Chip is hiring a Senior Quality Analyst to drive QA for customer support, including AI agents. You will act as HITL reviewer, assess quality and compliance, and feed insights to improve training and calibration of AI agents.
You will surface trends, provide feedback, and shape the QA framework across human and AI interactions. Reporting to the Customer Operations Manager, you’ll present findings to senior leadership, collaborate with Learning & Development, and help embed QA best practices
#J-18808-Ljbffr
Senior QA & AI HITL Lead - Customer Support in England employer: Chip
Chip is an exceptional employer, offering a dynamic and inclusive work culture that prioritises employee growth and well-being. With flexible working arrangements, a generous benefits package including a workplace pension scheme and private medical insurance, and a commitment to professional development, employees are empowered to thrive in their roles. As part of a fast-growing fintech startup, you'll have the unique opportunity to make a significant impact on innovative products while collaborating with a diverse team of passionate individuals.
