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For Companies At a Glance
- Tasks: Provide top-notch customer support via live chat, email, and social media.
- Company: Join a fast-growing fintech company on a mission to revolutionise investment.
- Benefits: Competitive salary, performance bonuses, and a workplace pension scheme.
- Why this job: Be part of a fun team that values empathy and personal interests.
- Qualifications: Strong communication skills and a passion for customer care.
- Other info: Flexible shifts with opportunities for career growth in a dynamic environment.
The predicted salary is between 24762 - 27600 £ per year.
We are looking for a Customer Support Executive who possesses a passion for customer care and will work with our team of talented Customer Support Executives & colleagues across the business to provide the best possible end to end customer experience.
What you can expect to be doing:
- Dealing with all queries that come in through live chat, email and through social media.
- Troubleshooting technical issues and optimising user experience.
- Reporting bugs and UX issues to other members of the team.
- Active participation in app growth and development.
What we’re looking for:
- Flexibility to work between the hours of 8am to 10pm Monday - Sunday (Shift basis) 39 Hours a week, this may include working on either Saturday or Sunday.
- You can get your head around a complex system quickly.
- You find it easy to juggle and prioritise different tasks.
- You’re chilled under pressure.
- You are friendly and naturally engaging with a positive can-do attitude to customer support.
- Committed to providing excellent customer support, written and verbal.
What we’re really looking for:
Someone with a genuine interest in Chip and is excited about being part of a fast-growing company and our mission to build the investment super app of the future. Although we’re in the financial space, and under the scrutiny that comes with it, the current customer support team works well together, and even sometimes with a smile. We want a real person, with interests outside of work, to join our team. You could be a dancer, a gamer, a musician, a parent, a hockey fan, or even that one person that still writes Twilight fan-fiction. Doesn’t matter to us. At the interview stages, we will be looking for empathy, eq, fun stories, and the ability to smile even when things are tough.
PERKS
- £24,762 per annum
- Discretionary Performance-Related Bi-Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary.
- Workplace pension scheme - We invest in your future with a workplace pension scheme, contributing 5% on earnings up to £24,762.
Plan ahead with confidence while you grow your career!
Customer Support Executive (Remote within the UK) in London employer: Chip
Contact Detail:
Chip Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive (Remote within the UK) in London
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and recent news. This will help you connect your experiences to what they care about during interviews.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound like yourself, not a robot. Share your stories and show off that positive can-do attitude!
✨Tip Number 3
Don’t forget to prepare some questions for them too! It shows you’re genuinely interested in the role and the company. Plus, it’s a great way to find out if they’re the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Support Executive (Remote within the UK) in London
Some tips for your application 🫡
Show Your Passion for Customer Care: When writing your application, let your enthusiasm for customer support shine through. Share experiences where you've gone the extra mile for customers, as we love to see that genuine interest in helping others.
Be Yourself: We want to know the real you! Don’t hesitate to share your hobbies or interests outside of work. Whether you're into gaming, dancing, or even writing fan-fiction, it helps us see how you'd fit into our team culture.
Highlight Your Flexibility: Since the role requires working various shifts, make sure to mention your availability clearly. We appreciate candidates who can adapt and are willing to work during weekends or evenings when needed.
Apply Through Our Website: To make sure your application gets to us directly, please apply through our website. It’s the best way for us to keep track of your application and ensure you don’t miss out on this exciting opportunity!
How to prepare for a job interview at Chip
✨Know Your Customer Support Basics
Brush up on the fundamentals of customer support. Be ready to discuss your previous experiences and how you handled various customer queries. Think about specific examples where you turned a negative experience into a positive one.
✨Show Off Your Problem-Solving Skills
Prepare to demonstrate your troubleshooting abilities. You might be asked to solve a hypothetical technical issue during the interview, so practice explaining your thought process clearly and calmly. Remember, they want to see how you handle pressure!
✨Be Yourself and Share Your Passions
This company values personality just as much as skills. Don’t hesitate to share your interests outside of work, whether it’s gaming, dancing, or writing. This helps them see you as a well-rounded person who can bring a unique perspective to the team.
✨Emphasise Teamwork and Collaboration
Since you'll be working closely with other team members, highlight your ability to collaborate effectively. Share stories that showcase your teamwork skills and how you contribute to a positive work environment, even when challenges arise.
