We are looking for a Customer Support Executive who possesses a passion for customer care and will work with our team of talented Customer Support Executives & colleagues across the business to provide the best possible end to end customer experience.
Dealing with all queries that come in through live chat, email and through social media.
Troubleshooting technical issues and optimising user experience.
Reporting bugs and UX issues to other members of the team.
Flexibility to work between the hours of 8am to 10pm Monday - Sunday (Shift basis) 39 Hours a week, this may include working on either Saturday or Sunday..
You are friendly and naturally engaging with a positive can-do attitude to customer support.
Committed to providing excellent customer support, written and verbal.
Although we’re in the financial space, and under the scrutiny that comes with it, the current customer support team works well together, and even sometimes with a smile. You could be a dancer, a gamer, a musician, a parent, a hockey fan, or even that one person that still writes Twilight fan-fiction. Discretionary Performance-Related Bi-Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary.
~ Workplace pension scheme - We invest in your future with a workplace pension scheme , contributing 5% on earnings up to £24,762 . Private medical insurance (medical history disregarded)
~ Employee Assistance Programme
~ Cycle to work scheme
~ Season ticket loan
~ We are an equal-opportunity employer and value diversity
~ Flexible working arrangements
~28 days holiday plus
Customer Support Executive - Remote Working in Hampshire employer: Chip
Chip is an exceptional employer, offering a dynamic and inclusive work culture that prioritises employee growth and well-being. With flexible working arrangements, a generous benefits package including a workplace pension scheme and private medical insurance, and a commitment to professional development, employees are empowered to thrive in their roles. As part of a fast-growing fintech startup, you'll have the unique opportunity to make a significant impact on innovative products while collaborating with a diverse team of passionate individuals.
