At a Glance
- Tasks: Lead QA for AI-driven customer support, ensuring quality and compliance in interactions.
- Company: Join Chip, a forward-thinking company revolutionising customer support with AI.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Be part of a dynamic team focused on innovation and excellence.
- Why this job: Make a real difference by enhancing AI interactions and improving customer experiences.
- Qualifications: Experience in quality analysis and a passion for AI technology.
The predicted salary is between 60000 - 80000 £ per year.
Chip is seeking a Senior Quality Analyst to lead the QA function for our Customer Support teams, including AI Agents. You will act as the HITL reviewer for AI Agent conversations, assess quality, and feed insights to training and calibration. You’ll report to the Customer Operations Manager and ensure every interaction meets high standards of quality, compliance, and consistency. With a focus on both human and AI‑assisted support, you will surface performance trends, deliver actionable insights.
Senior QA Lead – AI-Driven Customer Support in London employer: Chip
Join a dynamic and supportive team as a Remote Customer Support Executive, where your passion for customer care will be valued and nurtured. With flexible working hours and a focus on employee well-being, we offer a competitive salary, performance-related bonuses, and a workplace pension scheme to help you secure your future. Embrace the opportunity to grow within a fast-paced, innovative company that celebrates individuality and fosters a positive work culture, all from the comfort of your home in the UK.
