Senior AI QA Engineer in London

We're looking for a Senior AI QA Engineer who doesn't wait to be told what to test. You'll own quality across our entire Wealth Management experience — from strategy to execution, from microservices to the UI your customers touch. This isn't a "write test cases and sign off acceptance criteria" role. This is a role where you shape how quality works, where you push automation into the hands of developers, where you challenge the team to shift left, and where you hold the bar when the pressure is on. You'll be the quality voice in every room you walk into — product discussions, architecture reviews, incident retrospectives. When something breaks, you're already halfway through debugging it. When a new product launches, you've already stress-tested it.

What you can expect to be doing:

• Own the Quality Strategy. You define and execute the test strategy for every new product and feature across the Wealth Management business line. You don't inherit a plan — you build one, adapt it, and make sure it holds up under real-world conditions.
• Drive Automation Where It Matters. You build and maintain automation frameworks for microservices, APIs, and end-to-end flows. Your goal is to make your team self-sufficient, not dependent on you for every regression pass.
• Lead Performance Testing. You own performance testing end to end — designing load profiles, scripting scenarios, analysing results, and working with engineering to fix what you find. You treat performance as a first-class quality concern, not an afterthought before release.
• Champion Shift-Left Practices. You embed quality thinking early in the development lifecycle. You're in design reviews asking "how will we test this?" before a single line of code is written. You bring testing closer to development and make feedback loops shorter.
• Monitor, Observe, Debug. You have strong instincts around monitoring and observability. You know how to read logs, trace requests through distributed systems, and independently debug issues without waiting for someone to hand you a root cause.
• Operate Under Pressure. You context-switch across multiple projects without dropping the ball. You manage competing priorities, communicate tradeoffs clearly, and deliver consistently even when the pace is relentless.
• Influence and Collaborate. You work across product, engineering, and stakeholder teams. You're vocal — you raise risks early, challenge assumptions constructively, and bring people along with you rather than working in isolation.

What we’re looking for:

• 7+ years in QA, with a track record of owning quality across complex, modern systems — not just executing someone else's test plan.
• Deep programming ability. You are extremely strong in at least one language. We prefer TypeScript across our stack, but if your fundamentals are solid in another language, we're confident you'll pick it up fast.
• Automation expertise for microservices. You've built and scaled test automation for distributed, service-oriented architectures. You understand contract testing, API testing, and how to keep test suites fast and reliable.
• Performance testing proficiency. You have hands-on experience with performance and load testing tools — we prefer K6, but equivalent depth with other tools (Gatling, Locust, JMeter) works too. You understand how to design realistic load models and interpret results meaningfully.
• CI/CD fluency. You've integrated test automation into CI/CD pipelines and understand how to keep builds green and feedback fast. Experience with AWS infrastructure is strongly preferred.
• Monitoring and observability know-how. You're comfortable with tools like Datadog, Grafana, CloudWatch, or similar — and you use them proactively, not just when something is already on fire.
• Strong communication and presence. You participate fully in agile ceremonies, product discussions, and cross-team conversations. You don't sit quietly when something needs to be said.

Experience with AI & Agentic Systems

As Chip evolves its product with AI-driven personalisation and intelligent automation, we increasingly value QA engineers who understand the unique challenges of testing non-deterministic systems. Experience in any of the following is a strong plus:

• Testing agentic AI systems, LLM-powered features, or recommendation engines where outputs are probabilistic rather than fixed.
• Designing validation strategies for non-deterministic behaviour — including output quality scoring, assurance testing, guardrail verification, and regression approaches that account for acceptable variance.
• Evaluating AI model outputs for accuracy, safety, bias, and hallucination. If you haven't worked with AI systems yet but you're curious, opinionated, and ready to learn — that matters to us too.

Nice to Have

• Experience in fintech, wealth management, or regulated financial services.
• Contributions to internal quality guilds, communities of practice, or engineering culture initiatives.
• Experience mentoring junior QA engineers or developers on testing best practices.

What we’re really looking for:

Beyond the skills and the experience, we want someone who operates with ownership and independence. You don't wait for permission to improve something. You see a gap in coverage, a flaky test, a missing dashboard — and you fix it. You treat the Wealth Management experience line as yours, and you hold yourself to the same standard you hold the product to. You're not a gatekeeper. You're a quality enabler. And you make every team you work with better at shipping reliable software.

Interested? We'd love to hear from you. Apply and tell us about a time you changed how quality worked on a team — not just what you tested, but how you made testing better for everyone around you.

Working Hours

Monday to Thursday: 9:00 AM – 6:00 PM
Friday: 8:00 AM – 4:00 PM (Start your weekend early!) Enjoy a structured yet balanced workweek, with an early Friday finish to kickstart your weekend!

PERKS

• £60,000 - £70,000 per annum
• Discretionary Performance-Related Annual Bonus
• Workplace pension scheme - We invest in your future with a workplace pension scheme, contributing 5% on earnings up to £50,000.
• Private medical insurance (medical history disregarded)
• Employee Assistance Programme
• Cycle to work scheme
• Season ticket loan
• Free ChipX subscription for UK-based employees
• We are an equal-opportunity employer and value diversity
• Flexible working arrangements
• 28 days holiday plus bank holidays, plus the days between Christmas and New Year
• Annual training budget for courses, workshops, or conferences to help you advance your career.
• £30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing
• Company laptop
• Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility and skills in a high-growth fintech startup

Our Interview Process:

• Video screen with someone from our Talent team
• Short take-home test
• Video technical interview with the hiring manager
• Final interview with Head of AI

About Chip

Chip’s mission is to make your life wealthy. We're building the wealth super app of the future. An app to build your long-term wealth across savings, investments and pensions. We use technology to break down barriers so users can invest like the ultra-wealthy, giving them one simple place to manage, grow and protect their wealth. The Sunday Times listed Chip as the 6th fastest growing tech company in Britain… and we're not slowing down. Chip serves over 400,000 active customers and looks after over £6 billion in assets. These customers trust us to build the most amazing product we can, so working at Chip comes with real purpose.

Chip is being built by a fast-growing team of designers, developers, customer service professionals, marketers, banking experts, and entrepreneurs. Our funding story though is a little different. Chip is one of the most crowd-funded businesses in Europe, having raised over £50 million from 29,000 investors, over 9 years. Crowdfunding is in our DNA and only Brewdog has more investors than Chip.

Our vision

To be the most personal digital wealth manager in the UK.

Who we are

Chip has a creative and diverse team of 180, from all different backgrounds and industries. We’re driven and passionate people, but no one takes themselves too seriously. Don’t just take our word for it. We have a few awards under our belt, including Best Personal Finance App at the 2022, 2024 & 2025 British Bank Awards.

Our Values

• Be ACCOUNTABLE Everything you do matters, Care about the end result, Challenge the norm, Disagree, yet commit to making it happen once a decision has been made, Do the best job possible.
• Be BOLD Share our Ambition and do your bit to achieve it, Innovate: challenge the norm, break the mould and make it happen, Set goals that truly align with our mission, Do your best for our customers.
• Be COLLABORATIVE Work cross-functionally - we win as a team, Build strong relationships based on trust, Treat others fairly and respectfully, Hold others to account, Be supportive and inclusive, Have fun together.

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.