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For Companies At a Glance
- Tasks: Assist customers with queries and troubleshoot issues across multiple channels.
- Company: A dynamic fintech firm in the UK focused on customer care.
- Benefits: Competitive salary, performance bonuses, and training opportunities.
- Why this job: Join a passionate team and help shape the future of financial technology.
- Qualifications: Strong communication skills and a knack for problem-solving.
- Other info: Fast-paced environment with great potential for career growth.
The predicted salary is between 30000 - 42000 £ per year.
A growing financial technology firm in the UK is seeking a Customer Support Executive passionate about customer care. Your role involves addressing queries through various channels, troubleshooting issues, and contributing to app development.
We are looking for team players who thrive under pressure and possess excellent communication skills. The position offers a competitive salary and various perks, including a performance-related bonus and training opportunities.
Fintech Customer Support Specialist employer: Chip
Contact Detail:
Chip Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fintech Customer Support Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky interview questions! Think about how you’d handle customer queries and troubleshoot issues. Practising your responses will help you shine when it’s your turn to impress.
✨Tip Number 3
Show off your passion for customer care! During interviews, share examples of how you’ve gone above and beyond for customers in the past. This will demonstrate that you’re the perfect fit for a role focused on customer support.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Fintech Customer Support Specialist
Some tips for your application 🫡
Show Your Passion for Customer Care: When writing your application, let us see your enthusiasm for helping customers. Share examples of how you've gone above and beyond to assist someone in the past. This will show us that you truly care about customer support!
Tailor Your Application: Make sure to customise your CV and cover letter for the Fintech Customer Support Specialist role. Highlight relevant experience and skills that match the job description. We want to see how you fit into our team!
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and avoid jargon. We appreciate a well-structured application that gets straight to the point, making it easy for us to see your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Chip
✨Know Your Fintech Stuff
Make sure you brush up on the latest trends in fintech. Understand the company's products and services, and be ready to discuss how they impact customer experience. This shows your passion for the industry and helps you connect with the interviewers.
✨Show Off Your Communication Skills
As a Customer Support Specialist, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common customer scenarios with a friend to get comfortable with troubleshooting and providing solutions on the spot.
✨Demonstrate Team Spirit
Since they’re looking for team players, think of examples from your past experiences where you collaborated effectively with others. Be ready to share how you handle pressure and support your teammates, especially in challenging situations.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, training opportunities, and how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
