At a Glance
- Tasks: Lead a dynamic customer service team focused on pensions and enhance customer support.
- Company: Join Chip, a forward-thinking fintech on a mission to simplify saving and investing.
- Benefits: Remote work flexibility, competitive salary, and opportunities for personal growth.
- Other info: Be part of a collaborative team driving innovation in the finance sector.
- Why this job: Shape the future of customer support in a groundbreaking product launch.
- Qualifications: Experience in customer service leadership and a passion for financial products.
The predicted salary is between 40000 - 50000 £ per year.
Chip is on a mission to make saving and investing effortless for everyone. With a product suite spanning savings, ISAs, and investment accounts, we're now launching our SIPP pension — and we're looking for the right person to help us get it right for customers from day one. This role sits at the heart of one of Chip's most significant product launches.
As we bring our SIPP pension to market, we're looking for a Team Lead who can help shape what great customer support looks like from day one, and grow with the proposition as it evolves. As Chip's proposition matures, our ambition is to move toward more personalised, regulated support for customers, and this individual is likely to play a leading role in shaping how CS delivers that. If you're motivated by helping build something, not just running it, this is the right opportunity.
You'll be part of a broader CS team, leading on Pensions while contributing to the wider range of customer queries and subjects across Chip's product suite. You'll report to the Customer Service Manager and work closely with colleagues across CS leadership to ensure consistency in standards, process, and direction.
What you can expect to be doing:
- Pensions SME: The go-to person within CS for all things pension and SIPP — building and maintaining internal knowledge, guidance, and processes as the product evolves.
- Primary CS liaison with the Product team — translating customer insight into actionable feedback, flagging friction points, and contributing to the pension customer experience roadmap.
- Keeping across regulatory developments relevant to SIPP and pension products and ensuring the team is always up to speed.
- Playing an active role in how Chip develops more personalised, regulated support for customers over time.
Leading your team:
- Day-to-day line management of a broader CS team with a Pensions specialism — setting the standard, driving performance, and developing people.
- 1-2-1s, probation reviews, personal OKRs, and performance management.
- Experienced in having difficult conversations and comfortable holding people to account.
Remote Customer Service Team Lead - Pensions (Remote within the UK) in Livingston employer: Chip
Chip is an exceptional employer, offering a dynamic and innovative work environment where employees can thrive while contributing to meaningful projects like the launch of our SIPP pension. With a strong focus on personal development, collaborative culture, and the opportunity to shape customer support from the ground up, team members are empowered to grow alongside the company. Remote work flexibility within the UK further enhances work-life balance, making Chip an attractive choice for those seeking a rewarding career in customer service.
