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- Tasks: Lead Chip's CRM team to execute flawless growth campaigns and optimise communications.
- Company: Join one of the UK's fastest-growing fintechs, revolutionising wealth management.
- Benefits: Enjoy a competitive salary, bi-annual bonuses, and a workplace pension scheme.
- Why this job: Shape the future of CRM while making a real impact on users' financial journeys.
- Qualifications: Experience in CRM production and strong knowledge of Braze required.
- Other info: Flexible working hours with an early finish on Fridays for a long weekend!
The predicted salary is between 48000 - 72000 £ per year.
Chip is your wealth app. It gives you one easy place for your savings and investments, allowing you to build, manage, and grow your long-term wealth.
Our mission and history
Our mission is to make our customers wealthy. We are building the wealth super app of the future, providing a platform for long-term wealth across savings, investments, and pensions. We use technology to break down barriers so users can invest like the ultra-wealthy, giving them one simple place to manage, grow, and protect their wealth. Chip serves over 300,000 active customers and looks after over £6 billion in assets.
Our vision
We know planning for your future can be a tedious task, so we want to change that. We are building the wealth app for our community, giving them one place for saving and investing. We aim to empower customers to effortlessly build their long-term wealth using award-winning tech.
What you can expect to be doing:
- Leadership & Ownership: Lead and develop Chip’s dedicated CRM Production Team, overseeing workflow, prioritisation, and team development.
- Execution Excellence: Own the build, testing, and deployment of all growth-focused campaigns and automations in Braze.
- Quality Assurance & Deliverability: Implement a rigorous multi-stage QA framework covering logic, data, rendering, targeting, and tracking.
- Optimisation & Innovation: Identify opportunities to enhance the performance, efficiency, or sophistication of our CRM output.
- Cross-functional Collaboration: Work with Growth to interpret briefs and convert strategy into precise technical implementations.
What we’re looking for:
- Demonstrable experience in CRM production, operations, or technical marketing.
- Deep, hands-on knowledge of Braze, including Canvas, Liquid, segmentation, catalogues, and data structures.
- Strong understanding of CRM QA, deliverability principles, and multi-channel communication build processes.
- Confident working with data (SQL, Liquid, JSON, event structures) and partnering with technical teams.
- Proven ability to manage, mentor, or lead a small team, with strong organisational and prioritisation skills.
- Detail-obsessed, reliable, and driven to build systems that scale.
- Curious, proactive, and passionate about elevating the standard of CRM craft within an organisation.
Working Hours:
Monday to Thursday: 9:00 AM – 6:00 PM
Friday: 8:00 AM – 4:00 PM
PERKS:
- Discretionary Performance-Related Bi-Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary.
- Workplace pension scheme - We invest in your future with a workplace pension scheme, contributing 5% on earnings up to £50,000.
CRM Build Lead in London employer: Chip
Contact Detail:
Chip Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Build Lead in London
✨Tip Number 1
Get to know Chip inside out! Familiarise yourself with our mission and values, and think about how your skills can contribute to building the wealth super app. This will help you stand out in interviews and show that you're genuinely interested in being part of our journey.
✨Tip Number 2
Network like a pro! Connect with current Chip employees on LinkedIn or attend industry events where we might be present. Building relationships can give you insider info and potentially a referral, which can really boost your chances of landing that role.
✨Tip Number 3
Prepare for your interview by practising common questions and thinking about how your past experiences align with the role of CRM Build Lead. Be ready to share specific examples of your work, especially those that demonstrate your leadership and technical skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the Chip team!
We think you need these skills to ace CRM Build Lead in London
Some tips for your application 🫡
Show Your Passion for Chip: When you're writing your application, let your enthusiasm for Chip and our mission shine through. We want to see that you genuinely care about helping our customers build their wealth and that you're excited about being part of a fast-growing fintech.
Tailor Your Experience: Make sure to highlight your relevant experience in CRM production and technical marketing. We’re looking for someone who can translate growth strategies into flawless execution, so be specific about how your skills align with what we need.
Be Yourself: We love a good story! Don’t hesitate to share a bit about yourself outside of work. Whether you’re into gaming, dancing, or even writing fan-fiction, let us know what makes you tick. We’re looking for real people who can bring their unique perspectives to our team.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our amazing team at Chip!
How to prepare for a job interview at Chip
✨Know Your CRM Inside Out
Make sure you have a solid understanding of CRM systems, especially Braze. Familiarise yourself with its features like Canvas, Liquid, and segmentation. Being able to discuss how you've used these tools in past roles will show your expertise and readiness for the position.
✨Showcase Your Leadership Skills
As a CRM Build Lead, you'll be guiding a team. Prepare examples of how you've successfully led teams in the past, focusing on your ability to prioritise tasks and develop team members. Highlight any specific achievements that demonstrate your leadership style and effectiveness.
✨Emphasise Quality Assurance Experience
Quality is key in CRM execution. Be ready to talk about your experience with QA processes, particularly in multi-channel communications. Discuss how you've implemented QA frameworks in previous roles and the impact it had on campaign success.
✨Bring Your Passion for Growth
Chip is all about growth and innovation. Share your enthusiasm for the fintech space and how you can contribute to Chip's mission. Talk about any innovative ideas you have for enhancing CRM performance or new features you'd love to explore in Braze.
