle's standards across European markets.
