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- Tasks: Provide first-line tech support and manage hardware for a dynamic team.
- Company: Join Chip, a fast-growing fintech startup revolutionising wealth management.
- Benefits: Enjoy competitive salary, bonuses, private medical insurance, and flexible working.
- Why this job: Make a real impact while learning and growing in a supportive environment.
- Qualifications: Customer service experience and a passion for tech are essential.
- Other info: Be part of a diverse team with excellent career development opportunities.
The predicted salary is between 31500 - 33000 £ per year.
We’re looking for a keen and diligent First Line Support team member to handle our expanding TechOps function, supporting a hybrid workforce of 200+ employees. This will involve running our internal access management systems, onboarding people to our systems as our company grows, and handling day-to-day support enquiries and troubleshooting for team members. This is a hybrid role with 3 days per week at our Shoreditch office, where you will also be responsible for maintaining the company’s hardware asset inventory, keeping everything tracked, organised and in good working order. This includes all company laptops, monitors, meeting room A/V tech and office WiFi. You will also work closely with our Platform Engineering team who will support you in providing employees access to cloud infrastructure and keeping laptops secure.
What you can expect to be doing:
- Provide technical support for the team, including troubleshooting software, hardware, and network issues.
- Employee access management to our single sign-on directory and Mobile Device Management setup and troubleshooting.
- Providing first-line technical support for internal team members' tickets on laptops, VPNs and system access.
- Assign and elevate tickets to a higher level where tickets cannot be resolved at a first-line level.
- Updating documentation and automations to make them as easy to use for team members as possible.
- Maintain an accurate asset register for all company hardware.
- Keep all hardware organised and secure within the office premises.
- Managing technical office equipment including AV setups, printers, networking and internet service.
- Be responsible for the security and storage systems in the office.
- Liaise with third party suppliers in relation to IT services.
What we’re looking for:
- Some customer-facing work experience (perhaps in retail or a contact centre), AND an interest in coding and working in tech.
- Demonstrated ability to learn and pick up new things across a range of technical areas.
- Some experience administering Windows or macOS devices remotely.
- An interest in tech and potentially progressing into an engineering role as you grow - if you’ve done some Python, Go or JavaScript before, that’s fantastic, but any language is great.
What we’re really looking for:
We’re looking for someone who’s genuinely excited about Chip and energised by the opportunity to help build the future of wealth, making saving, investing and pensions simpler and more accessible for everyone. We work in a regulated space, so the bar is high. But we’ve built a team of smart, thoughtful people who care about doing great work and enjoy doing it together. Technical skills matter, obviously. But they’re not the only thing we hire for. We want real people. People with interests, perspective and personality. The best teams are made up of individuals who bring different experiences into the room, not just polished CVs and good interview answers. So alongside the technical side, we’ll be looking for empathy, self-awareness, sound judgement, resilience and a collaborative mindset. People who are good to work with, especially when things get hard.
Working Hours:
Monday to Thursday: 9:00 AM – 6:00 PM
Friday: 8:00 AM – 4:00 PM (Start your weekend early!)
Enjoy a structured yet balanced workweek, with an early Friday finish to kickstart your weekend!
PERKS:
- £31,500 - £33,000 per annum.
- Discretionary Performance-Related Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary.
- Workplace pension scheme - We invest in your future with a workplace pension scheme, contributing 5% on earnings up to £33,000.
- Private medical insurance (medical history disregarded).
- Employee Assistance Programme.
- Cycle to work scheme.
- Season ticket loan.
- Free ChipX subscription for UK-based employees.
- Flexible working arrangements.
- 28 days holiday plus bank holidays, plus the days between Christmas and New Year.
- Annual training budget for courses, workshops, or conferences to help you advance your career.
- £30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing.
- Company laptop.
- Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility and skills in a high-growth fintech startup.
Our Interview Process:
- Video screen with someone from our Talent team.
- Video interview with the hiring manager.
- Final interview with Head of Platform.
About Chip:
Chip’s mission is to make your life wealthy. We’re building the wealth super app of the future. An app to build your long-term wealth across savings, investments and pensions. We use technology to break down barriers so users can invest like the ultra-wealthy, giving them one simple place to manage, grow and protect their wealth. Chip serves over 400,000 active customers and looks after over £6bn in assets. These customers trust us to build the most amazing product we can, so working at Chip comes with real purpose.
Our Values:
- Be ACCOUNTABLE: Everything you do matters, care about the end result, challenge the norm, disagree, yet commit to making it happen once a decision has been made, do the best job possible.
- Be BOLD: Share our ambition and do your bit to achieve it, innovate: challenge the norm, break the mould and make it happen, set goals that truly align with our mission, do your best for our customers.
- Be COLLABORATIVE: Work cross-functionally - we win as a team, build strong relationships based on trust, treat others fairly and respectfully, hold others to account, be supportive and inclusive, have fun together.
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Technical Support Engineer employer: Chip
Contact Detail:
Chip Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Get to know the company culture! Before your interview, check out Chip's social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be providing technical support, brush up on common issues related to laptops, VPNs, and network problems. Being able to demonstrate your problem-solving abilities during the interview can really set you apart.
✨Tip Number 3
Show off your personality! Chip values real people with diverse experiences, so don’t be afraid to share your interests and how they relate to the role. This is your chance to stand out beyond just your technical skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining the Chip team.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Show Your Enthusiasm: When you’re writing your application, let your excitement for the role shine through! We want to see that you’re genuinely interested in joining our team and contributing to our mission at Chip.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for in a Technical Support Engineer.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications and experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Chip
✨Know Your Tech Basics
Brush up on your technical knowledge, especially around troubleshooting software, hardware, and network issues. Familiarise yourself with common problems that employees might face and think about how you would resolve them. This will show your potential employer that you're ready to hit the ground running.
✨Show Your Customer Service Skills
Since this role involves first-line support, be prepared to discuss your previous customer-facing experiences. Think of examples where you've successfully resolved issues or helped someone out. Highlighting your empathy and communication skills will demonstrate that you can handle support enquiries effectively.
✨Get Familiar with Access Management
Understand the basics of employee access management systems, like single sign-on and Mobile Device Management. If you have any experience with these systems, be sure to mention it. Showing that you can manage access securely will make you a strong candidate for the role.
✨Be Ready to Collaborate
This position requires working closely with the Platform Engineering team, so be prepared to discuss how you work in a team environment. Share examples of past collaborations and how you’ve contributed to group success. Emphasising your collaborative mindset will resonate well with the company’s values.