Technical Support Engineer in London

We’re looking for a keen and diligent First Line Support team member to handle our expanding TechOps function, supporting a hybrid workforce of 200+ employees. This will involve running our internal access management systems, onboarding people to our systems as our company grows, and handling day-to-day support enquiries and troubleshooting for team members. This is a hybrid role with 3 days per week at our Shoreditch office, where you will also be responsible for maintaining the company’s hardware asset inventory, keeping everything tracked, organised and in good working order. This includes all company laptops, monitors, meeting room A/V tech and office WiFi.

You will also work closely with our Platform Engineering team who will support you in providing employees access to cloud infrastructure and keeping laptops secure.

What you can expect to be doing:

• Provide technical support for the team, including troubleshooting software, hardware, and network issues.
• Employee access management to our single sign-on directory and Mobile Device Management setup and troubleshooting.
• Providing first-line technical support for internal team members' tickets on laptops, VPNs and system access.
• Assign and elevate tickets to a higher level where tickets cannot be resolved at a first-line level.
• Updating documentation and automations to make them as easy to use for team members as possible.
• Maintain an accurate asset register for all company hardware. Keep all hardware organised and secure within the office premises.
• Managing technical office equipment including AV setups, printers, networking and internet service.
• Be responsible for the security and storage systems in the office.
• Liaise with third party suppliers in relation to IT services.

What we’re looking for:

• Some customer-facing work experience (perhaps in retail or a contact centre), AND an interest in coding and working in tech.
• Demonstrated ability to learn and pick up new things across a range of technical areas.
• Some experience administering Windows or macOS devices remotely.
• An interest in tech and potentially progressing into an engineering role as you grow - if you’ve done some Python, Go or JavaScript before, that’s fantastic, but any language is great.

What we’re really looking for:

We’re looking for someone who’s genuinely excited about Chip and energised by the opportunity to help build the future of wealth, making saving, investing and pensions simpler and more accessible for everyone. We work in a regulated space, so the bar is high. But we’ve built a team of smart, thoughtful people who care about doing great work and enjoy doing it together. Technical skills matter, obviously. But they’re not the only thing we hire for. We want real people. People with interests, perspective and personality. The best teams are made up of individuals who bring different experiences into the room, not just polished CVs and good interview answers. So alongside the technical side, we’ll be looking for empathy, self-awareness, sound judgement, resilience and a collaborative mindset. People who are good to work with, especially when things get hard.

Working Hours

Monday to Thursday: 9:00 AM – 6:00 PM
Friday: 8:00 AM – 4:00 PM (Start your weekend early!)
Enjoy a structured yet balanced workweek, with an early Friday finish to kickstart your weekend!

PERKS

• £31,500 - £33,000 per annum
• Discretionary Performance-Related Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary.
• Workplace pension scheme - We invest in your future with a workplace pension scheme, contributing 5% on earnings up to £33,000.
• Private medical insurance (medical history disregarded)
• Employee Assistance Programme
• Cycle to work scheme
• Season ticket loan
• Free ChipX subscription for UK-based employees
• We are an equal-opportunity employer and value diversity
• Flexible working arrangements
• 28 days holiday plus