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For Companies At a Glance
- Tasks: Assist customers with queries and troubleshoot issues across multiple channels.
- Company: A dynamic fintech firm focused on customer care and innovation.
- Benefits: Competitive salary, performance bonuses, and training opportunities.
- Why this job: Join a passionate team and help shape the future of financial technology.
- Qualifications: Strong communication skills and a knack for problem-solving.
- Other info: Fast-paced environment with great potential for career growth.
The predicted salary is between 28800 - 43200 £ per year.
A growing financial technology firm in the UK is seeking a Customer Support Executive passionate about customer care. Your role involves addressing queries through various channels, troubleshooting issues, and contributing to app development.
We are looking for team players who thrive under pressure and possess excellent communication skills. The position offers a competitive salary and various perks, including a performance-related bonus and training opportunities.
Fintech Customer Support Specialist in London employer: Chip
Contact Detail:
Chip Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fintech Customer Support Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the fintech industry on LinkedIn or at local meetups. You never know who might have a lead on a Customer Support role or can give you insider tips.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer care, try role-playing common support scenarios with friends. This will help you feel more confident when addressing queries during interviews.
✨Tip Number 3
Show off your problem-solving skills! Prepare examples of how you've tackled tough customer issues in the past. We want to see how you think on your feet and contribute to app development.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Fintech Customer Support Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer care experience and any relevant skills. We want to see how you can bring your unique flair to our team, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about customer support and how you can contribute to our app development. Keep it engaging and personal – we love a good story!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Chip
✨Know Your Fintech Basics
Before the interview, brush up on your knowledge of financial technology. Understand key terms and trends in the industry, as well as the company's products and services. This will show your passion for the field and help you answer questions confidently.
✨Showcase Your Customer Care Skills
Prepare examples from your past experiences where you've excelled in customer support. Think about specific situations where you resolved issues or went above and beyond for a customer. This will demonstrate your commitment to customer care, which is crucial for this role.
✨Practice Problem-Solving Scenarios
Since troubleshooting is a big part of the job, practice common customer queries and how you would handle them. You might be asked to solve a hypothetical problem during the interview, so being prepared will help you shine under pressure.
✨Communicate Clearly and Confidently
Excellent communication skills are essential for this position. During the interview, focus on speaking clearly and confidently. Listen carefully to the interviewer's questions and take a moment to think before responding, ensuring your answers are concise and relevant.
