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For Companies At a Glance
- Tasks: Provide top-notch customer support via live chat, email, and social media.
- Company: Join a fast-growing fintech company on a mission to revolutionise investment.
- Benefits: Competitive salary, performance bonuses, private medical insurance, and flexible working.
- Why this job: Be part of a dynamic team and help shape the future of finance.
- Qualifications: Strong communication skills and a passion for customer care.
- Other info: Embrace a fun work culture with opportunities for personal growth.
The predicted salary is between 12000 - 16000 £ per year.
We are looking for a Part time Customer Support Executive who possesses a passion for customer care and will work with our team of talented Customer Support Executives & colleagues across the business to provide the best possible end to end customer experience.
Responsibilities
- Working hours - 24 hours per week
- Saturday & Sunday - 9am until 6pm
- 2 Weekday evenings - 4pm until 8pm
- Dealing with all queries that come in through live chat, email and through social media.
- Troubleshooting technical issues and optimising user experience.
- Reporting bugs and UX issues to other members of the team.
- Active participation in app growth and development.
What we’re looking for
- You can get your head around a complex system quickly.
- You find it easy to juggle and prioritise different tasks.
- You’re chilled under pressure.
- You’re friendly and naturally engaging with a positive can-do attitude to customer support.
- Committed to providing excellent customer support, written and verbal.
What we’re really looking for
Someone with a genuine interest in Chip and is excited about being part of a fast-growing company and our mission to build the investment super app of the future. Although we’re in the financial space, and under the scrutiny that comes with it, the current customer support team works well together, and even sometimes with a smile. We’re sure you’ve got the technical skills, otherwise, you would have stopped reading by now, so let us be clear on what will make us want to work with you. We want a real person, with interests outside of work, to join our team. You could be a dancer, a gamer, a musician, a parent, a hockey fan, or even that one person that still writes Twilight fan-fiction. Doesn’t matter to us. At the interview stages, we will be looking for empathy, eq, fun stories, and the ability to smile even when things are tough.
PERKS
- £15,862 per annum
- Discretionary Performance-Related Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary.
- Workplace pension scheme - We invest in your future with a workplace pension scheme, contributing 5% on earnings up to £50,000.
- Private medical insurance (medical history disregarded)
- Employee Assistance Programme
- Cycle to work scheme
- Season ticket loan
- Free ChipX subscription for UK-based employees
- We are an equal-opportunity employer and value diversity
- Flexible working arrangements
- 28 days holiday plus
Customer Support Executive (Remote within the UK) - Part time in London employer: Chip
Contact Detail:
Chip Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive (Remote within the UK) - Part time in London
✨Tip Number 1
Get to know the company and its culture before your interview. Check out their social media, read up on their mission, and understand what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural! We want to hear your personality shine through. Think about how your experiences relate to customer support and be ready to share some fun stories that highlight your skills.
✨Tip Number 3
Show off your problem-solving skills during the interview. Be prepared to discuss how you've tackled tricky situations in the past, especially when it comes to customer queries. Remember, we love a chilled approach under pressure!
✨Tip Number 4
Don’t forget to ask questions! This is your chance to find out more about the team and the role. It shows us that you’re engaged and keen to learn more about how you can contribute to making the customer experience even better. And hey, apply through our website for a smoother process!
We think you need these skills to ace Customer Support Executive (Remote within the UK) - Part time in London
Some tips for your application 🫡
Show Your Passion for Customer Care: When writing your application, let your enthusiasm for customer support shine through. We want to see that you genuinely care about helping others and are excited about the role!
Be Yourself: We’re looking for real people with unique interests. Don’t be afraid to share a bit about yourself outside of work – whether you’re into gaming, dancing, or even writing fan-fiction, it all adds to who you are!
Tailor Your Application: Make sure to customise your application to highlight how your skills match our needs. Mention your ability to juggle tasks and stay calm under pressure, as these are key traits we value.
Apply Through Our Website: For the best chance of joining our team, make sure to apply directly through our website. It’s the easiest way for us to see your application and get to know you better!
How to prepare for a job interview at Chip
✨Know Your Stuff
Before the interview, make sure you understand the company and its mission. Familiarise yourself with their customer support approach and the Chip app. This will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your People Skills
Since this role is all about customer care, be ready to share examples of how you've handled customer queries in the past. Highlight your empathy and ability to stay calm under pressure. A friendly attitude goes a long way!
✨Be Ready for Technical Questions
Brush up on common technical issues that users might face with apps. Be prepared to discuss how you would troubleshoot these problems. Showing that you can think on your feet will impress the interviewers.
✨Bring Your Personality
Don’t forget to let your personality shine through! Share fun stories or interests outside of work that make you unique. The team is looking for someone who fits in well and can bring a positive vibe to the workplace.
