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- Tasks: Lead CRM operations, ensuring smooth campaigns and customer communications using Braze.
- Company: Join Chip, a fast-growing fintech startup on a mission to build the wealth super app of the future.
- Benefits: Enjoy a competitive salary, performance bonuses, flexible working, and a range of health perks.
- Other info: Be part of a diverse team that values creativity, fun, and personal growth.
- Why this job: Make a real impact in a dynamic environment while developing your skills in a collaborative team.
- Qualifications: Technical proficiency with Braze and strong collaboration skills are essential.
The predicted salary is between 60000 - 65000 £ per year.
Chip is scaling fast — and as our CRM programme grows, the complexity of our orchestration, targeting, data dependencies, and compliance obligations grows with it. The CRM Operations Lead is the technical and operational owner of our CRM platform (Braze) and the systems and processes around it. This person ensures our campaigns and customer communications run with high reliability, correct targeting, clean data, and strong controls, while enabling the CRM team to move quickly and confidently.
You will act as the technical point-of-contact for Braze across the business, partnering closely with Engineering, Data, Product, Compliance, and CRM Strategists/Producers to deliver best-in-class lifecycle marketing and transactional messaging. This is a highly cross-functional role — equal parts marketing tech, process leadership, governance, and operational excellence.
What you can expect to be doing:
- Build, test, and deploy non-marketing communications in Braze.
- Act as the technical point-of-contact for all Braze requirements.
- Manage user permissions, attributes, and event data within Braze.
- Collaborate cross-functionally on integrations and requirements.
- Maintain rigorous QA and monitoring of live automations.
- Support service and incident escalations with CRM-related actions.
- Ensure data hygiene, deliverability, and compliance across all CRM operations.
- Educate and support colleagues on Braze tools and technical best practices.
What we’re looking for:
- Deep technical proficiency with Braze.
- Understanding of CRM data integrations.
- Strong understanding of data structures, attributes, and event-based triggers.
- Experience managing user permissions, roles, and platform governance in Braze.
- Knowledge of email and push deliverability monitoring.
- Background in CRM Operations or Marketing Automation within fintech, or another regulated industry.
- Familiarity with QA, auditing, and incident escalation processes.
- Strong collaboration skills.
- Confidence in troubleshooting technical issues quickly and independently.
- Exposure to scripting or query languages a plus.
- Braze Certification (Admin or Practitioner) highly desirable.
- Detail-oriented, with a focus on accuracy, reliability, and governance in all CRM activity.
What we’re really looking for:
Someone with a genuine interest in Chip and is excited about being part of a fast-growing company and our mission to build the investment super app of the future. Although we’re in the financial space, and under the scrutiny that comes with it, the current marketing team works well together, and even sometimes with a smile. We’re sure you’ve got the technical skills, otherwise, you would have stopped reading by now, so let us be clear on what will make us want to work with you. We want a real person, with interests outside of work, to join our team. You could be a dancer, a gamer, a musician, a parent, a hockey fan, or even that one person that still writes Twilight fan-fiction. Doesn’t matter to us. At the interview stages, we will be looking for empathy, eq, fun stories, and the ability to smile even when things are tough.
Working Hours:
Monday to Thursday: 9:00 AM – 6:00 PM
Friday: 8:00 AM – 4:00 PM (Start your weekend early!) Enjoy a structured yet balanced workweek, with an early Friday finish to kickstart your weekend!
PERKS:
- £60,000 - £65,000 per annum.
- Discretionary Performance-Related Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary.
- Workplace pension scheme - We invest in your future with a workplace pension scheme, contributing 5% on earnings up to £50,000.
- Private medical insurance (medical history disregarded).
- Employee Assistance Programme.
- Cycle to work scheme.
- Season ticket loan.
- Free ChipX subscription for UK-based employees.
- Flexible working arrangements.
- 28 days holiday plus bank holidays, plus the days between Christmas and New Year.
- Annual training budget for courses, workshops, or conferences to help you advance your career.
- £30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing.
- Company laptop.
- Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility and skills in a high-growth fintech startup.
Our Interview Process:
- Video screen with someone from our Talent team.
- Video interview with the hiring manager.
- Short take home task.
- Final interview with SVP of Growth.
About Chip:
Chip’s mission is to make your life wealthy. We're building the wealth super app of the future. An app to build your long-term wealth across savings, investments and pensions. We use technology to break down barriers so users can invest like the ultra-wealthy, giving them one simple place to manage, grow and protect their wealth. The Sunday Times listed Chip as the 6th fastest growing tech company in Britain… and we're not slowing down. Chip serves over 400,000 active customers and looks after over £6 billion in assets. These customers trust us to build the most amazing product we can, so working at Chip comes with real purpose.
Chip is being built by a fast-growing team of designers, developers, customer service professionals, marketers, banking experts, and entrepreneurs. Our funding story though is a little different. Chip is one of the most crowd-funded businesses in Europe, having raised over £50 million from 29,000 investors, over 9 years. Crowdfunding is in our DNA and only Brewdog has more investors than Chip.
Our vision: To be the most personal digital wealth manager in the UK.
Who we are: Chip has a creative and diverse team of 180, from all different backgrounds and industries. We’re driven and passionate people, but no one takes themselves too seriously. Don’t just take our word for it. We have a few awards under our belt, including Best Personal Finance App at the 2022, 2024 & 2025 British Bank Awards.
Our Values:
- Be ACCOUNTABLE: Everything you do matters, Care about the end result, Challenge the norm, Disagree, yet commit to making it happen once a decision has been made, Do the best job possible.
- Be BOLD: Share our Ambition and do your bit to achieve it, Innovate: challenge the norm, break the mould and make it happen, Set goals that truly align with our mission, Do your best for our customers.
- Be COLLABORATIVE: Work cross-functionally - we win as a team, Build strong relationships based on trust, Treat others fairly and respectfully, Hold others to account, Be supportive and inclusive, Have fun together.
Equal Opportunities: We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
CRM Operations Lead in London employer: Chip
Contact Detail:
Chip Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Operations Lead in London
✨Tip Number 1
Get to know the company inside out! Research Chip's mission, values, and recent news. This will help you connect your skills to their goals during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience with CRM platforms like Braze aligns with the job requirements. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for Chip!
We think you need these skills to ace CRM Operations Lead in London
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your deep technical proficiency with Braze and any relevant CRM experience. We want to see how you can bring your expertise to the table, so don’t hold back!
Be Personable: We’re looking for a real person, not just a list of qualifications. Share a bit about yourself outside of work—your hobbies, interests, or even that quirky talent you have. It helps us get to know you better!
Tailor Your Application: Take the time to tailor your application to our job description. Mention specific experiences that align with the responsibilities and skills we’re looking for. It shows us you’re genuinely interested in the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, it makes the whole process smoother for both of us.
How to prepare for a job interview at Chip
✨Know Your Braze Inside Out
Make sure you have a solid understanding of Braze and its functionalities. Familiarise yourself with the platform's features, especially around user permissions, data structures, and event-based triggers. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Showcase Your Cross-Functional Collaboration Skills
Since this role involves working closely with various teams like Engineering, Data, and Compliance, be prepared to share examples of how you've successfully collaborated in the past. Highlight any experiences where you’ve navigated complex projects or resolved conflicts to achieve a common goal.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations. Think of scenarios where you had to troubleshoot technical issues or ensure compliance in CRM operations. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Bring Your Personality to the Table
Chip values authenticity and a sense of fun, so don’t shy away from sharing your interests outside of work. Whether you're into gaming, dancing, or writing fan-fiction, let your personality shine through. This will help you connect with the interviewers and demonstrate that you’re a good cultural fit for the team.