People Manager in London

We are looking for an experienced People Manager to help strengthen and mature the operational People foundations at Chip. We are looking for someone highly practical, commercially minded, and confident dealing with the day-to-day realities of People within a scaling regulated business. This is not a “People & Culture” or employer branding role.

You will work closely with senior leadership, managers, and the wider People team to provide credible People guidance, support a positive employee experience, manage employee relations matters, improve processes, and ensure the business operates in a compliant and pragmatic way as we continue to scale. We want someone who understands employment law, builds trusted relationships across the business, and brings practical, balanced solutions to the table whether that’s navigating a complex situation or helping a team thrive.

What you can expect to be doing:

• Own and manage day-to-day People operations across the employee lifecycle, ensuring the business has strong and scalable People foundations.
• Support and improve onboarding experiences, ensuring new starters feel set up for success from day one.
• Provide practical, commercially aware People advice to managers and leadership, balancing legal compliance with business realities.
• Provide enabling guidance on training and development needs, particularly around management skills for People managers, helping build a confident and capable manager community including supporting team career development frameworks.
• Review, improve, and maintain People policies, documentation, and processes to ensure they remain compliant, effective, and fit for a scaling company.
• Co-ordinate and improve performance planning and review cycles including compensation and incentive processes.
• Partner closely with leadership across the business on organisational changes, performance concerns, and people-related risk.
• Lead employee relations matters including disciplinaries, grievances, and performance management.
• Help coach and develop members of the People team, particularly around operational People capability, and employment law understanding building confidence to lead on any People related matters.
• Work in an AI-enabled environment, using AI tools and automation where appropriate to improve efficiency and operational quality.
• Provide clear, accessible people communications across the business on any people-related matters, policies, or updates.

What we’re looking for:

• The most important thing is credibility, judgement, and practicality. We want someone who can operate independently, handle difficult situations calmly, and become a trusted People partner to the business.
• Mindset and approach:
• Highly practical and operational in approach.
• Calm and confident handling sensitive employee situations.
• Commercially minded and solutions-focused rather than process-heavy for the sake of it.
• Comfortable making judgement calls and operating with ambiguity.
• Direct, clear communicator who can hold People conversations professionally.
• Someone who understands how to balance employee experience with business needs and risk management.
• Positive, grounded, and resilient under pressure.
• People skills and experience:
• Strong People generalist experience (ideally 10-15 years), ideally within financial services or another regulated environment.
• Solid knowledge of UK employment law and employee relations processes.
• Experience independently managing complex ER cases from start to finish.
• Experience supporting managers with performance management and organisational change.
• Strong operational People foundations across policy, process, and compliance.
• Able to influence and build credibility with senior stakeholders and managers.
• Comfortable working hands-on in a scaling environment.
• Experience mentoring or developing People team members.
• AI curious: open to using AI tools and automation to improve People workflows and efficiency.
• Domain knowledge:
• Experience within financial services, fintech, banking, insurance, or another regulated industry.
• Exposure to scaling businesses or high-growth environments.
• CIPD qualification.
• Stakeholder and communication skills:
• Comfortable working directly with senior leadership on sensitive people matters.
• Able to navigate challenging conversations confidently and professionally.
• Clear, direct communicator — written and verbal — who can simplify complex People situations into practical recommendations.
• Strong judgement and ability to build trust quickly across the business.

What we’re really looking for:

We’re looking for someone who’s genuinely excited about Chip and energised by the opportunity to help build the future of wealth, making saving, investing and pensions simpler and more accessible for everyone. We work in a regulated space, so the bar is high. But we’ve built a team of smart, thoughtful people who care about doing great work and enjoy doing it together. Technical skills matter, obviously. But they’re not the only thing we hire for. We want real people. People with interests, perspective and personality. The best teams are made up of individuals who bring different experiences into the room, not just polished CVs and good interview answers. So alongside the technical side, we’ll be looking for empathy, self-awareness, sound judgement, resilience and a collaborative mindset. People who are good to work with, especially when things get hard.

Working Hours:

• Monday to Thursday: 9:00 AM – 6:00 PM
• Friday: 8:00 AM – 4:00 PM (Start your weekend early!)

Enjoy a structured yet balanced workweek, with an early Friday finish to kickstart your weekend!

PERKS:

• £60,000 - £65,000 per annum
• Discretionary Performance-Related Annual Bonus
• Workplace pension scheme - We invest in your future with a workplace pension scheme, contributing 5% on earnings up to £50,000.
• Private medical insurance (medical history disregarded)
• Employee Assistance Programme
• Cycle to work scheme
• Season ticket loan
• Free ChipX subscription for UK-based employees
• Flexible working arrangements
• 28 days holiday plus bank holidays, plus the days between Christmas and New Year
• Annual training budget for courses, workshops, or conferences to help you advance your career.
• £30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing
• Company laptop
• Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility and skills in a high-growth fintech startup.

Our Interview Process:

• Video screen with someone from our Talent team
• Video interview with COO
• Follow up video interview with COO
• Final interview with members of our ExCo team

About Chip:

Chip’s mission is to make your life wealthy. We're building the wealth super app of the future. An app to build your long-term wealth across savings, investments and pensions. We use technology to break down barriers so users can invest like the ultra-wealthy, giving them one simple place to manage, grow and protect their wealth. The Sunday Times listed Chip as the 6th fastest growing tech company in Britain… and we're not slowing down. Chip serves over 400,000 active customers and looks after over £6 billion in assets. These customers trust us to build the most amazing product we can, so working at Chip comes with real purpose.

Chip is being built by a fast-growing team of designers, developers, customer service professionals, marketers, banking experts, and entrepreneurs. Our funding story though is a little different. Chip is one of the most crowd-funded businesses in Europe, having raised over £50 million from 29,000 investors, over 9 years. Crowdfunding is in our DNA and only Brewdog has more investors than Chip.

Our vision: To be the most personal digital wealth manager in the UK.

Who we are: Chip has a creative and diverse team of 180, from all different backgrounds and industries. We’re driven and passionate people, but no one takes themselves too seriously. Don’t just take our word for it. We have a few awards under our belt, including Best Personal Finance App at the 2022, 2024 & 2025 British Bank Awards.

Our Values:

• Be ACCOUNTABLE: Everything you do matters, Care about the end result, Challenge the norm, Disagree, yet commit to making it happen once a decision has been made, Do the best job possible.
• Be BOLD: Share our Ambition and do your bit to achieve it, Innovate: challenge the norm, break the mould and make it happen, Set goals that truly align with our mission, Do your best for our customers.
• Be COLLABORATIVE: Work cross-functionally - we win as a team, Build strong relationships based on trust, Treat others fairly and respectfully, Hold others to account, Be supportive and inclusive, Have fun together.

Equal Opportunities: We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.