At a Glance
- Tasks: Lead a team in delivering exceptional customer support for our new SIPP pension product.
- Company: Join Chip, a forward-thinking fintech on a mission to simplify saving and investing.
- Benefits: Remote work, competitive salary, and opportunities for personal and professional growth.
- Other info: Be part of a dynamic team driving innovation in financial services.
- Why this job: Shape the future of customer support while making a real impact in the finance sector.
- Qualifications: Experience in customer service and team leadership, with a passion for pensions.
The predicted salary is between 40000 - 50000 £ per year.
Chip is on a mission to make saving and investing effortless for everyone. With a product suite spanning savings, ISAs, and investment accounts, we're now launching our SIPP pension — and we're looking for the right person to help us get it right for customers from day one. This role sits at the heart of one of Chip's most significant product launches.
As we bring our SIPP pension to market, we're looking for a Team Lead who can help shape what great customer support looks like from day one, and grow with the proposition as it evolves. As Chip's proposition matures, our ambition is to move toward more personalised, regulated support for customers, and this individual is likely to play a leading role in shaping how CS delivers that. If you're motivated by helping build something, not just running it, this is the right opportunity.
You'll be part of a broader CS team, leading on Pensions while contributing to the wider range of customer queries and subjects across Chip's product suite. You'll report to the Customer Service Manager and work closely with colleagues across CS leadership to ensure consistency in standards, process, and direction.
What you can expect to be doing:
- Pensions SME: The go-to person within CS for all things pension and SIPP — building and maintaining internal knowledge, guidance, and processes as the product evolves.
- Primary CS liaison with the Product team — translating customer insight into actionable feedback, flagging friction points, and contributing to the pension customer experience roadmap.
- Keeping across regulatory developments relevant to SIPP and pension products and ensuring the team is always up to speed.
- Playing an active role in how Chip develops more personalised, regulated support for customers over time.
Leading your team:
- Day-to-day line management of a broader CS team with a Pensions specialism — setting the standard, driving performance, and developing people.
- 1-2-1s, probation reviews, personal OKRs, and performance management.
- Experienced in having difficult conversations and comfortable holding people to account.
Remote Customer Service Team Lead - Pensions (Remote within the UK) in London employer: Chip
Chip is an exceptional employer that prioritises employee growth and development, particularly in the dynamic field of customer service for pensions. With a strong focus on innovation and collaboration, employees are encouraged to contribute to meaningful projects while enjoying a supportive work culture that values feedback and personal development. Working remotely within the UK, team members benefit from flexible working arrangements and the opportunity to shape the future of financial services, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Service Team Lead - Pensions (Remote within the UK) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Chip. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Chip before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Customer Service Team Lead - Pensions (Remote within the UK) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Chip:Your cover letter is your chance to shine! Tell us why you want to work at Chip specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Chip!
How to prepare for a job interview at Chip
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
