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For Companies At a Glance
- Tasks: Provide top-notch customer support via live chat, email, and social media.
- Company: Join Chip, a fast-growing fintech startup on a mission to build the wealth super app.
- Benefits: Enjoy flexible hours, competitive pay, bonuses, and a range of perks including private medical insurance.
- Why this job: Be part of a dynamic team making a real impact in the financial tech space.
- Qualifications: A passion for customer care and the ability to handle complex systems.
- Other info: Work in a fun, inclusive environment with opportunities for personal and professional growth.
The predicted salary is between 12000 - 16000 £ per year.
We are looking for a Part time Customer Support Executive who possesses a passion for customer care and will work with our team of talented Customer Support Executives & colleagues across the business to provide the best possible end to end customer experience.
Responsibilities
- Working hours - 24 hours per week
- Saturday & Sunday - 9am until 6pm
- 2 Weekday evenings - 4pm until 8pm
- Dealing with all queries that come in through live chat, email and through social media.
- Troubleshooting technical issues and optimising user experience.
- Reporting bugs and UX issues to other members of the team.
- Active participation in app growth and development.
What we’re looking for
- You can get your head around a complex system quickly.
- You find it easy to juggle and prioritise different tasks.
- You’re chilled under pressure.
- You’re friendly and naturally engaging with a positive can-do attitude to customer support.
- Committed to providing excellent customer support, written and verbal.
What we’re really looking for
Someone with a genuine interest in Chip and is excited about being part of a fast-growing company and our mission to build the investment super app of the future.
At the interview stages, we will be looking for empathy, eq, fun stories, and the ability to smile even when things are tough.
PERKS
- £15,862 per annum
- Discretionary Performance-Related Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary.
- Workplace pension scheme - We invest in your future with a workplace pension scheme, contributing 5% on earnings up to £50,000.
- Private medical insurance (medical history disregarded)
- Employee Assistance Programme
- Cycle to work scheme
- Season ticket loan
- Free ChipX subscription for UK-based employees
- Flexible working arrangements
- 28 days holiday plus bank holidays, plus the days between Christmas and New Year
- Annual training budget for courses, workshops, or conferences to help you advance your career.
- £30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing
- Company laptop
- Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility and skills in a high-growth fintech startup
Our Interview Process
- Video screen with someone from our Talent team
- Short take-home test
- Video interview with the hiring manager & Team Lead
- Final interview with VP of Customer Support
About Chip
Our mission is to make our customers wealthy. We are building the wealth super app of the future. An app to build your long-term wealth across savings, investments and pensions. We use technology to break down barriers so users can invest like the ultra-wealthy, giving them one simple place to manage, grow and protect their wealth.
Our Vision
We know planning for your future can be a tedious, daunting task often avoided, so we want to change that. We are building the wealth app for our community, giving them one place for saving and investing.
Who we are
Chip has a creative and diverse team of 180, from all different backgrounds and industries. We’re driven and passionate people, but no one takes themselves too seriously.
Our Values
- Be ACCOUNTABLE: Everything you do matters, Care about the end result, Challenge the norm, Disagree, yet commit to making it happen once a decision has been made, Do the best job possible
- Be BOLD: Share our Ambition and do your bit to achieve it, Innovate: challenge the norm, break the mould and make it happen, Set goals that truly align with our mission, Do your best for our customers
- Be COLLABORATIVE: Work cross-functionally - we win as a team, Build strong relationships based on trust, Treat others fairly and respectfully, Hold others to account, Be supportive and inclusive, Have fun together
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work.
Customer Support Executive (Remote within the UK) - Part time employer: Chip
Contact Detail:
Chip Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive (Remote within the UK) - Part time
✨Tip Number 1
Get to know the company before your interview! Dive into Chip's mission and values, and think about how your own experiences align with them. This will help you show genuine interest and make a great impression.
✨Tip Number 2
Practice your customer support scenarios! Think of common queries or issues customers might face and how you'd handle them. This will not only boost your confidence but also demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Be yourself! Chip is looking for real people with unique stories. Share your interests outside of work, whether it's gaming, dancing, or writing fan-fiction. This helps you connect on a personal level and shows you're a good fit for the team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Support Executive (Remote within the UK) - Part time
Some tips for your application 🫡
Show Your Passion for Customer Care: When writing your application, let your enthusiasm for customer support shine through. We want to see that you genuinely care about helping others and are excited about being part of our mission at Chip.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experiences that align with the role. Mention specific skills that match what we’re looking for, like juggling tasks or troubleshooting technical issues.
Be Yourself: We’re looking for real people with unique interests! Don’t hesitate to share a bit about yourself outside of work. Whether you’re into gaming, dancing, or writing fan-fiction, it helps us get to know the real you.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Chip
✨Know Your Stuff
Before the interview, make sure you understand Chip's mission and values. Familiarise yourself with their app and how it works. This will not only show your genuine interest but also help you answer questions about how you can contribute to enhancing the customer experience.
✨Show Your Personality
Chip is looking for real people with interests outside of work. Be ready to share a fun story or hobby that reflects your personality. Whether you're a gamer, dancer, or even a fan of Twilight fan-fiction, let your unique self shine through!
✨Demonstrate Empathy
As a Customer Support Executive, empathy is key. Prepare examples of how you've handled difficult customer situations in the past. Show that you can remain calm under pressure and genuinely care about resolving issues for customers.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the role and the company. Ask about team dynamics, growth opportunities, or how they celebrate successes. This not only demonstrates your enthusiasm but also helps you gauge if Chip is the right fit for you.
